Bug: the application keep crashing when browsing the network drive

[MJZhan0906]

Description

We were using SOPHOS connet to connet to our server. When browsing the content on the server with Files, it loads slower than windows file explorer, and crashes time to time. When browsing local drives it works great.

Steps To Reproduce

browse the network drive
Randomly freeze, then close by itself

Files Version

3.9.1.0

Windows Version

10.0.26100.3037

User ID

83ad68e0-a189-4baf-bd20-27d1e45f8380

Log File

debug.log

[Josh65-2201]

Thanks for the report, the log doesn't show any errors, can you type Event Viewer into the Windows start menu search > Click Windows logs > Click Application > Screenshot any errors that have Files.exe shown on the first line.
Also do you have the info pane open when it crashes?

[Josh65-2201]

Slow network drive loading is being tracked in #12704 . You can check there or click subscribe in the right sidebar for updates.

[Josh65-2201]

@MJZhan0906 Can you provide the asked information above.