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Can't log in... or out... of Element on Android #9025

@Lestrad

Description

@Lestrad

Steps to reproduce

Hello. I was using Element on my Android phone with no problem. However I changed to a custom OS (CalyxOS) and when I installed Element and tried to sign in I was unable to. I see a screen with "Welcome back!" and "Where your conversations live - matrix.org" Noext to that is an Edit button, and below is "Forgot Password". But nowhere is there an input line for my username or password. Only a Continue button. When I press it, I see a "Allow access to your account?" screen, and another Continue button. BUT, below the Continue button I see "Not shardwell (my user name)? Sign out". In other words it is as if I am already signed in. But if I press the Continue button, nothing happens. If I press it again after waiting a while, I get an "Unexpected error - compat_sso_login_expired - This login session expired."

I have tried signing out of all sessions via the Desktop Element, and uninstalling Element on the Android phone - including all data. But if I re-install Element and start over again, the same things I described above happen again. I have also tried Element X and the same thing happens. It's as if I were already signed in, but I can't get to any of my conversations or rooms. And if I sign out where it says "Not shardwell? Sign out" I go back to the previous screen, and if I press Continue I get the same error again. I've been through this process several times now. Meanwhile I can still connect with no problem via the Desktop Element.

Outcome

What did you expect? To see my conversations and rooms on Element for Android

What happened instead? I keep seeing what looks like a sign-in screen, but there's no place for me to enter my username and password. It's as if I'm already logged in. But I can't get to the conversations and rooms. And I can't log out either.

Your phone model

Google Pixel 4a

Operating system version

CalyxOS v. 5.17.1

Application version and app store

Element version 1.6.34 im.vector.app

Homeserver

matrix.org

Will you send logs?

No

Are you willing to provide a PR?

Yes

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