diff --git a/README.rst b/README.rst
index d10b662d1ad..a2c64ec7fe5 100644
--- a/README.rst
+++ b/README.rst
@@ -181,8 +181,8 @@ desired ``localpart`` in the 'Username' box.
 Enterprise quality support for Synapse including SLAs is available as part of an
 `Element Server Suite (ESS) <https://element.io/pricing>`_ subscription.
 
-If you are an existing ESS subscriber then you can raise a `support request <https://ems.element.io/support>`_
-and access the `knowledge base <https://ems-docs.element.io>`_.
+If you are an existing ESS subscriber then you can raise a `support request <https://customer.element.io/support>`_
+and access the `knowledge base <https://docs.element.io>`_.
 
 🤝 Community support
 --------------------
diff --git a/changelog.d/19070.doc b/changelog.d/19070.doc
new file mode 100644
index 00000000000..d3c64f8d401
--- /dev/null
+++ b/changelog.d/19070.doc
@@ -0,0 +1 @@
+Update ESS support and doc links to point to the new domain.
\ No newline at end of file