update definitions

Author: sarahsanders-docker

content/manuals/desktop/troubleshoot-and-support/support.md

@@ -32,11 +32,11 @@ For detailed support features and response times, see [Docker Pricing](https://w
 
 Classify support requests by severity levels:
 
-| Severity   | Level    | Description                                                                                                                                                                 |
-| :--------- | :------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
-| Severity 1 | Critical | Full outage or complete loss of service. Docker is completely unavailable or a critical business function is blocked with no workaround available.                          |
-| Severity 2 | High     | Major disruption to service. Docker is experiencing significant performance degradation or a major feature is unavailable, impacting multiple users or critical workflows.  |
-| Severity 3 | Medium   | User issue with workaround available. Docker has a functional limitation or non-critical issue that can be circumvented with an alternative approach or temporary solution. |
+| Severity   | Level    | Impact                                    | Description                                                                                                                                                                                                                          |
+| :--------- | :------- | :---------------------------------------- | :----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
+| Severity 1 | Critical | Widespread or company-wide service outage | A defect or outage that causes a complete loss of core functionality for many customers at once (systemic issue), or all users within a single customer organization. Business operations are halted and no workaround is available. |
+| Severity 2 | High     | Team or department-level impact           | A defect or outage that prevents a significant subset of users within one organization (e.g., a team, department, or site) from using core functionality. The issue has severe business impact and no workaround exists.             |
+| Severity 3 | Medium   | Individual user impact                    | A problem causing partial or non-critical loss of use of functionality for an individual user or small group. Business operations continue, often with a workaround available, but productivity is reduced.                          |
 
 ### Community support
 

hugo_stats.json

@@ -37,6 +37,8 @@
       "Compliant",
       "Custom-builder",
       "DNS-resolution",
+      "DSOS-Legacy-DVP-programs",
+      "DVP-program",
       "Debian",
       "Diff",
       "Docker-Build-Cloud",
@@ -112,8 +114,10 @@
       "Old-Dockerfile",
       "Other-providers",
       "PHP",
+      "Post-rendering",
       "PowerShell",
       "PowerShell-CLI",
+      "Pre-rendering",
       "Python",
       "RHEL-8",
       "RHEL-9",
@@ -134,6 +138,7 @@
       "Teams",
       "Testcontainers-Cloud",
       "TypeScript",
+      "Typescript",
       "Ubuntu",
       "Ubuntu/Debian",
       "Unix-pipe",