Chatwoot + Waha Setup Error

[dhyegocalota]

What's wrong? Can someone help me, please?

[2025-11-04T22:01:11.435Z] ERROR: GET 401 /api/contacts {"message":"Unauthorized","statusCode":401}
[2025-11-04T22:01:11.437Z] ERROR: API Error: Request failed with status code 401
Data: {
  "message": "Unauthorized",
  "statusCode": 401
}
[2025-11-04T22:01:11.437Z] ERROR: {
  "class": "APIError",
  "request": {
    "method": "GET",
    "url": "/api/contacts?session=session_01k98cp3jg60ndfesknnz42757&contactId=55xxxxxxxxx(redacted)@c.us%40c.us",
    "params": {
      "session": "session_01k98cp3jg60ndfesknnz42757",
      "contactId": "55xxxxxxxxx(redacted)@c.us"
    }
  },
  "response": {
    "status": 401,
    "statusText": "Unauthorized",
    "headers": {
      "x-powered-by": "Express",
      "access-control-allow-origin": "*",
      "content-type": "application/json; charset=utf-8",
      "content-length": "43",
      "etag": "W/\"2b-dGnJzt6gv1nJjX6DJ9RztDWptng\"",
      "date": "Tue, 04 Nov 2025 22:01:11 GMT",
      "connection": "keep-alive",
      "keep-alive": "timeout=5"
    },
    "body": {
      "message": "Unauthorized",
      "statusCode": 401
    }
  },
  "message": "Request failed with status code 401",
  "code": "ERR_BAD_REQUEST",
  "stack": "AxiosError: Request failed with status code 401\n    at settle (/app/node_modules/axios/dist/node/axios.cjs:2049:12)\n    at IncomingMessage.handleStreamEnd (/app/node_modules/axios/dist/node/axios.cjs:3166:11)\n    at IncomingMessage.emit (node:events:530:35)\n    at endReadableNT (node:internal/streams/readable:1698:12)\n    at process.processTicksAndRejections (node:internal/process/task_queues:90:21)\n    at Axios.request (/app/node_modules/axios/dist/node/axios.cjs:4276:41)\n    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n    at async WAHASelf.getContact (/app/dist/apps/app_sdk/waha/WAHASelf.js:75:16)\n    at async JidContactInfo.PublicContactCreate (/app/dist/apps/chatwoot/contacts/WhatsAppContactInfo.js:48:25)\n    at async ContactService.findOrCreateContact (/app/dist/apps/chatwoot/client/ContactService.js:26:25)\n    at async ContactConversationService.upsertByContactInfo (/app/dist/apps/chatwoot/client/ContactConversationService.js:24:36)\n    at async ContactConversationService.ConversationByContact (/app/dist/apps/chatwoot/client/ContactConversationService.js:44:21)\n    at async MessageAnyHandler.handle (/app/dist/apps/chatwoot/consumers/waha/base.js:195:30)\n    at async WAHAMessageAnyConsumer.Process (/app/dist/apps/chatwoot/consumers/waha/message.any.js:38:16)\n    at async WAHAMessageAnyConsumer.ProcessAndReportErrors (/app/dist/apps/chatwoot/consumers/waha/base.js:44:28)\n    at async WAHAMessageAnyConsumer.withMutex (/app/dist/apps/app_sdk/AppConsumer.js:34:20)\n    at async WAHAMessageAnyConsumer.processJob (/app/dist/apps/chatwoot/consumers/waha/base.js:69:16)\n    at async WAHAMessageAnyConsumer.process (/app/dist/utils/bull/BaseWorkerHost.js:10:20)\n    at async /app/node_modules/bullmq/dist/cjs/classes/worker.js:493:32\n    at async Worker.retryIfFailed (/app/node_modules/bullmq/dist/cjs/classes/worker.js:769:24)"
}
[2025-11-04T22:01:12.632Z] ERROR: GET 401 /api/contacts {"message":"Unauthorized","statusCode":401}
[2025-11-04T22:01:12.634Z] ERROR: API Error: Request failed with status code 401
Data: {
  "message": "Unauthorized",
  "statusCode": 401
}
[2025-11-04T22:01:12.634Z] ERROR: {
  "class": "APIError",
  "request": {
    "method": "GET",
    "url": "/api/contacts?session=session_01k98cp3jg60ndfesknnz42757&contactId=55xxxxxxxxx(redacted)@c.us%40c.us",
    "params": {
      "session": "session_01k98cp3jg60ndfesknnz42757",
      "contactId": "55xxxxxxxxx(redacted)@[email protected]"
    }
  },
  "response": {
    "status": 401,
    "statusText": "Unauthorized",
    "headers": {
      "x-powered-by": "Express",
      "access-control-allow-origin": "*",
      "content-type": "application/json; charset=utf-8",
      "content-length": "43",
      "etag": "W/\"2b-dGnJzt6gv1nJjX6DJ9RztDWptng\"",
      "date": "Tue, 04 Nov 2025 22:01:12 GMT",
      "connection": "keep-alive",
      "keep-alive": "timeout=5"
    },
    "body": {
      "message": "Unauthorized",
      "statusCode": 401
    }
  },
  "message": "Request failed with status code 401",
  "code": "ERR_BAD_REQUEST",
  "stack": "AxiosError: Request failed with status code 401\n    at settle (/app/node_modules/axios/dist/node/axios.cjs:2049:12)\n    at IncomingMessage.handleStreamEnd (/app/node_modules/axios/dist/node/axios.cjs:3166:11)\n    at IncomingMessage.emit (node:events:530:35)\n    at endReadableNT (node:internal/streams/readable:1698:12)\n    at process.processTicksAndRejections (node:internal/process/task_queues:90:21)\n    at Axios.request (/app/node_modules/axios/dist/node/axios.cjs:4276:41)\n    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n    at async WAHASelf.getContact (/app/dist/apps/app_sdk/waha/WAHASelf.js:75:16)\n    at async JidContactInfo.PublicContactCreate (/app/dist/apps/chatwoot/contacts/WhatsAppContactInfo.js:48:25)\n    at async ContactService.findOrCreateContact (/app/dist/apps/chatwoot/client/ContactService.js:26:25)\n    at async ContactConversationService.upsertByContactInfo (/app/dist/apps/chatwoot/client/ContactConversationService.js:24:36)\n    at async ContactConversationService.ConversationByContact (/app/dist/apps/chatwoot/client/ContactConversationService.js:44:21)\n    at async MessageAnyHandler.handle (/app/dist/apps/chatwoot/consumers/waha/base.js:195:30)\n    at async WAHAMessageAnyConsumer.Process (/app/dist/apps/chatwoot/consumers/waha/message.any.js:38:16)\n    at async WAHAMessageAnyConsumer.ProcessAndReportErrors (/app/dist/apps/chatwoot/consumers/waha/base.js:44:28)\n    at async WAHAMessageAnyConsumer.withMutex (/app/dist/apps/app_sdk/AppConsumer.js:34:20)\n    at async WAHAMessageAnyConsumer.processJob (/app/dist/apps/chatwoot/consumers/waha/base.js:69:16)\n    at async WAHAMessageAnyConsumer.process (/app/dist/utils/bull/BaseWorkerHost.js:10:20)\n    at async /app/node_modules/bullmq/dist/cjs/classes/worker.js:493:32\n    at async Worker.retryIfFailed (/app/node_modules/bullmq/dist/cjs/classes/worker.js:769:24)"
}
[2025-11-04T22:01:14.706Z] ERROR: GET 401 /api/contacts {"message":"Unauthorized","statusCode":401}
[2025-11-04T22:01:14.708Z] ERROR: API Error: Request failed with status code 401
Data: {
  "message": "Unauthorized",
  "statusCode": 401
}
[2025-11-04T22:01:14.708Z] ERROR: {
  "class": "APIError",
  "request": {
    "method": "GET",
    "url": "/api/contacts?session=session_01k98cp3jg60ndfesknnz42757&contactId=55xxxxxxxxx(redacted)@c.us%40c.us",
    "params": {
      "session": "session_01k98cp3jg60ndfesknnz42757",
      "contactId": "55xxxxxxxxx(redacted)@[email protected]"
    }
  },
  "response": {
    "status": 401,
    "statusText": "Unauthorized",
    "headers": {
      "x-powered-by": "Express",
      "access-control-allow-origin": "*",
      "content-type": "application/json; charset=utf-8",
      "content-length": "43",
      "etag": "W/\"2b-dGnJzt6gv1nJjX6DJ9RztDWptng\"",
      "date": "Tue, 04 Nov 2025 22:01:14 GMT",
      "connection": "keep-alive",
      "keep-alive": "timeout=5"
    },
    "body": {
      "message": "Unauthorized",
      "statusCode": 401
    }
  },
  "message": "Request failed with status code 401",
  "code": "ERR_BAD_REQUEST",
  "stack": "AxiosError: Request failed with status code 401\n    at settle (/app/node_modules/axios/dist/node/axios.cjs:2049:12)\n    at IncomingMessage.handleStreamEnd (/app/node_modules/axios/dist/node/axios.cjs:3166:11)\n    at IncomingMessage.emit (node:events:530:35)\n    at endReadableNT (node:internal/streams/readable:1698:12)\n    at process.processTicksAndRejections (node:internal/process/task_queues:90:21)\n    at Axios.request (/app/node_modules/axios/dist/node/axios.cjs:4276:41)\n    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n    at async WAHASelf.getContact (/app/dist/apps/app_sdk/waha/WAHASelf.js:75:16)\n    at async JidContactInfo.PublicContactCreate (/app/dist/apps/chatwoot/contacts/WhatsAppContactInfo.js:48:25)\n    at async ContactService.findOrCreateContact (/app/dist/apps/chatwoot/client/ContactService.js:26:25)\n    at async ContactConversationService.upsertByContactInfo (/app/dist/apps/chatwoot/client/ContactConversationService.js:24:36)\n    at async ContactConversationService.ConversationByContact (/app/dist/apps/chatwoot/client/ContactConversationService.js:44:21)\n    at async MessageAnyHandler.handle (/app/dist/apps/chatwoot/consumers/waha/base.js:195:30)\n    at async WAHAMessageAnyConsumer.Process (/app/dist/apps/chatwoot/consumers/waha/message.any.js:38:16)\n    at async WAHAMessageAnyConsumer.ProcessAndReportErrors (/app/dist/apps/chatwoot/consumers/waha/base.js:44:28)\n    at async WAHAMessageAnyConsumer.withMutex (/app/dist/apps/app_sdk/AppConsumer.js:34:20)\n    at async WAHAMessageAnyConsumer.processJob (/app/dist/apps/chatwoot/consumers/waha/base.js:69:16)\n    at async WAHAMessageAnyConsumer.process (/app/dist/utils/bull/BaseWorkerHost.js:10:20)\n    at async /app/node_modules/bullmq/dist/cjs/classes/worker.js:493:32\n    at async Worker.retryIfFailed (/app/node_modules/bullmq/dist/cjs/classes/worker.js:769:24)"
}

[devlikepro]

Did you follow this guide?
https://waha.devlike.pro/blog/apps-chatwoot-install/

Make sure to set to random keys those env variables:

WAHA_API_KEY
WAHA_API_KEY_PLAIN
WAHA_DASHBOARD_PASSWORD
WHATSAPP_SWAGGER_PASSWORD

WAHA_API_KEY_PLAIN and WAHA_API_KEY must be the same values

[dhyegocalota]

Yes, I have. Thank you very much @devlikepro. It was it: WAHA_API_KEY_PLAIN and WAHA_API_KEY were different.

[devlikepro]

Sorry for the confusion, we need to get rid of the PLAIN one asap 👍