Page not loading in Cypress but loads when using regular Chrome and Firefox instance

[biopsyalternator]

There's a site I don't control that I need to test.

The site has a page with heavy animations that doesn't load when I visit it from Cypress's Chrome or Firefox instance.
This is regardless of whether I use the cy.visit command or enter the URL directly in the address bar.

When I use a regular Chrome or Firefox instance (same version as Cypress's) the page loads without issues.

When I say it doesn't load I mean, sometimes I get a notification that says "An unknown error has occurred, please try again."
Sometimes the page's progress bar just gets stuck and never loads.
When using the cy.visit command, the command never completes and times out.

I know it's vague because you cannot see the site, but has anyone experienced a similar issue in the past?
Not sure how to troubleshoot it. Are there any settings I can look into that could cause this?

Thanks