Add a way to silently create a thread

[AlmostSuspense]

Description
It would be great to be able to silently create a thread using bots. By that I mean not having a system message (THREAD_CREATED, type 18) sent into the parent channel upon creation.

Why This is Needed
My usecase is a read-only support channel that serves as a FAQ channel using buttons. If the user still needs help after reading it, they can click an additional button to create a thread and explain their problem. The issue is that every time someone clicks the button, a system message is sent into the channel which firstly, creates an unread for everyone and secondly clogs up the channel after a few clicks (which ends up hiding the FAQ message off screen). Private threads don't really solve this as they're not available in my context plus it's a support channel so everyone can help, not just staff.

Alternatives Considered
Automatically delete the system message, that's what I currently do, though that creates a ghost-unread message for everyone in the server.

[jgayfer]

This is currently holding me back from going too deep with threads.

I love the potential threads provide, but as stated above, creating a thread in a channel intended to be read only isn't super viable right now with the thread created message.

Public channels are also affected, as not all use cases for threads require everyone in the channel to be made aware a new thread was created. I'm all for less noise!

[ajpalkovic]

I think this is pretty unlikely to happen. Effectively what you're asking for is to create public chats that no one knows about, and I don't hiding discussion is a good thing to have. On top of that the only way for folks to discover there is new content here is to go to the threads popout in the top right, which really just isn't the right UI for this. There'd be no way for the parent channel to get marked unread either so you know there's something new!

[AlmostSuspense]

create public chats that no one knows

No, I'm trying to create chats only relevant people are made aware of the existence of, being the user and the support team in my usecase. I don't need others to "discover" the ticket, especially in a support server where most people are here to get help, not to help.

There'd be no way for the parent channel to get marked unread either so you know there's something new!

I'm sorry but I don't exactly get what you mean here, my issue is the unread indicator

[ajpalkovic]

Fair enough, thanks for clarifying. Sounds a lot like private threads though :)

[AlmostSuspense]

Noooot really, I don't want the unread but sometimes there's no staff online so the community helps itself yknow.. private threads would prevent that. Don't take this as a complaint, but you know they're paywalled. Support servers struggle to have a good retention and sadly the same thing applies with boosting, level 1's possible, level 2's almost impossible 😔

That's why I made the feature request at first. I know a ghost unread isn't the end of the world, but as yall like to mention, "it's better UX" and that's what I'm looking for here 🙃