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The CrowdSec Console now offers **Enterprise Support** for users on qualifying plans. This feature allows enterprise users to connect directly with our support team via a built-in chat within the CrowdSec Console.
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There are two service level agreements (SLA) for chat support:
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-**Standard Support**: Included in the standard enterprise package.
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-**Premium Support**: Available as an upgrade for faster response times and prioritized support. [Learn more about Premium Support and pricing](https://www.crowdsec.net/pricing).
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## Accessing Chat Support
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To access chat support, follow these steps:
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1. Log in to the CrowdSec Console.
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2. Make sure you selected your enterprise grade organization in the organization switcher on the top left corner of the interface.
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3. Locate the chat icon at the **bottom-right corner** of the interface.
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