[Website]: Update the support page for integrations #3402
Description
Type of issue
None
What documentation page is affected
https://www.elastic.co/docs/reference/integrations/level-of-support
What happened?
I would rephrase:
Platinum or Enterprise license is required to raise a support ticket. Refer to Getting Help for more information.
With (just a draft):
A subscription is required to raise a support ticket. Refer to Getting Help for more information. For users without a subscription, please raise an issue in Github Integrations repo or Discuss forum.
I would move it to the top to avoid confusion.
Also, I would specify that non-GA integrations are not recommended in production environments and:
Elastic will work to fix any issues, but features in <beta|alpha|tech preview> are not subject to the support SLA of official GA features
FYI @daniela-elastic & @jamiehynds
Additional info
No response