Bug: App is really slow on good hardware and it continously crashes.

[Zornetta]

Description

It continously crashes. I'm using Ryzen 5 5500.

Steps To Reproduce

1. click on different folders a little too fast.

Files Version

3.9.1.0

Windows Version

10.0.19045.5487

User ID

c31f5995-0a0c-4847-824c-183948260bec

Log File

debug.log

[Josh65-2201]

Thanks for making the report, the log doesn't show any errors, can you type Event Viewer into the Windows start menu search > Click Windows logs > Click Application > Screenshot the first error that have Files.exe shown on the first line

[Zornetta]

[image: image.png]

…

On Sat, Feb 22, 2025 at 4:51 PM Josh65-2201 ***@***.***> wrote: The log doesn't show any errors, can you type Event Viewer into the Windows start menu search > Click Windows logs > Click Application > Screenshot the first error that have Files.exe shown on the first line — Reply to this email directly, view it on GitHub <#16848 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AWZI4JD7CAQXAAAYP6XEHID2RDIKZAVCNFSM6AAAAABXVJURS2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDMNZWGM3DSOBYGY> . You are receiving this because you authored the thread.Message ID: ***@***.***> [image: Josh65-2201]*Josh65-2201* left a comment (files-community/Files#16848) <#16848 (comment)> The log doesn't show any errors, can you type Event Viewer into the Windows start menu search > Click Windows logs > Click Application > Screenshot the first error that have Files.exe shown on the first line — Reply to this email directly, view it on GitHub <#16848 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AWZI4JD7CAQXAAAYP6XEHID2RDIKZAVCNFSM6AAAAABXVJURS2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDMNZWGM3DSOBYGY> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[Josh65-2201]

Email attachments don't work. You will have to click the View on GitHub link at the bottom of the email > Copy and paste or click the add attachment button to select the file > Wait until you don't see uploading in the text > Click the green comment button.

[yaira2]

Thank you for your feedback, we're working on improving performance and will continue releasing updates with this goal in mind. You can follow #4180 for updates in this area.

[Josh65-2201]

@Zornetta Can you uploaded the Event Viewer error.

Email attachments don't work. You will have to click the View on GitHub link at the bottom of the email > Copy and paste or click the add attachment button to select the file > Wait until you don't see uploading in the text > Click the green comment button.

[Josh65-2201]

@Zornetta Can you answer the above question