The system in the local installation locked the administrator account. Deleting it in the LOGS collection did not help! Help, please!

[rollingcookies]

What happened?

So, today my admin account in a local installation (without Docker) LibreChat locked up, I can't access it now. I deleted all the entries in the 'logs' collection (MongoDB>Librechat base). The server has been rebooted.
Cleared cookies in the browser. Tried running in DEV mode:

set NODE_PATH=C:\Program Files\nvm4m\nodejs
"%NODE_PATH%\node.exe" "%NODE_PATH%\node_modules\npm\bin\npm-cli.js" run backend:dev

But nothing helps to solve the problem! Help, please! There are valuable data left in the chats!

I also removed all restrictions in the .ENV settings:

#========================#
# Moderation             #
#========================#

OPENAI_MODERATION=false
OPENAI_MODERATION_API_KEY=
# OPENAI_MODERATION_REVERSE_PROXY=

BAN_VIOLATIONS=false
BAN_DURATION=1
BAN_INTERVAL=9999999
# BAN_DURATION=1000 * 60 * 60 * 2
# BAN_INTERVAL=20

LOGIN_VIOLATION_SCORE=0
REGISTRATION_VIOLATION_SCORE=0
CONCURRENT_VIOLATION_SCORE=0
MESSAGE_VIOLATION_SCORE=0
NON_BROWSER_VIOLATION_SCORE=0
TTS_VIOLATION_SCORE=0
STT_VIOLATION_SCORE=0
FORK_VIOLATION_SCORE=0
IMPORT_VIOLATION_SCORE=0
FILE_UPLOAD_VIOLATION_SCORE=0
# ILLEGAL_MODEL_REQ_SCORE=0

LOGIN_MAX=9999999
LOGIN_WINDOW=9999999
REGISTER_MAX=9999999
REGISTER_WINDOW=9999999

LIMIT_CONCURRENT_MESSAGES=false
CONCURRENT_MESSAGE_MAX=9999999

LIMIT_MESSAGE_IP=false
MESSAGE_IP_MAX=9999999
MESSAGE_IP_WINDOW=9999999

LIMIT_MESSAGE_USER=false
MESSAGE_USER_MAX=9999999
MESSAGE_USER_WINDOW=9999999

LIMIT_LOGIN_IP=false

LIMIT_IMPORT_IP=false
IMPORT_IP_MAX=9999999
LIMIT_IMPORT_USER=false
IMPORT_USER_MAX=9999999
LIMIT_FORK_IP=false
FORK_IP_MAX=9999999
LIMIT_FORK_USER=false
FORK_USER_MAX=9999999


#========================#
# Registration and Login #
#========================#

ALLOW_EMAIL_LOGIN=true
ALLOW_REGISTRATION=true
ALLOW_SOCIAL_LOGIN=false
ALLOW_SOCIAL_REGISTRATION=false
ALLOW_PASSWORD_RESET=false
# ALLOW_ACCOUNT_DELETION=true # note: enabled by default if omitted/commented out
ALLOW_UNVERIFIED_EMAIL_LOGIN=true

SESSION_EXPIRY=((1000 * 60 * 60 * 24) * 7) * 10000000000000000
REFRESH_TOKEN_EXPIRY=((1000 * 60 * 60 * 24) * 7) * 10000000000000000

===========================

Version Information

Now the system gives this error in the authorization window: An internal server error has occurred. Please wait a few minutes and try again.

Steps to Reproduce

1. Just worked as usual in the chat room.
2. Was opened the developer panel in the browser in an open window with LibreChat to debug the local API server
3. Immediately caught a ban from LibreChat

What browsers are you seeing the problem on?

No response

Relevant log output

logs.json:

{"cache":[["violations:687402e1c6a05605fc019a7a",{"value":"{\"value\":[{\"type\":\"non_browser\",\"prev_count\":0,\"violation_count\":20,\"date\":\"2025-08-08T07:37:33.709Z\",\"ban\":true,\"ban_duration\":7200000}],\"expires\":null}"}]],"lastExpire":1754596139404}

violations.json:

{"cache":[["convo_access::687402e1c6a05605fc019a7a:3a4d31a4-468b-4ea4-bbc7-11aa578df165",{"expire":1754599176927,"value":"{\"value\":\"authorized\",\"expires\":1754599176927}"}],["convo_access::687402e1c6a05605fc019a7a:22f7f534-1305-4659-8bf8-80d96d5bab03",{"expire":1754638717008,"value":"{\"value\":\"authorized\",\"expires\":1754638717008}"}],["convo_access::687402e1c6a05605fc019a7a:f689cbb7-dd14-4f32-a6bd-cc26618076f6",{"expire":1754639163567,"value":"{\"value\":\"authorized\",\"expires\":1754639163567}"}],["non_browser:687402e1c6a05605fc019a7a",{"value":"{\"value\":20,\"expires\":null}"}]],"lastExpire":1754595090346}

Screenshots

No response

Code of Conduct

• I agree to follow this project's Code of Conduct

[rio100]

Given you're main concern is retrieving the chats or being able to start-over with existing mongodb, its possible. Look at the credentials used for mongodb in .env and use them to see if the data is intact.

Example string I got from AI as I don't use Windows for server environments. Haven't done so since the 90s.

mongosh.exe "mongodb://userName:password@localhost:27017/databaseName?authSource=admin"