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| 1 | +--- |
| 2 | +sidebar_position: 5 |
| 3 | +description: "Organization owners' guide to billing management, seat allocation, subscription control, and cost optimization for daily.dev team Plus subscriptions." |
| 4 | +--- |
| 5 | + |
| 6 | +# Billing and Seat Management |
| 7 | + |
| 8 | +Organization owners have full control over billing, subscription management, and seat allocation. This guide covers all aspects of managing your organization's Plus subscription. |
| 9 | + |
| 10 | +## Accessing Billing |
| 11 | + |
| 12 | +### For Organization Owners Only |
| 13 | +Only organization owners can access billing features: |
| 14 | + |
| 15 | +1. **Navigate to Organizations**: Go to your profile menu and select "Organizations" |
| 16 | +2. **Select Organization**: Click on your organization |
| 17 | +3. **Billing Tab**: Navigate to the "Billing" section |
| 18 | +4. **View Details**: See current subscription status and seat information |
| 19 | + |
| 20 | +## Current Billing Information |
| 21 | + |
| 22 | +### Subscription Overview |
| 23 | +Your billing page displays: |
| 24 | + |
| 25 | +- **Current Plan**: Active Plus subscription details |
| 26 | +- **Billing Cycle**: Monthly or annual billing frequency |
| 27 | +- **Next Payment**: When your next payment is due |
| 28 | +- **Total Seats**: Number of seats purchased |
| 29 | +- **Assigned Seats**: How many seats are currently in use |
| 30 | +- **Available Seats**: Remaining seats that can be assigned |
| 31 | + |
| 32 | +### Payment Information |
| 33 | +- **Payment Method**: Current payment method on file |
| 34 | +- **Billing History**: Previous payments and invoices |
| 35 | +- **Subscription Status**: Active, canceled, or past due |
| 36 | + |
| 37 | +## Managing Seats |
| 38 | + |
| 39 | +### Adding Seats |
| 40 | + |
| 41 | +When you need more seats for your growing team: |
| 42 | + |
| 43 | +1. **Click "Manage Seats"**: Open the seat management modal |
| 44 | +2. **Increase Quantity**: Select the new total number of seats needed |
| 45 | +3. **Review Changes**: See the cost breakdown for additional seats |
| 46 | +4. **Pay Now**: Complete payment for the additional seats |
| 47 | +5. **Immediate Access**: New seats are available immediately after payment |
| 48 | + |
| 49 | +### Reducing Seats |
| 50 | + |
| 51 | +To reduce your seat count: |
| 52 | + |
| 53 | +1. **Check Usage**: Ensure assigned seats don't exceed the new total |
| 54 | +2. **Remove Members First**: If needed, remove Plus from members to free up seats |
| 55 | +3. **Open Manage Seats**: Click "Manage Seats" from the billing page |
| 56 | +4. **Decrease Quantity**: Select the new lower seat count |
| 57 | +5. **Confirm Changes**: Review the changes and confirm |
| 58 | + |
| 59 | +### Seat Management Rules |
| 60 | + |
| 61 | +#### Adding Seats |
| 62 | +- **Immediate Billing**: You're charged immediately for additional seats |
| 63 | +- **Prorated Charges**: New seats are prorated based on your billing cycle |
| 64 | +- **Instant Availability**: New seats can be assigned to members immediately |
| 65 | + |
| 66 | +#### Reducing Seats |
| 67 | +- **Usage Restriction**: Cannot reduce below currently assigned seats |
| 68 | +- **Member Management**: Must remove Plus from members first if over new limit |
| 69 | +- **Billing Adjustment**: Changes take effect on next billing cycle |
| 70 | + |
| 71 | +## Subscription Management |
| 72 | + |
| 73 | +### Modifying Your Plan |
| 74 | +- **Cycle Changes**: Switch between monthly and annual billing |
| 75 | +- **Plan Updates**: Modify subscription details through Paddle |
| 76 | +- **Payment Methods**: Update credit cards and billing information |
| 77 | + |
| 78 | +### Cancellation Policy |
| 79 | +- **Owner Only**: Only organization owners can cancel subscriptions |
| 80 | +- **Member Impact**: All organization members lose Plus benefits upon cancellation |
| 81 | +- **Billing End**: Service continues until the end of the current billing period |
| 82 | +- **Data Retention**: Organization data is preserved but Plus features are disabled |
| 83 | + |
| 84 | +## Payment and Billing |
| 85 | + |
| 86 | +### Automatic Billing |
| 87 | +- **Recurring Charges**: Subscriptions automatically renew based on your cycle |
| 88 | +- **Payment Failures**: Failed payments result in suspension of Plus benefits |
| 89 | +- **Retry Logic**: Payment retries occur automatically for failed transactions |
| 90 | + |
| 91 | +### Invoices and Receipts |
| 92 | +- **Email Delivery**: Invoices are automatically emailed after payment |
| 93 | +- **Download Access**: Access and download invoices from the billing page |
| 94 | +- **Tax Information**: Invoices include applicable tax details |
| 95 | + |
| 96 | +## Billing Restrictions |
| 97 | + |
| 98 | +### Actions That Prevent Changes |
| 99 | + |
| 100 | +Certain actions are restricted when: |
| 101 | + |
| 102 | +#### Organization Deletion |
| 103 | +- **Active Subscriptions**: Cannot delete organization with active Plus subscription |
| 104 | +- **Assigned Seats**: Must remove all member Plus assignments first |
| 105 | +- **Billing Resolution**: Cancel subscription before attempting to delete organization |
| 106 | + |
| 107 | +#### Seat Reduction |
| 108 | +- **Over-Assigned**: Cannot reduce seats below currently assigned count |
| 109 | +- **Member Management**: Must first remove Plus from excess members |
| 110 | +- **Validation**: System prevents invalid seat reductions |
| 111 | + |
| 112 | +## Cost Management |
| 113 | + |
| 114 | +### Optimizing Costs |
| 115 | +- **Regular Audits**: Review seat usage monthly |
| 116 | +- **Remove Inactive**: Remove Plus from inactive team members |
| 117 | +- **Right-Size**: Adjust seat count based on actual team size |
| 118 | +- **Annual Savings**: Consider annual billing for cost savings |
| 119 | + |
| 120 | +### Usage Tracking |
| 121 | +- **Member Activity**: Monitor which team members actively use Plus features |
| 122 | +- **Seat Utilization**: Track percentage of seats actively used |
| 123 | +- **Cost Per User**: Calculate effective cost per active user |
| 124 | + |
| 125 | +## Troubleshooting |
| 126 | + |
| 127 | +### Common Billing Issues |
| 128 | + |
| 129 | +#### Payment Failures |
| 130 | +- **Update Payment Method**: Ensure credit card information is current |
| 131 | +- **Billing Address**: Verify billing address matches payment method |
| 132 | +- **Contact Support**: Reach out for persistent payment issues |
| 133 | + |
| 134 | +#### Seat Assignment Problems |
| 135 | +- **Check Availability**: Ensure seats are available before assignment |
| 136 | +- **Existing Plus**: Cannot override personal or other organization Plus subscriptions |
| 137 | +- **Permission Issues**: Verify you have owner permissions for billing changes |
| 138 | + |
| 139 | +### Getting Help |
| 140 | +- **Billing Support**: Contact support for billing-related questions |
| 141 | +- **Documentation**: Refer to Plus documentation for feature questions |
| 142 | +- **Account Issues**: Use the help center for account-related problems |
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