Bug: Files stop responding when downloading file stored in OneDrive

[likkai]

Description

Files will stop responding when open a file stored in cloud only. The memory of the program is using will drop to 8 MB at minimum. At this point, Files cant be closed by task manager or other methods, it just stuck there. Files will only continue working after completing the download

Steps To Reproduce

1. Double click to open file that is stored in cloud only
2. Files stop responding

Requirements

• Open files stored in OneDrive but not local

Files Version

3.0.8.0

Windows Version

1000.22677.1000.0

Log File

debug.log

[yaira2]

@likkai can you see what happens if you try opening a file while when Files as admin?

[likkai]

@likkai can you see what happens if you try opening a file while when Files as admin?

same result. The file is an exe file btw. Here is the screenshot

[yaira2]

Can you try deleting the log file and after reproducing the issue again as admin, upload it here?

[likkai]

Here is the log
debug.log

[yaira2]

Thanks! Same issue as before 2023-11-24 06:40:28.2078|Information|System.ComponentModel.Win32Exception (388): An error occurred trying to start process '****.exe' with working directory 'C:\Windows\System32'. The cloud sync provider failed to perform the operation due to network being unavailable.

[yaira2]

@likkai can you confirm if this is still an issue in v3.6? Can you also check what happens when you try this in File Explorer?

[likkai]

Hello, the issue still persists even on 3.7.7.0
debug.log

[yaira2]

I can't reproduce this in Files but I can repro it in File Explorer. Can you confirm what happens in File Explorer?

[likkai]

File explorer works normally (when the file explorer is default)

This is a screen recording of what happened on both applications:
https://1drv.ms/v/s!AjlVdnwJiU-2hcEdwqWPivqeUVqGMQ?e=QNkDAj