[REQUEST]: Troubleshooting Scenarios for AI Assistant API

[dhru42]

Description

What: Create a new troubleshooting guide/section for the Elastic Security AI Assistant API that documents common issues, error scenarios, and their solutions. This documentation should be structured as a reference for developers and security analysts who are implementing or using the AI Assistant API.

Why: Users are experiencing various implementation challenges with the AI Assistant API, particularly around context handling, authentication, and request formatting. A centralized troubleshooting guide will reduce support tickets, improve implementation success rates, and provide clear resolution paths for common issues.

Please add your troubleshooting scenarios here: https://docs.google.com/document/d/1habazzcPeYSRW6hlvtDeK_gebAlP0F-OnmIPjr4RP5c/edit?tab=t.0 Thanks!

Resources

engineers on the GenAI team will need to contribute to document common issues and their solutions

Which documentation set does this change impact?

Elastic On-Prem and Cloud (all)

Feature differences

ALL

What release is this request related to?

N/A

Collaboration model

The documentation team

Point of contact.

Main contact: @dhru42 @jamesspi

Stakeholders:

[dhru42]

Two parts:

1. API Docs - clear examples of request
2. Knowledge base - user may need to run API to start knowledge base if the UI process fails

[dhru42]

@benironside confirmed, we can ship this outside the release cycle.

[natasha-moore-elastic]

@dhru42 to follow up with Dev to populate the GDoc with troubleshooting scenarios.