[NOWEB] - Support forwarding extendedTextMessage fields (sourceUrl, thumbnailUrl, originalImageUrl) to Chatwoot #1381
Description
Describe the bug
When WAHA receives forwarded messages with link preview or ads, they arrive as an extendedTextMessage.
Inside this object, there are useful fields (sourceUrl, thumbnailUrl, originalImageUrl) that are not currently forwarded to Chatwoot.
This causes Chatwoot to only display the plain text of the message, while the link preview (URL, title, image) is lost.
Version
{
"version": "2025.9.4",
"engine": "noweb",
"tier": "plus"
}
Steps
To Reproduce
Send a WhatsApp message containing a link preview or an Ads message.
WAHA receives it as an extendedTextMessage.
WAHA forwards the event to Chatwoot.
In Chatwoot only the plain text is displayed, without enriched link or image.
Expected behavior
WAHA should forward at least:
sourceUrl as an additional field in the message.
thumbnailUrl or originalImageUrl as an attachment.
That way, Chatwoot would display the enriched link (title + image), not just plain text.
Requests - Responses
Example of WAHA payload (shortened to relevant fields):
{
"id": "evt_01k5eree7re6xxakba5z5049t0",
"session": "Publicidad",
"event": "message",
"payload": {
"id": "[email protected]_ACD5B7882C8B3FE953149C9A621DD6B9",
"timestamp": 1758210761,
"from": "[email protected]",
"fromMe": false,
"source": "app",
"body": "¡Hola! 👋 Quisiera más detalles de Acceso Total",
"hasMedia": false,
"media": null,
"ack": 2,
"ackName": "DEVICE",
"replyTo": null,
"_data": {
"key": {
"remoteJid": "[email protected]",
"fromMe": false,
"id": "ACD5B7882C8B3FE953149C9A621DD6B9",
"senderLid": "60125465280755@lid"
},
"messageTimestamp": 1758210761,
"pushName": "Andhs",
"broadcast": false,
"message": {
"extendedTextMessage": {
"text": "Test",
"description": "Test",
"title": "Test",
"previewType": "Test",
"jpegThumbnail": "/9j/4AAQSkZJRgABAQAAAQABAAD...",
"contextInfo": {
"conversionSource": "FB_Ads",
"conversionData": "Test",
"conversionDelaySeconds": 15,
"externalAdReply": {
"title": "Solicita Acceso con Descuento",
"body": "Test",
"mediaType": "IMAGE",
"thumbnailUrl": "https://scontent.xx.fbcdn.net/v/t45.1600-4/472808532_120214527238070194_2481423930235296698_n.png?stp=c3.3.300.300a_dst-png_p306x306&_nc_cat=109&ccb=1-7&_nc_sid=e37a05&_nc_ohc=xCXW68Z1liQQ7kNvwFxgqr1&_nc_oc=Adm3DtTL2iqGozG7WXE-cvVQxpaFhfkYnnAGp4TlTzAqkM0o-GN5lYkyO1mDotePwlOvrsC65vrfLeTkpyMtYmL2&_nc_ad=z-m&_nc_cid=0&_nc_zt=1&_nc_ht=scontent.xx&_nc_gid=Wm4dULSs93il8xfG9KBPOg&oh=00_AfZldWjzh3JgoJk3qVq_yrG9nd7GVladolIluu_VKZ5Ckg&oe=68D1E8A2",
"thumbnail": "iVBORw0KGgoAAAANSUhEUgAAADIAAA...",
"sourceType": "ad",
"sourceId": "120214527428520194",
"sourceUrl": "https://fb.me/2V9xgwJEB",
"containsAutoReply": false,
"renderLargerThumbnail": true,
"showAdAttribution": true,
"ctwaClid": "Aff2vETHqIOCPhHvtLv-a1_PwEG8Kv6d_qz6zNNcmSXuyV0uHknAKeqeSFQ1WjL55dfkIDBiAZeNs3j_yo2nSiWsY_hPJ0ZT5RtJ7PIe3FDRHAE_20iSelS4ykfpGNX59dAnLrn_TA",
"clickToWhatsappCall": true,
"adContextPreviewDismissed": false,
"sourceApp": "facebook",
"automatedGreetingMessageShown": true,
"greetingMessageBody": "¡Hola! ¿quieres Acceso Total?",
"disableNudge": false,
"originalImageUrl": "https://www.facebook.com/ads/image/?d=AQKfowY07Svamldwm39as_3WoIV2s6VFkJEpOGXfbWhJBJU6xe0tqz0ldQ4xXwdb8TSnpAcHQeX7McW-Uz_O8BGtA7wrMRZ3vTVvCjzm8GrVPCufNNBqCTip1R1VZIHkj1BUcqEYj5lRnnkDlD77f1pP",
"wtwaAdFormat": false
},
"entryPointConversionSource": "ctwa_ad",
"entryPointConversionApp": "facebook",
"entryPointConversionDelaySeconds": 13,
"trustBannerAction": 4294967295,
"ctwaSignals": "all,all",
"ctwaPayload": "QWZmZjRPSG1ZUjhTc1dWd25XVDFjampwQXhVdGlkelVVck90Vy1pTTQ1d2thLXdRN05qb2tCUzhoc3hxQzdzU2JUemlqM1ItMEc0cU9XeEdVc3hzTU1TMDR3clNuUHh4b0ozcnpIanRjRTVtMXNvWTEzNkd3S2xjdzNvSGh6QktUNWJ2TTVqV0Y5c2UwZmdiVWV4TkJndHNNWnhJYzBZa29JSjh3Y2ZmdFpncUlPMkZBRVYyTkE5ZTlOaEJsdkhEVkZZczdBVURtZGpueU1qSV9IWVZnTzYzbmx6TkRpV2xMRHpHUnJXRkx5TmMxb0NaU2dlbEwtdkRzYjIyaElWc0lEVlYtY2YtRVNLanFCczNSeTZDemNsTTM2Z2NoamJRWW5FaXhEYWNPWmpoNmNIZ0RCa2pDRTFwajhfQ0xnTVpDeXRDTzI0MEdaTG1BSDdNcmRoOFdKN1RaNzlIbVVHV0dMdTVTUzFIQjJ5Wjg5blN5d1k="
},
"inviteLinkGroupTypeV2": "DEFAULT"
},
"messageContextInfo": {
"deviceListMetadata": {
"senderTimestamp": "1756855652",
"recipientKeyHash": "FgwKaaiKb/W9aQ==",
"recipientTimestamp": "1758168733"
},
"deviceListMetadataVersion": 2,
"messageSecret": "A10Jpxh+PEuT9XVDhFuKvKBeawOCUxnyhw0hFZ6+Jes="
}
},
"status": 3
}
},
"timestamp": 1758210767096,
"metadata": {},
"me": {
"id": "[email protected]",
"pushName": "Academia Digital Global",
"lid": "59417131229429:35@lid"
},
"engine": "NOWEB",
"environment": {
"version": "2025.9.4",
"engine": "NOWEB",
"tier": "PLUS",
"browser": null
}
}
Currently only text is forwarded, the other fields are ignored.
If this works for you, I propose we handle it this way.
