Bug: Files Closes when closing files opened from within it

[Ealfardan]

Description

It happens when opening a file from within a zipped folder, whenever the file closes, Files closes with it. Even after the zip is extracted, the behavior persists within the same session.

Steps To Reproduce

1. Use Windows 11
2. Go to a zip folder and open
3. Open a file from within the zip (I used xlsx files)
4. Close the file

Another way:

1. Extract the zip folder
2. Navigate within the just extracted folder and open a file
3. Close the file

Files Version

3.7.11.0

Windows Version

10.0.22631.4317

User ID

854f6bbd-70be-4a0f-84e1-4747a9e7a84b

Log File

debug_server.log
debug.log

[Josh65-2201]

Thanks for the report, the log doesn't show any error message, Can you type Event Viewer into the Windows start menu search > Click Windows logs > Click Application > Screenshot any errors that have Files.exe shown on the first line

[Ealfardan]

Error details:

Log Name:      Application
Source:        Application Error
Date:          2024-11-13 5:07:32 PM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
User:          EMKF-LENOVO\emkfa
Computer:      EMKF-Lenovo
Description:
Faulting application name: Files.exe, version: 1.0.0.0, time stamp: 0x666b0000
Faulting module name: Microsoft.UI.Xaml.dll, version: 3.1.5.0, time stamp: 0xc7b159d6
Exception code: 0xc0000005
Fault offset: 0x0000000000072c5a
Faulting process id: 0x0x3ED0
Faulting application start time: 0x0x1DB35D50E9F31A2
Faulting application path: C:\Program Files\WindowsApps\49306atecsolution.FilesUWP_3.7.11.0_x64__et10x9a9vyk8t\Files.App\Files.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.275.500.0_x64__8wekyb3d8bbwe\Microsoft.UI.Xaml.dll
Report Id: 237b0398-9fb5-4d99-b4b6-7c0e8d620dd7
Faulting package full name: 49306atecsolution.FilesUWP_3.7.11.0_x64__et10x9a9vyk8t
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2024-11-13T14:07:32.8292519Z" />
    <EventRecordID>23695</EventRecordID>
    <Correlation />
    <Execution ProcessID="14412" ThreadID="23556" />
    <Channel>Application</Channel>
    <Computer>EMKF-Lenovo</Computer>
    <Security UserID="S-1-5-21-3368623369-3077475623-2865081394-1001" />
  </System>
  <EventData>
    <Data Name="AppName">Files.exe</Data>
    <Data Name="AppVersion">1.0.0.0</Data>
    <Data Name="AppTimeStamp">666b0000</Data>
    <Data Name="ModuleName">Microsoft.UI.Xaml.dll</Data>
    <Data Name="ModuleVersion">3.1.5.0</Data>
    <Data Name="ModuleTimeStamp">c7b159d6</Data>
    <Data Name="ExceptionCode">c0000005</Data>
    <Data Name="FaultingOffset">0000000000072c5a</Data>
    <Data Name="ProcessId">0x3ed0</Data>
    <Data Name="ProcessCreationTime">0x1db35d50e9f31a2</Data>
    <Data Name="AppPath">C:\Program Files\WindowsApps\49306atecsolution.FilesUWP_3.7.11.0_x64__et10x9a9vyk8t\Files.App\Files.exe</Data>
    <Data Name="ModulePath">C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.275.500.0_x64__8wekyb3d8bbwe\Microsoft.UI.Xaml.dll</Data>
    <Data Name="IntegratorReportId">237b0398-9fb5-4d99-b4b6-7c0e8d620dd7</Data>
    <Data Name="PackageFullName">49306atecsolution.FilesUWP_3.7.11.0_x64__et10x9a9vyk8t</Data>
    <Data Name="PackageRelativeAppId">App</Data>
  </EventData>
</Event>

[Josh65-2201]

Can you see if this is an issue in preview version https://files.community/download

[Josh65-2201]

@Ealfardan Can you please provide the asked information

[Ealfardan]

Dear Josh, Sorry this entire message was sitting in spam. I don't recall facing the same issue for a while either because I found a workaround or because it's been resolved since. Either way, thanks for the support and I will report to you if I face the same issue.