Bug: Frequent crashes make this app unusable as a daily file browser

[Pietro228]

Description

Hi, I'm a fan of files for a long time. I like the great feature that it has and that it keeps being updated, but when I use this app daily, it crashes a lot of times per day and using is like "Oh I opened this folder and it is not loading, please do not crash! crashes". Without the option to reopen the last opened tabs I would not even use this app.

This is not a hate, but I'm frustrated. For the past year, I tried to use any other file explorer (even Explorer from MS), but I always end up with Files, because of it's features and ease of use. I tried the preview versions, but they crash randomly as well. I reinstalled the app many times, but it still randomly crashes.

I don't know if I'm alone or do more people have random crashes? Do the developers of Files use the app on daily basis and encounter these issues as well? I'm asking because my friends had the same issues with this app. I recommended them Files, because of it's features, but they stopped using it because of the unreliability.

I'm looking forward to hear from the devs! Love the job that you do.

Steps To Reproduce

1. Use it as a daily file explorer
2. Sometimes it crashes without any information in the log

Files Version

3.8.0.0

Windows Version

10.0.22635.4660

User ID

b91207da-0f00-423a-9e1d-63b79bbdd1dc

Log File

debug.log

[Pietro228]

I found the crash in the Event viewer, here it is (I have Windows in Czech, but it says that it can not find module Microsoft.UI.Input.dll). This crash occured when I opened my drive and scrolled fast to bottom, it can be reproduced sometimes.

Název chybující aplikace: Files.exe, verze: 1.0.0.0, časové razítko: 0x666b0000 Název chybujícího modulu: Microsoft.UI.Input.dll, verze: 10.0.26105.1011, časové razítko: 0x4f04f05e Kód výjimky: 0xc0000409 Posun chyby: 0x00000000000c6572 ID chybujícího procesu: 0x0xA248 Čas spuštění chybující aplikace: 0x0x1DB6807CBC008B4 Cesta k chybující aplikaci: C:\Program Files\WindowsApps\49306atecsolution.FilesUWP_3.8.0.0_x64__et10x9a9vyk8t\Files.App\Files.exe Cesta k chybujícímu modulu: C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.311.2039.0_x64__8wekyb3d8bbwe\Microsoft.UI.Input.dll ID zprávy: 8a925a80-12ed-416d-b8b0-a795dae7aef7 Úplný název chybujícího balíčku: 49306atecsolution.FilesUWP_3.8.0.0_x64__et10x9a9vyk8t ID aplikace související s chybujícím balíčkem: App

[Josh65-2201]

Thanks for the report,

• What layout are you using when it crashes?
• Do you have the info pane open?

[Pietro228]

I have the detailed layout with info pane open.

[Josh65-2201]

Can you try closing the info pane and see if still crashes

[Pietro228]

Now it does not crash even when I open and close folders really fast.

[Josh65-2201]

Great, We're tracking this in #16378. You can check there or click subscribe in the right sidebar for updates.