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This returns a unique URL that your customers can use to install Ask Fern to their own Slack workspace.
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<Frame>
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<imgsrc="/products//ask-fern/pages/assets/request-slack.png"alt="Respond all setting in Slack" />
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</Frame>
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1. Forward this link to your customer so they can install the Ask Fern app to their workspace.
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1. Once the customer has installed the Ask Fern app, you must add the bot to your customer Slack channel to give it access.
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Once added, customers will see that `@Ask Fern was added to the channel`. They can start asking questions immediately.
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</Accordion>
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</AccordionGroup>
@@ -43,20 +53,33 @@ Customize the bot's behavior to match your workflow needs.
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<AccordionGroup>
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<Accordiontitle="Bot settings per channel">
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Use the `/configure` command in any channel to adjust the following settings:
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Use the `/configure` slash command in any channel to adjust the settings:
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| Command | Description | Example |
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|---------|-------------|---------|
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|**respond_to**| Controls whether the Ask Fern bot responds to all messages (`all`) or only when directly mentioned with `@Ask Fern` (`mentions_only`) |`/configure respond_to all`|
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|**roles**| Specifies which RBAC roles should be used to filter Ask Fern responses (if you have [role-based access control](/docs/authentication/rbac) configured) |`/configure roles developer, admin`|
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|**show**| Show the current settings |`/configure show`|
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|**help**| Get help with Ask Fern slash commands |`/configure help`|
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<Frame>
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<imgsrc="/products//ask-fern/pages/assets/respond-all-slack.png"alt="Respond all setting in Slack" />
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</Frame>
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-**respond_to**: Controls whether the Ask Fern bot responds to all messages (`all`) or only when directly mentioned with `@Ask Fern` (`mentions_only`)
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-**roles**: Specifies which RBAC roles should be used to filter Ask Fern responses (if you have [role-based access control](/docs/authentication/rbac) configured)
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</Accordion>
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<Accordiontitle="Customize the bot name">
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You can rename the bot to match your brand (example: "YourCompanyName Support"):
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1. In Slack, go to **Apps** in the sidebar and click **Add Apps**
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2. Search for **Ask Fern** and select it
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3. Click the **About** tab, then **Configuration**
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4. Scroll to **Bot User** section and click **Edit**
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5. Enter your preferred bot name and save changes
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1. In Slack, go to **Apps** in the sidebar and click **Ask Fern**
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1. Click the **About** tab, then **Configuration**
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1. Scroll to **Bot User** section and click **Edit**
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1. Enter your preferred bot name and save changes
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<Frame>
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<imgsrc="/products//ask-fern/pages/assets/update-name-slack.png"alt="Update name of Slackbot" />
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</Frame>
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Now customers will see `@YourCompanyName Support was added to the channel` instead of the default `@Ask Fern` name.
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