You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: fern/products/ask-fern/pages/features/slack-app.mdx
+2Lines changed: 2 additions & 0 deletions
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -85,6 +85,8 @@ Now customers will see `@YourCompanyName Support was added to the channel` inste
85
85
86
86
You can improve the Slack bot's knowledge base by teaching it from real customer interactions. When the bot provides answers in Slack, you can refine those responses and save them for future reference.
87
87
88
+
How it works:
89
+
88
90
1.**A user asks a question** - The bot responds in the channel
89
91
2.**Review the response** - If the answer needs improvement, reply in the thread to the bot's message
90
92
3.**Provide corrections** - Add missing context, correct inaccuracies, or clarify the response
0 commit comments