Software crashes repeatedly with error, issue persists after resetting settings

[Xiaofuzi0724]

Description

When using Files App (Version 3.9.1.0), an error occurs after the application starts. The log shows an exception related to ImmutableDictionary and the OverwriteKeyBindings() method. This might be related to key bindings configuration, preventing the app from properly loading key bindings. Resetting to default settings did not resolve the issue.

Steps To Reproduce

Even after multiple attempts to reset the settings to default, the issue persists and remains unresolved. Reinstalling the application did not fix the error either. This suggests that the problem may stem from the code implementation rather than user configurations. It is recommended that the development team optimize the code, particularly the handling of ImmutableDictionary in the OverwriteKeyBindings() method, to prevent similar errors and improve the application's stability.

Files Version

3.9.1.0

Windows Version

10.0.26100.3194

User ID

d9611caf-5edf-4f8a-93cc-2ebb54d4ef92

Log File

at System.Collections.Immutable.ImmutableDictionary2.HashBucket.Add(TKey key, TValue value, IEqualityComparer1 keyOnlyComparer, IEqualityComparer1 valueComparer, KeyCollisionBehavior behavior, OperationResult& result) at System.Collections.Immutable.ImmutableDictionary2.AddRange(IEnumerable1 items, MutationInput origin, KeyCollisionBehavior collisionBehavior) at System.Collections.Immutable.ImmutableDictionary2.AddRange(IEnumerable`1 pairs, Boolean avoidToHashMap)
at Files.App.Data.Commands.CommandManager.OverwriteKeyBindings()

[Josh65-2201]

Thanks for the report,

• Can you please upload the debug.log file (DON'T copy and paste the text) directly to GitHub (email attachments don't work) . You can get it in Files settings > About > Open log folder.
• Add the steps to reproduce this issue

[Xiaofuzi0724]

debug.log

[Josh65-2201]

Thanks, can you also provide steps for us to reproduce the crash. From the log you also have two items assigned to Alt+Ctrl+2, this shouldn't be possible using the Files actions menu, have you edited the settings.json file?

[Xiaofuzi0724]

Thanks, can you also provide steps for us to reproduce the crash. From the log you also have two items assigned to Alt+Ctrl+2, this shouldn't be possible using the Files actions menu, have you edited the settings.json file?

Thank you for your response. I haven't made any changes to the settings.json file. When the software crashed, I attempted both repairing and resetting it, but the issue still persists.

[yaira2]

@Xiaofuzi0724 can you check if this is resolved by uninstalling and reinstalling?

[Josh65-2201]

@Xiaofuzi0724 Can you answer the above question