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Contact Center Use case Meta-Data Gap Analysis

The following table maps meta-data requirements defined in draft-rosenberg-vcon-cc-usecases to parameters defined in draft-petrie-vcon:

draft-rosenberg-vcon-cc-usecases draft-petrie-vcon
CC Meta-Data Parameter Section Action
Interaction Type Dialog Object: type and mimetype?? 4.3.1 and 4.3.6 Perhaps more needed? Currently no differentiation between email, SMS and web chat; or video and screen recording.
Interaction ID Add interaction parameter to Dialog Object. Added 4.3.13
File Type Dialog Object: type and mimetype 4.3.1 and 4.3.6
Media meta-data Dialog Object and Dialog Content 4.3
Start Time Dialog Object: start 4.3.2
Duration Dialog Object: duration 4.3.3
Direction of call Dialog Object: originator 4.3.5
Participant UUID Add uuid parameter to Party Object. Added 4.2.10
First Name Party Object: name 4.3.4
Last Name Party Object: name 4.3.4
Participant Type Add role parameter to Party Object. Added some defined tokens for role types. Added 4.2.11
Participant Info Party Object: tel, stir, mailto, jCard, etc 4.3.1, 4.2.2, 4.2.3, 4.2.6 and 4.2.X
PII and PCI Information Add type parameter to Redacted Object. Added to 4.1.6
Skill Add skills parameter to dialog Object. Added to 4.3.14
Campaign Add campaign parameter to Dialog Object. Added 4.3.12
Transfer Bit Flag Dialog Object: Dialog Transfer 4.3.11
Conference Bit Flag Dialog Object: parties 4.3.4
Number of Conferences Dialog Object: parties 4.3.4
Number of Transfers Dialog Object: Dialog Transfer 4.3.11
Number of holds Add party_history array parameter to Dialog Object. Added 4.3.10
Hangup Party Add party_history array parameter to Dialog Object. Added 4.3.10
Disposition Dialog Object: disposition 4.3.9
Dialing List Add contact_list parameter to Party Object. Added 4.2.12