docs: Add total cost examples (#7504)

igorlukanin · web-flow · commit ad309b16d0ae · 2023-12-11T13:32:54.000+01:00
* Extract the Support page

* Add total cost examples

* Update

* Updates
diff --git a/docs/pages/product/deployment/cloud/_meta.js b/docs/pages/product/deployment/cloud/_meta.js
@@ -4,5 +4,6 @@ module.exports = {
   "custom-domains": "Custom domains",
   "deployment-types": "Deployment types",
   "pricing": "Pricing",
+  "support": "Support",
   "limits": "Limits"
 }
diff --git a/docs/pages/product/deployment/cloud/limits.mdx b/docs/pages/product/deployment/cloud/limits.mdx
@@ -3,7 +3,7 @@ redirect_from:
   - /cloud/limits
 ---
 
-# Limits
+# Limits and quotas in Cube Cloud
 
 Cube Cloud implements limits on resource usage on account and deployment levels
 to ensure the best experience for all Cube Cloud users.
diff --git a/docs/pages/product/deployment/cloud/pricing.mdx b/docs/pages/product/deployment/cloud/pricing.mdx
@@ -3,190 +3,154 @@ redirect_from:
   - /cloud/pricing
 ---
 
-# Pricing
+# Pricing in Cube Cloud
 
 Cube Cloud pricing is based on consumption of compute power which we measure
-using Cube Compute Units in 5 minute intervals. The units are priced based on
-which subscription plan you have chosen. Each plan has different features and
-functionality that you should review as you think about what is right for your
-business.
-
-<InfoBox heading="What's a Cube Compute Unit?">
-
-A **Cube Compute Unit** is a way to measure compute power used to run Cube Cloud
-infrastructure. The price of a compute unit is determined by the Cube Cloud plan
-you're subscribed to.
-
-</InfoBox>
-
-| Node Type                 | Compute Unit per hour (measured in 5 minute intervals) |
-| ------------------------- | :----------------------------------------------------: |
-| Cube Production Cluster   |                          `4`                           |
-| Cube Development Instance |                          `1`                           |
-| Cube Store Worker         |                          `1`                           |
-| Cube API Instance         |                          `1`                           |
-
-Cube Cloud has four subscription plans that you can review
-[here](https://cube.dev/pricing). The subscription plan you choose will
-determine the price per Cube Compute Unit (CCU). Each subscription plan
-determines the features, scalability, availability, as well as the speed and
-scope of support you may receive for your deployment. During your deployment,
-Premium, Enterprise, and Enterprise Premier customers can set
-[Budgets][ref-cloud-budgets] to make sure you know your usage is on track and as
-expected.
+using [Cube Compute Units](#cube-compute-unit) in 5 minute intervals. Each [pricing
+plan](#pricing-plans) has different features and functionality that you should review
+as you think about what is right for your business.
+
+## Cube Compute Unit
+
+A **Cube Compute Unit** (CCU) is a way to measure compute power used to run Cube Cloud
+infrastructure and resources within it. 
+
+| Resource type             | CCUs per hour (measured in 5 minute intervals) |
+| ------------------------- | :--------------------------------------------: |
+| Production Cluster        |                       4                        |
+| Development Instance      |                       1                        |
+| Cube Store Worker         |                       1                        |
+| Cube API Instance         |                       1                        |
+
+The price of a CCU is determined by the pricing plan you're subscribed to.
+
+Each plan determines the features, scalability, availability, as well as the [speed and
+scope of support][ref-support] you may receive for your deployment.
+
+During your deployment, Premium, Enterprise, and Enterprise Premier customers can set
+[Budgets][ref-cloud-budgets] to make sure you know your usage is on track and as expected.
 
 [ref-cloud-budgets]: /product/workspace/budgets
 
-## Free
+## Pricing plans
+
+### Free
 
-The Free plan is designed for development and testing purposes. It is not
+**Free plan is designed for development and testing purposes.** It is not
 intended for production use.
 
 It offers up to two [Development Instances][ref-cloud-deployment-dev-instance].
-The Free plan also has limits which are described [here][ref-cloud-limits].
 
-### Support
+You can review its [support terms][ref-free-plan-support] and [limits][ref-cloud-limits].
 
-The Free plan offers support via online resources such as
-[documentation][ref-docs-intro], [webinars][cube-webinars], and the [free
-community Slack][cube-slack].
+### Starter
 
-## Starter
-
-The Starter plan targets low-scale production that is not business-critical.
-Pricing and minimums can be found [here][cube-pricing].
+**Starter plan targets low-scale production that is not business-critical.**
 
 It offers a [Production Cluster][ref-cloud-deployment-prod-cluster], the ability
 to use third-party packages from the npm registry, AWS and GCP support in select
-regions, pre-aggregations of upto 150GB in size, auto-suspend controls, and
+regions, pre-aggregations of up to 150GB in size, auto-suspend controls, and
 [semantic layer sync][ref-workspace-semantic-layer] with a single BI tool (such
-as Preset or Metabase). The Starter plan also has limits which are described
-[here][ref-cloud-limits].
-
-### Starter Support
+as Preset or Metabase).
 
-The Starter plan includes support via online resources such as
-[documentation][ref-docs-intro], [webinars][cube-webinars], and the [free
-community Slack][cube-slack].
+You can review its [pricing and minimums][cube-pricing], [support
+terms][ref-starter-plan-support], and [limits][ref-cloud-limits].
 
-You can also connect with our support team during
-[support hours](#support-hours) with 3 questions per month using our in-product
-chat feature.
+### Premium
 
-## Premium
-
-The Premium plan is designed for basic small-scale production deployments.
-Pricing and minimums can be found [here][cube-pricing].
+**Premium plan is designed for basic small-scale production deployments.**
 
 It offers everything in the [Starter plan](#starter) as well as support for
 [custom domains][ref-cloud-custom-domains], AWS and GCP support in all regions,
 and [semantic layer sync][ref-workspace-semantic-layer] with unlimited BI tools.
-Cube Cloud provides a 99.95% uptime SLA for this plan. The Premium plan also has
-limits which are described [here][ref-cloud-limits].
-
-### Premium Support
+Cube Cloud provides a 99.95% uptime SLA for this plan.
 
-The Premium plan includes support via online resources such as
-[documentation][ref-docs-intro], [webinars][cube-webinars], and the [free
-community Slack][cube-slack]. It also includes **unlimited** questions for our
-support engineers during [support hours](#support-hours) through our in-product
-chat.
+You can review its [pricing and minimums][cube-pricing], [support
+terms][ref-premium-plan-support], and [limits][ref-cloud-limits].
 
-| Priority | Response Time during Support Hours |
-| -------- | ---------------------------------- |
-| P0       | 60 minutes                         |
-| P1       | 4 hours                            |
-| P2       | 8 business hours                   |
-| P3       | 2 business days                    |
+### Enterprise
 
-## Enterprise
-
-The Enterprise plan is suitable for high-scale or mission-critical production
-deployments with more significant security and compliance needs. Pricing and
-minimums can be found [here][cube-pricing].
+**Enterprise plan is suitable for high-scale or mission-critical production
+deployments with more significant security and compliance needs.**
 
 It offers everything in the [Premium plan](#premium) as well as SAML 2.0 support
 for single sign-on, Azure support for all regions, a dedicated VPC for your Cube
 Cloud infrastructure, [VPC peering][ref-cloud-vpc-peering], [monitoring
 integrations][ref-cloud-monitoring], and [role-based access
 control][ref-cloud-acl]. Cube Cloud provides a 99.99% uptime SLA for this plan.
-The Enterprise plan also has limits which are described
-[here][ref-cloud-limits].
-
-### Enterprise Support
-
-The Enterprise plan includes support via online resources such as
-[documentation][ref-docs-intro], [webinars][cube-webinars], and the [free
-community Slack][cube-slack]. It also includes **unlimited** questions for our
-support engineers during [support hours](#support-hours) through our in-product
-chat with faster response times as compared to the
-[Premium plan](#premium-support).
 
-The Enterprise plan also includes a dedicated CSM who will provide quarterly
-reviews, sharing new features and training as well as usage and optimization
-advice
+You can review its [pricing and minimums][cube-pricing], [support
+terms][ref-enterprise-plan-support], and [limits][ref-cloud-limits].
 
-| Priority | Response Time during Support Hours |
-| -------- | ---------------------------------- |
-| P0       | 30 minutes                         |
-| P1       | 2 hours                            |
-| P2       | 8 business hours                   |
-| P3       | 2 business days                    |
+### Enterprise Premier
 
-## Enterprise Premier
-
-The Enterprise Premium plan caters to high-scale, high-availability
-mission-critical production deployments with security and compliance needs.
+**Enterprise Premier plan caters to high-scale, high-availability
+mission-critical production deployments with security and compliance needs.**
 
 It offers everything in the [Enterprise plan](#enterprise) as well as enabling
 the use of [Production Multi-Clusters][ref-cloud-deployment-prod-multicluster],
 unlimited pre-aggregation sizes, and support for kSQL and Elasticsearch. Cube
-Cloud provides a 99.995% uptime SLA for this plan. The Enterprise Premier plan
-also has limits which are described [here][ref-cloud-limits].
-
-### Enterprise Premier Support
-
-The Enterprise Premier plan includes support via online resources such as
-[documentation][ref-docs-intro], [webinars][cube-webinars], and the [free
-community Slack][cube-slack]. It also includes **unlimited** questions for our
-support engineers during [support hours](#support-hours) through our in-product
-chat with faster response times as compared to the
-[Enterprise plan](#enterprise-support).
-
-| Priority | Response Time during Support Hours |
-| -------- | ---------------------------------- |
-| P0       | 15 minutes                         |
-| P1       | 1 hour                             |
-| P2       | 8 business hours                   |
-| P3       | 2 business days                    |
-
-## Support Hours
-
-Official support hours are weekdays (Monday through Friday) from 8am ET to 8pm
-ET. The above response times are only during support hours.
-
-## Support Priority Definitions
-
-We prioritize support requests based on their severity, as follows:
-
-- **P0**: The platform is severely impacted or completely shut down. We will
-  assign specialists to work continuously to fix the issue, provide ongoing
-  updates, and start working on a temporary workaround or fix.
-
-- **P1**: The platform is functioning with limited capabilities or facing
-  critical issues preventing a production deployment. We will assign specialists
-  to fix the issue, provide ongoing updates, and start working on a temporary
-  workaround or fix.
-
-- **P2**: There are issues with workaround solutions or non-critical functions.
-  We will use resources during local business hours until the issue is resolved
-  or a workaround is in place.
-
-- **P3**: There is a need for clarification in the documentation, or a
-  suggestion for product enhancement. We will triage the request, provide
-  clarification when possible, and may include a resolution in a future update.
-
-## Overages and Payment Terms
+Cloud provides a 99.995% uptime SLA for this plan.
+
+You can review its [pricing and minimums][cube-pricing], [support
+terms][ref-enterprise-premier-plan-support], and [limits][ref-cloud-limits].
+
+## Total cost examples
+
+The following examples provide insight into the total cost to use Cube Cloud.
+
+### Small-scale deployment
+
+Suppose a company uses Cube Cloud to power self-serve business intelligence for
+a couple of teams in Eastern and Pacific time zones.
+
+This organization:
+* Uses the Premium plan of Cube Cloud.
+* Runs a single Production Cluster that is active 24/7 but never has to auto-scale
+its API instances because the usage is spread evenly with no bursts.
+* Operates on a small volume of data that requires the usage of just 2 Cube Store
+Workers to run queries and refresh pre-aggregations mostly during working hours,
+being active approximately 50% of the time.
+* Updates its data model infrequently and without using a dedicated Development
+Instance for testing purposes, with 2 data engineers spending just 1 hour a day each,
+in the development mode of the Production Cluster.
+
+| Resource                                        | Usage per month                                           | CCU per month                   | Cost per month                                             |
+| ----------------------------------------------- | --------------------------------------------------------- | ------------------------------- | ---------------------------------------------------------- |
+| Production Cluster                              | 1 Production Cluster ×<br/>24 hours per day ×<br/>30 days | 720 hours ×<br/>4 CCUs per hour | 2880 CCUs ×<br/>\$&thinsp;0.25 per CCU = **\$&thinsp;720** |
+| Additional Cube API Instance                    | —                                                         | —                               | —                                                          |
+| Cube Store Worker                               | 2 Cube Store Workers ×<br/>12 hours per day ×<br/>30 days | 720 hours ×<br/>1 CCU per hour  | 720 CCUs ×<br/>\$&thinsp;0.25 per CCU = **\$&thinsp;180**  |
+| Development Instance                            | —                                                         | —                               | —                                                          |
+| Development Instance<br/>(for development mode) | 2 users ×<br/>1 hour per day ×<br/>30 days                | 60 hours ×<br/>1 CCU per hour   | 60 CCUs ×<br/>\$&thinsp;0.25 per CCU = **\$&thinsp;15**    |
+| **Total**                                       |                                                           |                                 | **\$&thinsp;915**                                          |
+
+### Medium-scale deployment
+
+Suppose a company with globally distributed workforce uses Cube Cloud to enable self-serve
+exploration in multiple BI tools and AI agents; it also uses Cube Cloud to power embedded
+analytics in its SaaS platform that caters to a vast worldwide customer base. 
+
+This organization:
+* Uses the Enterprise plan of Cube Cloud.
+* Runs two Production Clusters that are active 24/7 and auto-scale up to 8 API instances
+during a peak hour every day.
+* Operates on a moderate volume of data that requires the usage of 4 Cube Store
+Workers by both Production Clusters to run queries and refresh pre-aggregations 24/7,
+being active approximately 50% of the time.
+* Uses a dedicated Development Instance for testing purposes that is active 12 hours a day.
+* Has a team of 5 data engineers who frequently update the data model, with each data engineer
+spending about 4 hours a day in the development mode of the dedicated Development Instance.
+
+| Resource                                        | Usage per month                                                                       | CCU per month                    | Cost per month                                             |
+| ----------------------------------------------- | ------------------------------------------------------------------------------------- | -------------------------------- | ---------------------------------------------------------- |
+| Production Cluster                              | 2 Production Clusters ×<br/>24 hours per day ×<br/>30 days                            | 1440 hours ×<br/>4 CCUs per hour | 5760 CCUs ×<br/>\$&thinsp;0.4 per CCU = **\$&thinsp;2304** |
+| Additional Cube API Instance                    | 2 Production Clusters ×<br/>(8 – 2) API Instances ×<br/>1 hour per day ×<br/>30 days  | 360 hours ×<br/>1 CCU per hour   | 360 CCUs ×<br/>\$&thinsp;0.4 per CCU = **\$&thinsp;144**   |
+| Cube Store Worker                               | 2 Production Clusters ×<br/>4 Cube Store Workers ×<br/>12 hours per day ×<br/>30 days | 2880 hours ×<br/>1 CCU per hour  | 2880 CCUs ×<br/>\$&thinsp;0.4 per CCU = **\$&thinsp;1152** |
+| Development Instance                            | 1 Development Instance ×<br/>12 hours per day ×<br/>30 days                           | 360 hours ×<br/>1 CCU per hour   | 360 CCUs ×<br/>\$&thinsp;0.4 per CCU = **\$&thinsp;144**   |
+| Development Instance<br/>(for development mode) | 5 users ×<br/>4 hours per day ×<br/>30 days                                           | 600 hours ×<br/>1 CCU per hour   | 600 CCUs ×<br/>\$&thinsp;0.4 per CCU = **\$&thinsp;240**   |
+| **Total**                                       |                                                                                       |                                  | **\$&thinsp;3984**                                         |
+
+## Overages and payment terms
 
 ### Overages
 
@@ -234,3 +198,9 @@ subscription plan level. Payments are non-refundable.
 [ref-cloud-custom-domains]: /product/deployment/cloud/custom-domains
 [ref-cloud-vpc-peering]: /product/configuration/vpc
 [ref-workspace-semantic-layer]: /product/workspace/semantic-layer-sync
+[ref-support]: /product/deployment/cloud/support
+[ref-free-plan-support]: /product/deployment/cloud/support#free
+[ref-starter-plan-support]: /product/deployment/cloud/support#starter
+[ref-premium-plan-support]: /product/deployment/cloud/support#premium
+[ref-enterprise-plan-support]: /product/deployment/cloud/support#enterprise
+[ref-enterprise-premier-plan-support]: /product/deployment/cloud/support#enterprise-premier
diff --git a/docs/pages/product/deployment/cloud/support.mdx b/docs/pages/product/deployment/cloud/support.mdx

Original file line number	Diff line number	Diff line change
`@@ -4,5 +4,6 @@ module.exports = {`
`4`	`4`	`"custom-domains": "Custom domains",`
`5`	`5`	`"deployment-types": "Deployment types",`
`6`	`6`	`"pricing": "Pricing",`
	`7`	`+ "support": "Support",`
`7`	`8`	`"limits": "Limits"`
`8`	`9`	`}`