Bug: After opening a page for a while, the page will get stuck and will not respond to scrolling.

[2O48]

Description

Whenever I open a page, enter a certain path, and then put it aside to do something else, after a while (maybe half an hour or an hour) I come back and find that it is stuck and cannot be scrolled. I need to click a folder on the left and enter other pages before it will respond to refresh again.

Steps To Reproduce

1. Open a folder
2. Leave it there for a while
3. Come back and scroll

Files Version

4.0.11.0

Windows Version

10.0.26200.6899

User ID

247f24a9-66aa-4318-bfba-7318ecc956ab

Log File

debug.log

[Josh65-2201]

Thanks for the report.

[Josh65-2201]

• Have you made sure Files is focus (active/highlighted program on the taskbar)
• What folder layout are you using?
• Do you have dual pane enabled?

[2O48]

The Files window is focused.
I'm using icon layout(usually).
I'm not using a dual-pane window.
Besides the files panel, the sidebar sometimes gets stuck too, I need to refresh or open a new tab to get it to scroll properly.

[Josh65-2201]

Thanks

[meiersa78]

I just installed Files for the first time a few hours ago (4.0.11.0) on Win 10 Home 22H2 (19045.6456), and it already crashed three times in just a few hours. I haven't figured out yet what it could be because I've never used Files before.

I was always in column layout when it crashed. There's no error or warning or anything. I just try to interact (change folder, scroll, do anything...) and the app freezes and instantly closes. I'm not sure if it's related to another report here about this happening in folders with large amounts of data, but I keep using the app and see what happens. I will then also upload the logs if needed after the next crash.