update billing docs for manually retrying payments

Author: sarahsanders-docker

content/manuals/billing/faqs.md

@@ -33,6 +33,14 @@ Docker also sends an email notification `Action Required - Credit Card Payment F
 
 Once the grace period is over and the invoice is still not paid, the subscription downgrades to a free plan and all paid features are disabled.
 
+### Can I manually retry a failed payment?
+
+No. Docker retries failed payments on a [retry schedule](/manuals/billing/faqs.md#what-happens-if-my-subscription-payment-fails).
+
+To ensure a retired payment is successful, verify your default payment is
+updated. If you need to update your default payment method, see
+[Manage payment method](/manuals/billing/payment-method.md#manage-payment-method).
+
 ### Does Docker collect sales tax and/or VAT?
 
 Docker began collecting sales tax on subscription fees for United States customers on July 1, 2024. For European customers, Docker will begin collecting VAT on March 1, 2025.
@@ -49,4 +57,4 @@ Contact the [Docker Sales Team](https://www.docker.com/company/contact).
 
 ### Do I need to do anything at the end of my subscription term?
 
-No. All monthly and annual subscriptions are automatically renewed at the end of the term using the original form of payment.
+No. All monthly and annual subscriptions are automatically renewed at the end of the term using the original form of payment.

content/manuals/billing/payment-method.md

@@ -105,6 +105,11 @@ To add a payment method:
 
 ## Failed payments
 
+> [!NOTE]
+>
+> You can't manually retry a failed payment. Docker will retry failed payments
+based on the retry schedule.
+
 If your subscription payment fails, there is a grace period of 15 days, including the due date. Docker retries to collect the payment 3 times using the following schedule:
 
 - 3 days after the due date