| uid | video-meetings-troubleshooting |
|---|---|
| title | Troubleshooting Video Meetings for SuperOffice |
| description | Troubleshooting Video Meetings for SuperOffice |
| keywords | video meeting, troubleshooting, 404, context identifier |
| date | 06.21.2021 |
| content_type | howto |
| category | integration |
| topic | video meetings |
| deployment | online |
| platform | web |
| language | en |
| redirect_from | /en/diary/video-meetings/troubleshooting |
| index | true |
Problem: If SuperOffice Online is not able to provide video meetings with a valid Customer ID when a user logs in to SuperOffice Online, the user will get an error in the client when creating the video meeting:
Solution: The user should try to log out of SuperOffice Online and then log in again to get a valid Customer ID.
Problem: Authentication towards the video provider.
Solution: To resolve this, the user has to remove the video-meetings configuration in SuperOffice.