Searching for Support Cases

[relwell]

Hi there!

I can't seem to figure out how to search for support cases.

There doesn't seem to be an off-the-shelf collection for it, and it looks like something about it isn't supported in the SOAP configurations in the current library.

See the following code snippet:

In [37]: record = ns.client.search_factory("supportCase", id=412945)
---------------------------------------------------------------------------
KeyError                                  Traceback (most recent call last)
<ipython-input-37-e327b9c2999c> in <module>
----> 1 record = ns.client.search_factory("supportCase", id=412945)

~/.local/share/virtualenvs/jira-to-netsuite-gav1FNZz/lib/python3.9/site-packages/netsuitesdk/internal/client.py in search_factory(self, type_name, **kwargs)
    407             raise NetSuiteTypeError('{} is not a searchable NetSuite type!'.format(type_name))
    408         search_cls_name = '{}Search'.format(type_name)
--> 409         search_cls = self.get_complex_type(search_cls_name)
    410         search_record = search_cls(**kwargs)
    411         return search_record

~/.local/share/virtualenvs/jira-to-netsuite-gav1FNZz/lib/python3.9/site-packages/netsuitesdk/internal/client.py in get_complex_type(self, type_name)
    138         #     namespace, type_name = type_name.split(':')
    139         # namespace_index = namespace[2:]
--> 140         return self._complex_types[type_name]
    141 
    142     def get_simple_type(self, type_name):

KeyError: 'supportCaseSearch'

Is there something I'm missing? Thanks!

[relwell]

Would also be nice to know whether this API supports creating support cases. Thanks!

[bazarnov]

@gustahrodrigues