FEATURE: automation triage using ai tool or persona

[SamSaffron]

LLM Persona Triage

• Allows automated responses to posts using AI personas
• Configurable to respond as regular posts or whispers
• Adds context-aware formatting for topics and private messages
• Provides special handling for topic metadata (title, category, tags)

LLM Tool Triage

• Enables custom AI tools to process and respond to posts
• Tools can analyze post content and invoke personas when needed
• Zero-parameter tools can be used for automated workflows
• Not enabled in production yet

Implementation Details

• Added new scriptable registration in discourse_automation/ directory
• Created core implementation in lib/automation/ modules
• Enhanced PromptMessagesBuilder with topic-style formatting
• Added helper methods for persona and tool selection in UI
• Extended AI Bot functionality to support whisper responses
• Added rate limiting to prevent abuse

Other Changes

• Added comprehensive test coverage for both automation types
• Enhanced tool runner with LLM integration capabilities
• Improved error handling and logging

This feature allows forum admins to configure AI personas to automatically respond to posts based on custom criteria and leverage AI tools for more complex triage workflows.

Tool Triage has been disabled in production while we finalize details of new scripting capabilities.