@@ -59,6 +59,54 @@ and non-compliant users.
59597 . Select a username to view more details about their compliance status, and for
6060steps to resolve non-compliant users.
6161
62+ ## Understand compliance status
63+
64+ Docker evaluates compliance status based on:
65+
66+ - Compliance status: Whether a user has fetched and applied the latest settings. This is the primary label shown on the reporting page.
67+ - Domain status: Whether the user's email matches a verified domain.
68+ - Settings status: Whether a settings policy is applied to the user.
69+
70+ The combination of these statuses determines what actions you need to take.
71+
72+ ### Compliance status reference
73+
74+ This reference explains how each status is determined in the reporting dashboard
75+ based on user domain and settings data. The Admin Console displays the
76+ highest-priority applicable status according to the following rules.
77+
78+ ** Compliance status**
79+
80+ | Compliance status | What it means |
81+ | -------------------| ---------------|
82+ | Uncontrolled domain | The user's email domain is not verified. |
83+ | No policy assigned | The user does not have any policy assigned to them. |
84+ | Non-compliant | The user fetched the correct policy, but hasn't applied it. |
85+ | Outdated | The user fetched a previous version of the policy. |
86+ | Unknown | The user hasn't fetched any policy yet, or their compliance can't be determined. |
87+ | Compliant | The user fetched and applied the latest assigned policy. |
88+
89+ ** Domain status**
90+
91+ This reflects how the user’s email domain is evaluated based on the organization’s domain setup.
92+
93+ | Domain status | What it means |
94+ | ---------------| ---------------|
95+ | Verified | The user’s email domain is verified. |
96+ | Guest user | The user's email domain is not verified. |
97+ | Domainless | Your organization has no verified domains, and the user's domain is unknown. |
98+ | Unknown user | Your organization has verified domains, but the user's domain is unknown. |
99+
100+ ** Settings status**
101+
102+ This shows whether and how the user is assigned a settings policy.
103+
104+ | Settings status | What it means |
105+ | -----------------| ---------------|
106+ | Global policy | The user is assigned your organzation's default policy. |
107+ | User policy | The user is assigned a specific custom policy. |
108+ | No policy assigned | The user is not assigned to any policy. |
109+
62110## Resolve compliance status
63111
64112To resolve compliance status, you must view a user's compliance status details
@@ -80,8 +128,8 @@ Desktop settings reporting dashboard. Select a compliant user to open their
80128compliance status details. Compliant users have the following status details:
81129
82130- ** Compliance status** : Compliant
83- - ** Domain status** : Verified domain
84- - ** Settings status** : Compliant
131+ - ** Domain status** : Verified
132+ - ** Settings status** : Global policy or user policy
85133- ** User is compliant** indicator
86134
87135No resolution steps are needed for compliant users.
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