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This repository was archived by the owner on May 19, 2025. It is now read-only.

Email formatting error #41

@mateusztylec

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@mateusztylec

I created docker container and setup SMTP properly. I send some emails for testing and there is the result.

Source of email send by osticket looks like that :

From: =?utf-8?Q?[Example]=20Customer=20service?= [email protected]
Subject: =?UTF-8?Q?Re:=20test2=20[#173295]?=
In-Reply-To: [email protected]
References: [email protected]
X-Mailer: =?UTF-8?Q?osTicket=20Mailer?=
To: =?utf-8?Q?d?= [email protected]

Google and other mark that email as potential spam because it shows that "From" is wrongly formatted. I would expect something like that:

From: [Example] Customer service [email protected]
Subject: Re: test [#173295]
In-Reply-To: [email protected]
References: [email protected]
X-Mailer: osTicket Mailer
To: [email protected]

I don't know nothing abount php so can't figure out where is the problem but it must be something with utf8 encoding.

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