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Creates agentless troubleshooting page #6184
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349f55c
create agentless troubleshooting steps
benironside 7189d82
incorporates Omolola's comment
benironside fe3b6df
incorporates Nastasha's review and adds serverless version
benironside b1deec6
fixes typo
benironside 81ded14
Merge branch 'main' into 6044-agentless-faq-2
benironside 4921bf5
fix fleet refs
benironside 00c52d8
minor edit
benironside 747cdf7
incorporates Janeen's review and updates fleet refs in ESS version
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| [[agentless-integration-troubleshooting]] | ||||||
| = Agentless integrations FAQ | ||||||
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| Frequently asked questions and troubleshooting steps for {elastic-sec}'s agentless CSPM integration. | ||||||
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| *When I make a new integration, how long until the agent appears on the Integration Policies page?* | ||||||
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| After you create a new agentless integration, the new integration policy may show a button that says **Add agent** instead of the associated agent for several minutes during agent enrollment. No action is needed other than refreshing the page once enrollment is complete. | ||||||
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| *How do I troubleshoot an "Offline" agent?* | ||||||
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| For agentless integrations to successfully connect to {elastic-sec}, your Fleet server host value must be the default. Otherwise, the agent status that appears on the Fleet page will be `Offline`, and logs will include the following error `[elastic_agent][error] Cannot checkin in with fleet-server, retrying`. | ||||||
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| To troubleshoot this issue: | ||||||
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| . Find **Fleet** in the navigation menu or use the {kibana-ref}/introduction.html#kibana-navigation-search[global search field]. Go to the **Settings** tab. | ||||||
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| . Under **Fleet server hosts**, click the **Actions** button for the policy named `Default`. This opens the **Edit Fleet Server** flyout. The policy named `Default` should have the **Make this Fleet server the default one** setting enabled. If not, enable it, then delete your integration and create it again. | ||||||
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| . If the **Make this Fleet server the default one** setting was already enabled, it's possible someone changed the **URL** value for your default fleet server. In this case, contact Elastic support to find out what the original **URL** value was, update the settings to match this value, then delete your integration and create it again. | ||||||
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| *How do I troubleshoot an "Unhealthy" agent?* | ||||||
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| *How do I troubleshoot an "Unhealthy" agent?* | |
| *How do I troubleshoot an `Unhealthy` agent?* |
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