If you are seeing issues with AIB, please refer to the troubleshooting guidance, and if you still need assistance, please select right product and support topic, doing this will mean it the Azure VM Image Builder support team seeing it.
Selecting the case product:
Product Family: Azure
Product: Virtual Machine Running Windows
Support Topic: Management
Support Subtopic: Issues with Azure Image Builder
This is important so it gets routed to the right AIB support team.
Thanks!