[Internal][Docs]: Update SN ITSM prerequisite integration user current doc to add 'rest_service' role for troubleshooting #2496
Description
Description
Our current doc for servicenow itsm connector prerequisites integration user lists below four users
- import_set_loader
- import_transformer
- personalize_choices
- x_elas2_inc_int.integration_user
However sometimes troubleshooting an issue becomes hard when user receives errorResponse was null. In such cases adding rest_service role could help with troubleshooting the issue.
This role is not required for every environment, so it doesn't belong in the mandatory roles list.
A short “If you receive an empty response or the message ‘errorResponse was null,’ temporarily assign the rest_service role to your integration user and re-test” message keeps the main prerequisites clean while giving admins a clear next step when the default roles prove insufficient.
Resources
Which documentation set does this change impact?
Elastic On-Prem and Cloud (all)
Feature differences
all
What release is this request related to?
N/A
Serverless release
N/A
Collaboration model
The documentation team
Point of contact.
Main contact: @js-jankisalvi