Input from Jan and Melissa

Author: nastasha-solomon

explore-analyze/alerts-cases/cases.md

@@ -15,7 +15,7 @@ Cases are used to open and track issues directly in {{kib}}. You can add assigne
 
 {applies_to}`stack: preview` {applies_to}`serverless: preview` You can also optionally add custom fields and case templates.
 
-{applies_to}`stack: ga 9.2` Cases are automatically assigned human-readable numeric IDs, which you can use for easier referencing. Each time you create a new case in your [space](docs-content://deploy-manage/manage-spaces.md), the case ID increments by one. You can find the ID after the case's name and can use it while searching the Cases table. 
+{applies_to}`stack: ga 9.2` Cases are automatically assigned human-readable numeric IDs, which you can use for easier referencing. Each time you create a new case in your [space](docs-content://deploy-manage/manage-spaces.md), the case ID increments by one. IDs are assigned to cases by a background task that runs every 10 minutes, which can cause a delay in ID assignment, especially in spaces with many cases. You can find the case ID after the case's name and can use it while searching the Cases table.
 
 :::{image} /explore-analyze/images/kibana-cases-list.png
 :alt: Cases page

solutions/observability/incident-management/cases.md

@@ -12,7 +12,7 @@ navigation_title: Cases
 
 Collect and share information about observability issues by creating a case. Cases allow you to track key investigation details, add assignees and tags to your cases, set their severity and status, and add alerts, comments, and visualizations. You can also send cases to third-party systems by [configuring external connectors](/solutions/observability/incident-management/configure-case-settings.md).
 
-{applies_to}`stack: ga 9.2` Cases are automatically assigned human-readable numeric IDs, which you can use for easier referencing. Each time you create a new case in your [space](docs-content://deploy-manage/manage-spaces.md), the case ID increments by one. You can find the ID after the case's name and can use it while searching the Cases table. 
+{applies_to}`stack: ga 9.2` Cases are automatically assigned human-readable numeric IDs, which you can use for easier referencing. Each time you create a new case in your [space](docs-content://deploy-manage/manage-spaces.md), the case ID increments by one. IDs are assigned to cases by a background task that runs every 10 minutes, which can cause a delay in ID assignment, especially in spaces with many cases. You can find the case ID after the case's name and can use it while searching the Cases table.
 
 :::{image} /solutions/images/observability-cases.png
 :alt: Cases page

solutions/security/investigate/cases.md

@@ -16,7 +16,7 @@ navigation_title: Cases
 
 Collect and share information about security issues by opening a case in {{elastic-sec}}. Cases allow you to track key investigation details, collect alerts in a central location, and more. The {{elastic-sec}} UI provides several ways to create and manage cases. Alternatively, you can use the [cases API](https://www.elastic.co/docs/api/doc/kibana/group/endpoint-cases) to perform the same tasks.
 
-{applies_to}`stack: ga 9.2` Cases are automatically assigned human-readable numeric IDs, which you can use for easier referencing. Each time you create a new case in your [space](docs-content://deploy-manage/manage-spaces.md), the case ID increments by one. You can find the ID after the case's name and can use it while searching the Cases table. 
+{applies_to}`stack: ga 9.2` Cases are automatically assigned human-readable numeric IDs, which you can use for easier referencing. Each time you create a new case in your [space](docs-content://deploy-manage/manage-spaces.md), the case ID increments by one. IDs are assigned to cases by a background task that runs every 10 minutes, which can cause a delay in ID assignment, especially in spaces with many cases. You can find the case ID after the case's name and can use it while searching the Cases table.
 
 You can also send cases to these external systems by [configuring external connectors](/solutions/security/investigate/configure-case-settings.md#cases-ui-integrations):