added support clarification in faqs (#156)

* added support clarification in faqs

* Edits for Brendan

* recommendations from John

* recommendations from John pt 2

Author: emeliawilkinson24

docs-src/zdm-core/modules/migrate/pages/faqs.adoc

@@ -84,7 +84,8 @@ The suite of {zdm-product} tools from {company} is free and open-sourced.
 
 == Is there support available if I have questions or issues during our migration?
 
-If needed, {zdm-proxy} and related software tools in the migration suite include technical assistance by https://support.datastax.com/s/[{company} Support^], if you have a DataStax Luna service contract with {company}. 
+{zdm-proxy} and related software tools in the migration suite include technical assistance by https://support.datastax.com/s/[{company} Support^] for DSE and Luna subscribers, and Astra DB users who are on an Enterprise plan.
+Free and Pay As You Go plan users do not have support access and must raise questions in the {astra_ui} chat.
 https://www.datastax.com/products/luna[Luna] is a subscription to the Apache Cassandra support and expertise at DataStax. 
 
 For any observed problems with the {zdm-proxy}, submit a https://github.com/datastax/zdm-proxy/issues[GitHub Issue^] in the {zdm-proxy} GitHub repo.