Update issue templates (#621)

* Update issue templates

* Using the new GitHub recommended issue template flow
* Introducing a new issue template for Firestore issues

* Removed old issue template

* Updated firestore template

* Added snippet for enabling Firestore logs

Author: hiranya911

ISSUE_TEMPLATE.md renamed to .github/ISSUE_TEMPLATE/bug_report.md

@@ -1,8 +1,15 @@
+---
+name: Bug report
+about: Create a report to help us improve
+title: ''
+labels: ''
+assignees: ''
+
+---
+
 ### [READ] Step 1: Are you in the right place?
 
-  * For issues or feature requests related to __the code in this repository__
-    file a Github issue.
-    * If this is a __feature request__ make sure the issue title starts with "FR:".
+  * For issues related to __the code in this repository__ file a Github issue.
   * For general technical questions, post a question on [StackOverflow](http://stackoverflow.com/)
     with the firebase tag.
   * For general Firebase discussion, use the [firebase-talk](https://groups.google.com/forum/#!forum/firebase-talk)
@@ -15,8 +22,9 @@
 
   * Operating System version: _____
   * Firebase SDK version: _____
-  * Library version: _____
   * Firebase Product: _____ (auth, database, storage, etc)
+  * Node.js version: _____
+  * NPM version: _____
 
 ### [REQUIRED] Step 3: Describe the problem
 

.github/ISSUE_TEMPLATE/feature_request.md

@@ -0,0 +1,20 @@
+---
+name: Feature request
+about: Suggest an idea for this project
+title: "[FR]"
+labels: 'type: feature request'
+assignees: ''
+
+---
+
+**Is your feature request related to a problem? Please describe.**
+A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
+
+**Describe the solution you'd like**
+A clear and concise description of what you want to happen.
+
+**Describe alternatives you've considered**
+A clear and concise description of any alternative solutions or features you've considered.
+
+**Additional context**
+Add any other context, code samples or screenshots about the feature request here.

.github/ISSUE_TEMPLATE/firestore-issue.md

@@ -0,0 +1,57 @@
+---
+name: Firestore issue
+about: Bug reports and feature requests related to Cloud Firestore
+title: "[Firestore]"
+labels: 'api: firestore'
+assignees: schmidt-sebastian
+
+---
+
+### [READ] Step 1: Are you in the right place?
+
+**Cloud Firestore support is provided by the
+[`@google-cloud/firestore`](https://npmjs.com/package/@google-cloud/firestore) library. 
+Therefore the easiest and most efficient way to get Firestore issues resolved
+is by directly reporting them at the
+[nodejs-firestore](https://github.com/googleapis/nodejs-firestore) GitHub repo.**
+
+If you still think the problem is related to the code in this repository, then read on.
+
+  * For issues or feature requests related to __the code in this repository__
+    file a Github issue.
+  * For general technical questions, post a question on [StackOverflow](http://stackoverflow.com/)
+    with the firebase tag.
+  * For general Firebase discussion, use the [firebase-talk](https://groups.google.com/forum/#!forum/firebase-talk)
+    google group.
+  * For help troubleshooting your application that does not fall under one
+    of the above categories, reach out to the personalized
+    [Firebase support channel](https://firebase.google.com/support/).
+
+### [REQUIRED] Step 2: Describe your environment
+
+  * Operating System version: _____
+  * Firebase SDK version: _____
+  * Firebase Product: Firestore
+  * Node.js version: _____
+  * NPM version: _____
+
+### [REQUIRED] Step 3: Describe the problem
+
+#### Steps to reproduce:
+
+What happened? How can we make the problem occur?
+This could be a description, log/console output, etc.
+
+You can enable logging for Firestore by including the following line in your code:
+
+```
+admin.firestore.setLogFunction(console.log);
+```
+
+This will print Firestore logs to the console.
+
+#### Relevant Code:
+
+```
+// TODO(you): code here to reproduce the problem
+```

.github/ISSUE_TEMPLATE/general-bug-report.md

@@ -0,0 +1,42 @@
+---
+name: General Bug report
+about: Create a report to help us improve
+title: ''
+labels: ''
+assignees: ''
+
+---
+
+### [READ] Step 1: Are you in the right place?
+
+  * For issues related to __the code in this repository__ file a Github issue.
+  * If the issue pertains to Cloud Firestore, read the instructions in the "Firestore issue"
+    template.
+  * For general technical questions, post a question on [StackOverflow](http://stackoverflow.com/)
+    with the firebase tag.
+  * For general Firebase discussion, use the [firebase-talk](https://groups.google.com/forum/#!forum/firebase-talk)
+    google group.
+  * For help troubleshooting your application that does not fall under one
+    of the above categories, reach out to the personalized
+    [Firebase support channel](https://firebase.google.com/support/).
+
+### [REQUIRED] Step 2: Describe your environment
+
+  * Operating System version: _____
+  * Firebase SDK version: _____
+  * Firebase Product: _____ (auth, database, storage, etc)
+  * Node.js version: _____
+  * NPM version: _____
+
+### [REQUIRED] Step 3: Describe the problem
+
+#### Steps to reproduce:
+
+What happened? How can we make the problem occur?
+This could be a description, log/console output, etc.
+
+#### Relevant Code:
+
+```
+// TODO(you): code here to reproduce the problem
+```