Bug: Crashing

[Stixz]

Description

App closes all the time. There is no specific task that causes this.

Steps To Reproduce

Open the app. - Crash
Use the app. - Crash

Files Version

3.9.1.0

Windows Version

10.0.26100.3624

User ID

daaf0bf0-2b9d-46a6-9354-8d52f22fd7f2

Log File

debug.log

[Josh65-2201]

Thanks for the report,

• Please provide steps to reproduce the issues. Like what you where doing when Files crashed and layout you are using
• The log doesn't show any errors, can you type Event Viewer into the Windows start menu search > Click Windows logs > Click Application > Screenshot the first error that have Files.exe shown on the first line > Send this on GitHub (Email attachments don't work)

[yaira2]

Is this still an issue in the preview version? https://files.community/download/preview

[Josh65-2201]

@Stixz Can you answer the above questions

[Stixz]

It is still an issue, just not as frequent (which is all the time) as with the official release.

[yaira2]

That's good to hear. Is there a specific action which causes the crash to occur?

[Stixz]

That's good to hear. Is there a specific action which causes the crash to occur?

No, it's random. Sometimes it will crash on opening, sometimes it might crash opening or closing a tab, maybe when moving a file.

[Josh65-2201]

Can you reproduce the crash > type Event Viewer into the Windows start menu search > Click Windows logs > Click Application > Screenshot the first error (It will show Application Error under the source column and this symbol at the start) that have Files.exe shown on the first line > Send this on GitHub (Email attachments don't work)

[Josh65-2201]

@Stixz Can you answer the above questions

[emrld-chld]

I am having the same issue, so I thought post about it here.
It's really sort of random, for instance when playing with different layout/view modes, but there's many different instances where it closes down.

Should I record a vid and post it on youtube? Should be easier than just exaplaining/giving examples...

[Josh65-2201]

First try preview https://files.community/download/preview and then if it still crashes follow my instructions above would be helpful

[emrld-chld]

First try preview https://files.community/download/preview and then if it still crashes follow my instructions above would be helpful

ok do I post it right here? Sorry this is my first time here

[Josh65-2201]

Yes