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[Chatwoot, Noweb] Events in Message.any causing repeated messages in Chatwoot #1459

@kitobelix

Description

@kitobelix

Hello! I don't really know if this is a bug or just an issue with my configuration or even normal behaviour. Anyway, posting:

I'm getting repeated messages of the kind "Este tipo de mensaje no es compatible con ChatWoot.\n📱 Por favor, abre WhatsApp para verlo.\n\nDetalles: chatwoot.waha | message.any => 714" (This kind of message is incompatible with ChatWoot) in a conversation with "Myself" in ChatWoot.

I cannot confirm if this is an isolated event. I only have two ChatWoot accounts, each with its own WAHA session (same worker). The other one hasn't received this kind of messages yet.

Sample job data:

{
  "jobData": {
    "app": "app_2lK7nHoD",
    "event": {
      "id": "evt_01k6---REDACTED---2nhj",
      "timestamp": 1759705224614,
      "event": "message.any",
      "session": "int---REDACTED---dTj",
      "metadata": {
       },
      "me": {
        "id": "[email protected]",
        "pushName": "---REDACTED---Agent",
        "lid": "2326---REDACTED---1933@lid"
      },
      "payload": {
        "id": "[email protected]_A5B0---REDACTED---6DC5",
        "timestamp": 1759705224,
        "from": "[email protected]",
        "fromMe": false,
        "source": "app",
        "body": null,
        "hasMedia": false,
        "media": null,
        "ack": 2,
        "ackName": "DEVICE",
        "replyTo": null,
        "_data": {
          "key": {
            "remoteJid": "[email protected]",
            "fromMe": false,
            "id": "A5B0---REDACTED---6DC5",
            "participant": "",
            "addressingMode": "pn"
          },
          "messageTimestamp": 1759705224,
          "broadcast": false,
          "message": {
            "protocolMessage": {
              "type": "PEER_DATA_OPERATION_REQUEST_RESPONSE_MESSAGE",
              "peerDataOperationRequestResponseMessage": {
                "peerDataOperationRequestType": "PLACEHOLDER_MESSAGE_RESEND",
                "stanzaId": "3EB0---REDACTED---42C2",
                "peerDataOperationResult": [
                  {
                    "mediaUploadResult": "SUCCESS",
                    "placeholderMessageResendResponse": {
                      "webMessageInfoBytes": "CioKEHN0YXR1c0Bicm9hZGNhc3Q---REDACTED---wJp1lDG/DHZI6xevZeB+K2m9ogEAA=="
                    }
                  }
                ]
              }
            }
          },
          "status": 3
        }
      },
      "engine": "NOWEB",
      "environment": {
        "version": "2025.9.8",
        "engine": "NOWEB",
        "tier": "PLUS",
        "browser": null
      }
    }
  },
  "returnValue": {
    "content": "⚠️ **Este tipo de mensaje no es compatible con ChatWoot.**\n📱 Por favor, abre **WhatsApp** para verlo.\n\nDetalles: [chatwoot.waha | message.any => 714](http://localhost:3000/jobs/queue/chatwoot.waha%20%7C%20message.any/714)",
    "message_type": "incoming",
    "private": true,
    "attachments": [],
    "content_attributes": {}
  }
}

Engine: NOWEB
Version: 2025.9.8
Environment: Docker

Chatwoot 4.6.0

Many thanks, in advance.

patron:PLUS

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