IT4IT_Reference_Architecture-V0.1.archimate.bak

<?xml version="1.0" encoding="UTF-8"?>
<archimate:model xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:archimate="http://www.archimatetool.com/archimate" xmlns:canvas="http://www.archimatetool.com/archimate/canvas" name="SMAG V7" id="6a18db2b" version="3.1.1">
  <folder name="Business" id="7b608ab1" type="business">
    <element xsi:type="archimate:BusinessActor" id="75d26025" name="Service Provider">
      <documentation>Party 2 in Contract
</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="7430b38a" name="Service Consumer">
      <documentation>Party 1 in Contract
</documentation>
    </element>
    <element xsi:type="archimate:BusinessRole" id="c633df8a" name="Requester"/>
    <element xsi:type="archimate:BusinessRole" id="96d14f95" name="Fulfiller"/>
    <element xsi:type="archimate:Contract" id="d9b126b8" name="Service Agreement"/>
    <element xsi:type="archimate:BusinessInterface" id="1dca85ea" name="Service Desk"/>
    <element xsi:type="archimate:BusinessService" id="cb617a48" name="IMaaS">
      <documentation>Incident Management as a Service</documentation>
    </element>
    <element xsi:type="archimate:BusinessEvent" id="7e1dcbf0" name="Submit Request"/>
    <element xsi:type="archimate:BusinessProcess" id="bc02e1bf" name="Requested "/>
    <element xsi:type="archimate:BusinessProcess" id="60262786" name="Facknowledged "/>
    <element xsi:type="archimate:BusinessProcess" id="0ecbcd32" name="Opened "/>
    <element xsi:type="archimate:BusinessProcess" id="7e548be9" name="Assigned "/>
    <element xsi:type="archimate:BusinessProcess" id="5b059180" name="GAcknowledged "/>
    <element xsi:type="archimate:BusinessProcess" id="71b44618" name="Pending "/>
    <element xsi:type="archimate:BusinessProcess" id="c4f17f85" name="Resolved "/>
    <element xsi:type="archimate:BusinessProcess" id="531870e0" name="Worked "/>
    <element xsi:type="archimate:BusinessProcess" id="ca629ab4" name="Canceled "/>
    <element xsi:type="archimate:BusinessProcess" id="1fb660b3" name="Closed "/>
    <element xsi:type="archimate:BusinessActor" id="6db30003" name="Requester"/>
    <element xsi:type="archimate:BusinessObject" id="408c9cc2" name="Smart Agreement Template">
      <documentation>The Logical Model for the Smart Agreement between two parties
This will be the base (class) for the SmAg between the contracting parties
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="d9f878bd" name="Implement Agreement"/>
    <element xsi:type="archimate:BusinessProcess" id="9f8e9022" name="Operate Agreement"/>
    <element xsi:type="archimate:BusinessProcess" id="c6434aa4" name="Update Agreement"/>
    <element xsi:type="archimate:BusinessProcess" id="25e71bf9" name="Terminate Agreement"/>
    <element xsi:type="archimate:BusinessProcess" id="e9e88d47" name="Retire Agreement"/>
    <element xsi:type="archimate:BusinessActor" id="1dae7697" name="3rd Party">
      <documentation>Implementer</documentation>
    </element>
    <element xsi:type="archimate:BusinessEvent" id="ae20d337" name="Demand for new SmartAgreement"/>
    <element xsi:type="archimate:BusinessProcess" id="e99414cd" name="Define SmartAgreement Draft">
      <documentation>Requirements Documentation</documentation>
    </element>
    <element xsi:type="archimate:BusinessService" id="d70dd147" name="SmartAgreement Templates"/>
    <element xsi:type="archimate:BusinessEvent" id="8ab7086b" name="Issue RFP"/>
    <element xsi:type="archimate:BusinessProcess" id="8ebdc79a" name="Evaluate Proposals"/>
    <element xsi:type="archimate:BusinessEvent" id="fbbacaec" name="Award Proposal"/>
    <element xsi:type="archimate:BusinessObject" id="bfeb7a68" name="Request for Proposal"/>
    <element xsi:type="archimate:BusinessFunction" id="e09b940b" name="Design SmartAgreement Offering"/>
    <element xsi:type="archimate:BusinessObject" id="c4c07ae3" name="Proposal"/>
    <element xsi:type="archimate:BusinessCollaboration" id="e75d2fbb" name="Negotiate terms and conditions"/>
    <element xsi:type="archimate:BusinessFunction" id="713fcea4" name="Procurement"/>
    <element xsi:type="archimate:BusinessInteraction" id="8788c92a" name="Solicitation"/>
    <element xsi:type="archimate:BusinessEvent" id="ff0d153e" name="Selection"/>
    <element xsi:type="archimate:BusinessProcess" id="caf068a1" name="Budgetting">
      <documentation>Budgeting enables an organization to plan future IT expenditures, reducing the risk of over-spending and ensuring the revenues are available to cover the predicted spend. Additionally, budgeting allows an organization to compare actual costs with previously predicted costs in order to improve the reliability of budgeting predictions.

Cost types, codes
capital/revenue
fixed &amp; variable

</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="8ae95a75" name="Charging">
      <documentation>Charging provides the ability to assign costs of an IT Service proportionally and fairly to the users of that service. It may be used as a first step towards an IT organization operating as an autonomous business. It may also be used to encourage users to move in a strategically important direction - for example by subsidizing newer systems and imposing additional charges for the use of legacy systems. Transparency of charging will encourage users to avoid expensive activities where slightly more inconvenient but far cheaper alternatives are available. For example, a user might browse a dump on screen rather than printing it off.

Charging is arguably the most complex of the three sub-processes, requiring a large investment of resources and a high degree of care to avoid anomalies, where an individual department may benefit from behavior which is detrimental to the company as a whole. Charging policy needs to be simultaneously simple, fair and realistic.

Charging need not necessarily mean money changing hands (full charging). It may take the form of information passed to management on the cost of provision of IT services (no charging), or may detail what would be charged if full charging were in place without transactions actually being applied to the financial ledgers (notional charging). Notional charging may also be used as a way of piloting full charging.

Cost, Cost plus, market rate, notional


</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="89239ca6" name="Accounting">
      <documentation>IT accounting is concerned with the amount of money spent in providing IT services. It allows an organization to perform various financial analyses to gauge the efficiency of the IT service provision and determine areas where cost savings can be made. It will also provide financial transparency to aid management in the decision making process.

direct/indirect
unabsorable overheads
TCO ROI
</documentation>
    </element>
    <element xsi:type="archimate:BusinessObject" id="a329fc5a" name="Service"/>
    <element xsi:type="archimate:BusinessObject" id="2006ac2a" name="Supplier"/>
    <element xsi:type="archimate:BusinessObject" id="2fbfd0a8" name="Clearance"/>
    <element xsi:type="archimate:BusinessObject" id="cb999f8f" name="Duration"/>
    <element xsi:type="archimate:BusinessObject" id="8ef3ae4e" name="Interfaces"/>
    <element xsi:type="archimate:BusinessObject" id="6c1f245d" name="Communication"/>
    <element xsi:type="archimate:BusinessObject" id="140eefd6" name="Service Times"/>
    <element xsi:type="archimate:BusinessObject" id="5b3b6eeb" name="Support Types"/>
    <element xsi:type="archimate:BusinessObject" id="2eab7f76" name="Support Levels"/>
    <element xsi:type="archimate:BusinessActor" id="872666bd" name="CFO"/>
    <element xsi:type="archimate:BusinessActor" id="98b01666" name="Fulfiller"/>
    <element xsi:type="archimate:BusinessObject" id="9d410e42" name="Bill of IT"/>
    <element xsi:type="archimate:BusinessObject" id="61df495a" name="General Ledger"/>
    <element xsi:type="archimate:BusinessObject" id="33378635" name="IT Service Invoice"/>
    <element xsi:type="archimate:BusinessObject" id="6e424f1c" name="Cost Data for Service Provisioning  ">
      <documentation>The cost for providing a service, calculated by Financial Management as a basis for calculating the price a customer is expected to pay for a service.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="19e1fdfd" name="Service Portfolio Review  ">
      <documentation>Process Objective: To assess the Service Portfolio at regular intervals in order to ensure the service provider offers economically viable services which are aligned with the Service Strategy. This process also keeps the Service Portfolio up to date.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessObject" id="9404db4b" name="Invoice  ">
      <documentation>The invoice for the delivery of a service or product.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="836ff324" name="Financial Management Support">
      <documentation>Process Objective: To define the necessary structures for the management of financial planning data and costs, as well as for the allocation of costs to services.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessObject" id="fcbad65f" name="IT Budget  ">
      <documentation>The IT Budget is an annual financial plan that provides a forecast of expected expenditures and allocates financial resources to the various service management processes and organizational units within the IT organization.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="2df4d800" name="Financial Planning  ">
      <documentation>Process Objective: To determine the required financial resources over the next planning period (&quot;IT Budget&quot;), and to allocate those resources for optimum benefits.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessObject" id="27669129" name="Service Model  ">
      <documentation>A Service Model is a high-level description of a service and the components required to deliver that service. The main purpose of Service Models is to facilitate an understanding of what service components, assets and other resources are necessary to create the service, including their interactions. Service Models are a valuable tool for understanding the impact of proposed new or changed services on other services at an early stage. (Note: New output in ITIL 2011.)
</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="1b2201ac" name="IT Steering Group (ISG)  ">
      <documentation>The IT Steering Group (ISG) sets the direction and strategy for IT Services. It includes members of senior management from business and IT. The IT Steering Group reviews the business and IT strategies in order to make sure that they are aligned. It also sets priorities of service development programs/ projects.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessObject" id="844d3c5c" name="Financial Data Categories  ">
      <documentation>Various categories are used to structure financial data, as a means to gain insight into the underlying costs of service provisioning and service profitability.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="2411066d" name="Service Owner"/>
    <element xsi:type="archimate:BusinessObject" id="5fa46d99" name="Financial Analysis  ">
      <documentation>The Financial Analysis is an important input to the Portfolio Management process. It contains information on the costs for providing services and provides insight into the profitability of services and customers (see also: ITIL Checklist Financial Analysis).
</documentation>
    </element>
    <element xsi:type="archimate:BusinessObject" id="43327432" name="Service Portfolio Review Report  ">
      <documentation>A document containing the results and findings from a Service Portfolio Review. This report is an important input to the strategic service assessment.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="7ef131c5" name="Charging">
      <documentation>is the activity whereby payment is required for services delivered. Charging requires that accounting procedures and systems exist and are set up. It makes a difference whether the organization is an internal service provider, or if it serves external customer as its main business. In the case where an IT organization is an internal service provider (according to ITIL, these are Type I and Type II organizations), it is not necessary to bill for services. Sometimes such IT organizations only allocate costs. If an IT organization sells its services to external customers (Type III organization) they will, certainly, issue bills for their services and generate income which funds that organization.

Charging for services by an organization with external customers is the only way to get funding for the organization, cover costs and generate revenue. But, in the case of an internal service provider it can be seen as bureaucratic procedure, which is true. On the other side, I found that internal charging has several advantages:

It justifies IT resources needed (increased transparency),
users throughout organization use only resources they really need (optimization of usage),
business can plan their cost of operation (which is, further on, included in price charged to their customers), and
IT has better control of its business.</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="826eb4ba" name="Design Agreement"/>
    <element xsi:type="archimate:BusinessFunction" id="cb7c283c" name="Budget Allocation  ">
      <documentation>A budget allocated by the Financial Manager to implement a Change. Budget Allocations are issued in response to Budget Requests originating from any Service Management process in conjunction with Requests for Change.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessService" id="cd9c5819" name="Bilateral netting">
      <documentation>an arrangement whereby two parties net their bilateral obligations
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="68b5fe19" name="Service Invoicing  ">
      <documentation>Process Objective: To issue invoices for the provision of services and transmission of the invoice to the customer.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessObject" id="597461b6" name="Budget Request  ">
      <documentation>A request for a budget, typically issued from any of the Service Management processes at the same time when compiling a Request for Change. An approved Budget Request means that the required financial resources for implementing a Change are approved by Financial Management.

</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="f0ed961f" name="Financial Analysis and Reporting  ">
      <documentation>Process Objective: To analyze the structure of service provisioning cost and the profitability of services. The resulting financial analysis allows Service Portfolio Management to make informed decisions when deciding about changes to the Service Portfolio.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="662f83b8" name="Approve new or changed Services  ">
      <documentation>Process Objective: To submit a formal Change Proposal to Change Management, and to initiate the design stage for the new or changed service if the Change Proposal is authorized.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="4685baaa" name="Service Portfolio Manager">
      <documentation>The Service Portfolio Manager decides on a strategy to serve customers in cooperation with the IT Steering Group, and develops the service provider's offerings and capabilities.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessObject" id="f6856e7c" name="Service Portfolio  ">
      <documentation>The Service Portfolio represents a complete list of the services managed by a service provider; some of these services are visible to the customers, while others are not. It contains present contractual commitments, new service development, and ongoing service improvement plans initiated by Continual Service Improvement. It also includes third-party services which are an integral part of service offerings to customers. The Service Portfolio is divided into three phases: Service Pipeline, Service Catalogue, and Retired Services (see also: ITIL Checklist Service Portfolio).
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="e05d2a7f" name="Define and Analyze new or changed Services  ">
      <documentation>Process Objective: To define the desired outcomes of a proposed new or changed service, analyze the impacts on existing services in the Service Portfolio, and determine the assets required to offer the service.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessFunction" id="486578b3" name="Clearing"/>
    <element xsi:type="archimate:BusinessObject" id="bbd4d740" name="Service Charter  ">
      <documentation>The Service Charter is a high-level description of a new or substantially changed service and the approach to build that service. In particular, the Service Charter outlines the deliverables to be created during the service implementation project, the required resources, and an initial project schedule. Service Charters are passed to Service Design to initiate the detailed design of the new or changed service. (Note: New output in ITIL 2011.)
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="9578befa" name="Clearing">
      <documentation>transmitting, reconciling and, in some cases, confirming transfer orders prior to settlement, potentially including the netting of orders and the establishment of final positions for settlement. Sometimes this term is also used (imprecisely) to cover settlement. For the clearing of futures and options, this term also refers to the daily balancing of profits and losses and the daily calculation of collateral requirements. </documentation>
    </element>
    <element xsi:type="archimate:BusinessObject" id="c5f889f7" name="Change Proposal  ">
      <documentation>A Change Proposal describes a proposed major Change, like the introduction of a new service or a substantial change to an existing service. The purpose of Change Proposals is to communicate a proposed major Change and assess its risk, impact and feasibility before design activities begin. Change Proposals are typically created in Service Portfolio Management.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="b4d08a7e" name="Access Manager">
      <documentation>The Access Manager grants authorized users the right to use a service, while preventing access to non-authorized users., The Access Manager essentially executes policies defined in Information Security Management.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="a15894e7" name="Risk Manager">
      <documentation>The Risk Manager is responsible for identifying, assessing and controlling risks., This includes analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="d9eee3a2" name="Service Catalogue Manager">
      <documentation>The Service Catalogue Manager is responsible for maintaining the Service Catalogue, ensuring that all information within the Service Catalogue is accurate and up-to-date.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="5dc3aa4c" name="1st Level Support">
      <documentation>The responsibility of 1st Level Support is to register and classify received Incidents and to undertake an immediate effort in order to restore a failed IT service as quickly as possible., If no ad-hoc solution can be achieved, 1st Level Support will transfer the Incident to expert technical support groups (2nd Level Support)., 1st Level Support also processes Service Requests and keeps users informed about their Incidents' status at agreed intervals.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="530c65f7" name="Incident Manager">
      <documentation>The Incident Manager is responsible for the effective implementation of the Incident Management process and carries out the corresponding reporting., He represents the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="8ec4fb68" name="Knowledge Manager">
      <documentation>The Knowledge Manager ensures that the IT organization is able to gather, analyze, store and share knowledge and information., His primary goal is to improve efficiency by reducing the need to rediscover knowledge.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="e153c2fc" name="3rd Level Support">
      <documentation>3rd Level Support is typically located at hardware or software manufacturers (third-party suppliers)., Its services are requested by 2nd Level Support if required for solving an Incident., The aim is to restore a failed IT Service as quickly as possible.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="6017bf04" name="IT Steering Group (ISG)">
      <documentation>The IT Steering Group (ISG) sets the direction and strategy for IT Services. It includes members of senior management from business and IT., The ISG reviews the business and IT strategies in order to make sure that they are aligned., It also sets priorities of service development programs/ projects.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="cb0388d4" name="Capacity Manager">
      <documentation>The Capacity Manager is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner., He considers all resources required to deliver the service, and plans for short, medium and long term business requirements.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="1ed4c65d" name="Configuration Manager">
      <documentation>The Configuration Manager is responsible for maintaining information about Configuration Items required to deliver IT services., To this end he maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations., Emergency Change Advisory Board (ECAB), A sub-set of the Change Advisory Board who makes decisions about high impact Emergency Changes., Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="b61c86b2" name="Release Manager">
      <documentation>The Release Manager is responsible for planning and controlling the movement of Releases to test and live environments.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="766c86a5" name="Major Incident Team">
      <documentation>A dynamically established team of IT managers and technical experts, usually under the leadership of the Incident Manager, formulated to concentrate on the resolution of a Major Incident.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="cc8556e2" name="Information Security Manager">
      <documentation>The Information Security Manager is responsible for ensuring the confidentiality, integrity and availability of an organization’s assets, information, data and IT services., He is usually involved in an organizational approach to Security Management which has a wider scope than the IT service provider, and includes handling of paper, building access, phone calls etc., for the entire organization.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="fac3ea99" name="Service Owner">
      <documentation>The Service Owner is responsible for delivering a particular service within the agreed service levels., Typically, he acts as the counterpart of the Service Level Manager when negotiating Operational Level Agreements (OLAs)., Often, the Service Owner will lead a team of technical specialists or an internal support unit.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="da1f1230" name="Problem Manager">
      <documentation>The Problem Manager is responsible for managing the lifecycle of all Problems., His primary objectives are to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented., To this purpose he maintains information about Known Errors and Workarounds.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="673573d0" name="IT Operations Manager">
      <documentation>An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities., For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="7437c0c2" name="Service User">
      <documentation>A person who uses one or several IT services on a day-to-day basis. Service Users are distinct from Customers, as some Customers do not use IT services directly., </documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="b948138c" name="Project Manager">
      <documentation>The Project Manager is responsible for planning and coordinating the resources to deploy a major Release within the predicted cost, time and quality estimates., The Release Manager is responsible for planning and controlling the movement of Releases to test and live environments.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="3b3ddeb2" name="Process Architect">
      <documentation>The Process Architect is responsible for maintaining the Process Architecture (part of the Enterprise Architecture), coordinating all changes to processes and making sure that all processes cooperate in a seamless way., This role often also supports all parties involved in managing and improving processes, in particular the Process Owners. Some organizations combine this role with the Enterprise Architect role.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="0f635945" name="Application Developer">
      <documentation>The Application Developer is responsible for making available applications and systems which provide the required functionality for IT services., This includes the development and maintenance of custom applications as well as the customization of products from software vendors.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="d0f75ceb" name="Supplier Manager">
      <documentation>The Supplier Manager is responsible for ensuring that value for money is obtained from all suppliers., He makes sure that contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="6f74ed73" name="Technical Analyst">
      <documentation>The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure., There is typically one Technical Analyst or team of analysts for every key technology area., This role plays an important part in the technical aspects of designing, testing, operating and improving IT services., It is also responsible for developing the skills required to operate the IT infrastructure., ITIL roles and boards - Service Transition</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="13224895" name="Compliance Manager">
      <documentation>The Compliance Manager's responsibility is to ensure that standards and guidelines is followed, or that proper, consistent accounting or other practices are being employed., This includes to make sure that external legal requirements are fulfilled.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="65ff89e4" name="IT Service Continuity Manager">
      <documentation>The IT Service Continuity Manager is responsible for managing risks that could seriously impact IT services., He ensures that the IT service provider can provide minimum agreed service levels in cases of disaster, by reducing the risk to an acceptable level and planning for the recovery of IT services.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="05aa2d99" name="Customer">
      <documentation>Someone who buys IT services., The Customer of an IT service provider is the person or group who defines and agrees the service level targets.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="c7706792" name="Service Strategy Manager">
      <documentation>The Service Strategy Manager supports the IT Steering Group in producing and maintaining the service provider's strategy., This role is also responsible for communicating and implementing the service strategy., The Service Strategy Manager has been introduced as a new role in ITIL 2011.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="650606f9" name="CSI Manager">
      <documentation>The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service Management processes and IT services., He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.</documentation>
      <property key="SN_Role" value="[csi_manager]"/>
    </element>
    <element xsi:type="archimate:BusinessActor" id="0d52ee63" name="Demand Manager">
      <documentation>The role Demand Manager has been introduced in ITIL 2011 to perform the activities in the Demand Management process., The Demand Manager is responsible for understanding, anticipating and influencing customer demand for services., The Demand Manager works with capacity management to ensure that the service provider has sufficient capacity to meet the required demand.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="50b4f1fc" name="Process Owner">
      <documentation>A role responsible for ensuring that a process is fit for purpose., The Process Owner’s responsibilities include sponsorship, design, and continual improvement of the process and its metrics., In larger organizations there might be separate Process Owner and Process Manager roles, where the Process Manager has responsibility for the operational management of a process., ITIL roles outside the IT organization</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="fceed450" name="Service Portfolio Manager">
      <documentation>The Service Portfolio Manager decides on a strategy to serve customers in cooperation with the IT Steering Group, and develops the service provider's offerings and capabilities.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="3792f150" name="Service Level Manager">
      <documentation>The Service Level Manager is responsible for negotiating Service Level Agreements and ensuring that these are met., He makes sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets., The Service Level Manager also monitors and reports on service levels.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="1f269918" name="IT Operator">
      <documentation>IT Operators are the staff who perform the day-to-day operational activities., Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="e01f1539" name="Change Advisory Board (CAB)">
      <documentation>A group of people that advises the Change Manager in the assessment, prioritization and scheduling of Changes., This board is usually made up of representatives from all areas within the IT organization, the business, and third parties such as suppliers.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="44d5066e" name="Change Manager">
      <documentation>The Change Manager controls the lifecycle of all Changes., His primary objective is to enable beneficial Changes to be made, with minimum disruption to IT services., For important Changes, the Change Manager will refer the authorization of Changes to the Change Advisory Board (CAB).</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="b2ba5d2a" name="Test Manager">
      <documentation>The Test Manager ensures that deployed Releases and the resulting services meet customer expectations, and verifies that IT operations is able to support the new service., ITIL roles and boards - Service Operation</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="75fef400" name="Applications Analyst">
      <documentation>The Applications Analyst is an Application Management role which manages applications throughout their lifecycle., There is typically one Applications Analyst or team of analysts for every key application., This role plays an important part in the application-related aspects of designing, testing, operating and improving IT services., It is also responsible for developing the skills required to operate the applications required to deliver IT services.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="ad584f18" name="Service Design Manager">
      <documentation>The Service Design Manager is responsible for producing quality, secure and resilient designs for new or improved services., This includes producing and maintaining all design documentation.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="9d7597c5" name="Availability Manager">
      <documentation>The Availability Manager is responsible for defining, analyzing, planning, measuring and improving all aspects of the availability of IT services., He is responsible for ensuring that all IT infrastructure, processes, tools, roles etc. are appropriate for the agreed service level targets for availability.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="1fd9a8fa" name="Service Request Fulfilment Group">
      <documentation>Service Request Fulfilment Groups specialize on the fulfillment of certain types of Service Requests., Typically, 1st Level Support will process simpler requests, while others are forwarded to the specialized Fulfilment Groups., ITIL roles - Continual Service Improvement</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="85b9094d" name="Enterprise Architect">
      <documentation>The Enterprise Architect is responsible for maintaining the Enterprise Architecture (EA), a description of the essential components of a business, including their interrelationships., Bigger organizations may opt to introduce specialist EA roles like Business Architect, Application Architect, Information Architect, or Infrastructure Architect.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="841d9971" name="Business Relationship Manager">
      <documentation>The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services., The Business Relationship Manager works closely with the Service Level Manager., The Business Relationship Manager has been introduced as a new role in ITIL 2011.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="e1f46804" name="2nd Level Support">
      <documentation>2nd Level Support takes over Incidents which cannot be solved immediately with the means of 1st Level Support., If necessary, it will request external support, e.g. from software or hardware manufacturers., The aim is to restore a failed IT Service as quickly as possible.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="0e827a0e" name="Facilities Manager">
      <documentation>The Facilities Manager is responsible for managing the physical environment where the IT infrastructure is located., This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="74d2ddcd" name="Financial Manager">
      <documentation>The Financial Manager is responsible for managing an IT service provider's budgeting, accounting and charging requirements.</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="3f2ebf53" name="Showback"/>
    <element xsi:type="archimate:BusinessProcess" id="1879ba42" name="Chargeback"/>
    <element xsi:type="archimate:BusinessProcess" id="7209ac7f" name="Activity based costing"/>
    <element xsi:type="archimate:BusinessProcess" id="b2675f32" name="Performnce Based Charging"/>
    <element xsi:type="archimate:BusinessProcess" id="64675337" name="Cost Analysis">
      <documentation>Cost reports (standard, custom, ad hoc) are generated and the results are analyzed
Operational and business partner analytics performed on costing results
Compare actual output values with budgeted values</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="caddabc9" name="Cost Assignment">
      <documentation>Costing relationships are developed and required calculations performed Costing relationships are developed and required calculations performed
Design and development of IT cost models
Production of cost for products, services, applications and business partners.</documentation>
    </element>
    <element xsi:type="archimate:BusinessObject" id="cf29a9c2" name="Costing Model"/>
    <element xsi:type="archimate:BusinessObject" id="17b6b911" name="Allocation Model"/>
    <element xsi:type="archimate:BusinessProcess" id="6d929cd9" name="Data Collection ">
      <documentation>Financial and operational data is collected, loaded and data owners identified
Review and analysis of the data collection and maintenance process
Design and implementation of data integration
Identification and selection of operational data used for cost drivers. </documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="966b73d4" name="Manage Business">
      <documentation>Manage Business 
Analytics are translated into business decisions
Integration of actual cost results into the budgeting and forecasting processes
Review results with operations and business partners identifying improvement opportunities. </documentation>
    </element>
    <element xsi:type="archimate:BusinessFunction" id="f1d5788e" name="Planning"/>
    <element xsi:type="archimate:BusinessFunction" id="5aa5a6d6" name="Allocate IT Costs"/>
    <element xsi:type="archimate:BusinessFunction" id="2a8704f6" name="Calculate usage cost (invoice)"/>
    <element xsi:type="archimate:BusinessFunction" id="78435270" name="Variance Analysis"/>
    <element xsi:type="archimate:BusinessFunction" id="645a9cba" name="Forecacsting"/>
    <element xsi:type="archimate:BusinessProcess" id="ffb42cb0" name="IT Financial Management">
      <documentation>Financial Management
2.4.1 Process Overview
The Financial Management process provides the business and IT with the quantification (in financial terms) of the value of IT services, the value of the assets underlying the provisioning of those services, and the qualification of operational forecasting. It includes all function and processes responsible for managing an IT service provider's budgeting, accounting and charging policies and activities.
Key objectives of Financial Management are:
• Establishing and enforcing IT financial controls
• Ensuring compliance with legal, industry, and corporate standards and procedures
Assisting IT portfolio investment decisions by providing detailed business cases as well as financial input for decision support
• Effectively predicting and controlling IT budgets
• Providing the enterprise with operational visibility, insight, and superior decision-making.
The overriding goal of Financial Management is to provide cost effective stewardship of the IT assets and the financial resources used in providing IT services. Primarily this is to enable an organization to account fully for the financial resources consumed by the IT service provider and to attribute these costs to the services delivered to the organization’s customers.
This is accomplished by the categorization, collection and analysis of accounting, contract and pricing data including the following typical cost elements:
• Hardware and software license costs
• Annual maintenance fees for hardware and software
• Personnel resources used in the support or maintenance of a service
• Utilities, data centre or other facilities charges
• Taxes, capital or interest charges
• Compliance costs
• Transfer costs and internal charging by other business units/processes.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="b8c6dd55" name="Business Impact Analysis "/>
    <element xsi:type="archimate:BusinessProcess" id="59228ca8" name="Financial Demand Modelling "/>
    <element xsi:type="archimate:BusinessProcess" id="518b9f2e" name="Funding Models  Evaluation "/>
    <element xsi:type="archimate:BusinessProcess" id="56c32011" name="Service Provisioning Analysis and Optimization "/>
    <element xsi:type="archimate:BusinessProcess" id="f0d308e6" name="Service Valuation "/>
    <element xsi:type="archimate:BusinessProcess" id="e88711ae" name="Variable Cost Dynamics Analysis "/>
    <element xsi:type="archimate:BusinessProcess" id="3456f2e0" name="Business Process"/>
    <element xsi:type="archimate:BusinessProcess" id="95d9a583" name="Auditing"/>
    <element xsi:type="archimate:BusinessProcess" id="8892ccd3" name="Plan &amp; Control Budgets ">
      <documentation>Establish budgeting framework based on DoD standards. Align budgetary plants to DoD standards and the PPBE process.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="92ac7abd" name="Communicate to Stakeholders ">
      <documentation>Publish budget allocations to customer Business Financial Managers (BFMs) to initiate financial management budgeting process.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="cdf00315" name="Service Investment Authorized? ">
      <documentation>Determine whether requests for new Service Investments are approved or rejected. The Financial Management Approval Committee (a Government role which is TBD), will allocate financial and workforce resources to approved requests and communicate the authorization to stakeholders. Rejected requests are re-submitted for Service Valuation (Step 2.0).
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="a8167554" name="Portfolio Investment Analysis ">
      <documentation>Analyze the cost and benefits of the new service(s) under consideration based on impact to the NGEN program, infrastructure, and existing services. Develop business case to support the Service Portfolio Management process.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="1e1c35c2" name="Service Valuation ">
      <documentation>Quantify (in financial terms), the value of IT Services and the value of the assets underlying the provisioning of those services.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="f469f143" name="Initiation of Financial Analysis ">
      <documentation>Assist financial management with managing IT resources using inputs from Change, Demand, Service Portfolio and Supplier Management processes.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="da3b1de2" name="Business Process"/>
    <element xsi:type="archimate:BusinessProcess" id="a0305641" name="Auditing">
      <documentation>Examine financial data and the Financial Management process to determine level of conformance to NGEN standards and practices. This activity also identifies irregularities and improvement opportunities.</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="be0c8a04" name="Administer Charging ">
      <documentation>Recover cost of IT services by charging customers for services rendered. Deliver bills to customers for payment based on an established pricing model as defined in NGEN’s chargeback framework.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="4dd3f651" name="Service Accounting ">
      <documentation>Track and record all costs incurred in the NGEN program and attribute those costs to NGEN customers. Perform this activity continuously
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="7b56b4d5" name="Service Ordering/ Invoices ">
      <documentation>Initiate procurement by selecting the appropriate supplier(s) and placing the order. Attribute actual usage data to customers and apply the NGEN pricing model to support invoicing.
</documentation>
    </element>
    <element xsi:type="archimate:BusinessProcess" id="765eb22d" name="Budget Execution"/>
    <element xsi:type="archimate:BusinessActor" id="69de26fb" name="Financial Analyst"/>
    <element xsi:type="archimate:BusinessActor" id="81e07203" name="Billing Admin"/>
    <element xsi:type="archimate:BusinessActor" id="9c876846" name="Asset Manager"/>
    <element xsi:type="archimate:BusinessProcess" id="09b84769" name="Cost Planning"/>
    <element xsi:type="archimate:BusinessProcess" id="df1e6561" name="Determine / Revise mode of costing"/>
    <element xsi:type="archimate:BusinessProcess" id="480c5c90" name="Determine / Revise budget"/>
    <element xsi:type="archimate:BusinessProcess" id="36749963" name="Define / Revise Standard cost units and chargable items"/>
    <element xsi:type="archimate:BusinessProcess" id="e2abe3c0" name="Determine / Revise sources for resource usage"/>
    <element xsi:type="archimate:BusinessProcess" id="5550a40d" name="Determine / Revise charging policies, charging calculations, and pricing methodologies"/>
    <element xsi:type="archimate:BusinessProcess" id="81c15228" name="Analyze usage and cost reporting"/>
    <element xsi:type="archimate:BusinessProcess" id="b0ecd627" name="Calculate Total Cost of Ownership"/>
    <element xsi:type="archimate:BusinessProcess" id="935691a0" name="Calculate invoice and bill customer"/>
    <element xsi:type="archimate:BusinessProcess" id="92290fe3" name="Recieve Payment"/>
    <element xsi:type="archimate:BusinessProcess" id="f155ce14" name="Track financial assets"/>
    <element xsi:type="archimate:BusinessActor" id="aff33767" name="Business Unit"/>
    <element xsi:type="archimate:BusinessActor" id="8c9c5e6a" name="Employee"/>
    <element xsi:type="archimate:BusinessActor" id="7678e9cf" name="Manager"/>
    <element xsi:type="archimate:BusinessActor" id="8f74c7b3" name="Supervisor"/>
    <element xsi:type="archimate:BusinessActor" id="29d98cfa" name="User"/>
    <element xsi:type="archimate:BusinessActor" id="11ec4976" name="financial management administrator">
      <documentation>[financial_mgmt_admin]

Sets up and administers the entire cost model, which includes the general ledger and the items used in the allocation process, like rules, methods, metrics, and so on. Creates, modifies, and deletes allocation lines, fiscal periods, and reports.

</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="11fcbaff" name="financial management user ">
      <documentation>[financial_mgmt_user]

Views general ledger records and allocation records for reporting purposes.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="5b4b7e02" name="financial analyst ">
      <documentation>[financial_analyst]

Uses the workbench to allocate expenses. Modifies the cost model. Creates, edits, and deletes financial reports.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="db5be646" name="data mart administrator ">
      <documentation>[data_mart_admin]

Creates, modifies, and deletes records in the data mart. Creates dimension tables that can be used as a segment, so that financial management administrators and analysts can add the segments to the IT chart of accounts.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="5fd49dc4" name="Budget Owner">
      <documentation>Budget owners can view all items that budget keys are associated with, such as budget plans and forecasts.

Budget owners are users in the instance that you can associate with a budget plan. Create a budget owner record to give a user the budget_owner role, which grants access to budget plans and forecasts.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="b6774223" name="Budget Key Owner">
      <documentation>Budget key owners are also users in the instance that you can associated with a budget key, and thereby budget plans as well. Budget key ownership can be full or limited:

Full access allows the owner to access everything associated with the budget key, including budget plans and forecasts, targets, and budget key expenses.
Limited access allows the owner to see only the budget plans they own and the items in those plans.
Budget key owners also have the same level of access to the items associated with child budget keys.</documentation>
    </element>
    <element xsi:type="archimate:BusinessActor" id="2579f205" name="Budget Analyst"/>
    <element xsi:type="archimate:BusinessActor" id="f1cea098" name="budget Admin"/>
    <element xsi:type="archimate:BusinessActor" id="64186310" name="End User"/>
  </folder>
  <folder name="Application" id="cbb6025b" type="application">
    <element xsi:type="archimate:DataObject" id="5054a846" name="Stages">
      <documentation>{in_progress, canceled, paused, completed, breached}</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="f43a5a75" name="States">
      <documentation>{open, assigned, in_progress, resolved, closed}</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="cff50ff1" name="SMAG Contract"/>
    <element xsi:type="archimate:ApplicationComponent" id="124cd2f7" name="SMAG Snow App"/>
    <element xsi:type="archimate:ApplicationComponent" id="395f4fae" name="Web Frontend"/>
    <element xsi:type="archimate:ApplicationComponent" id="541a9e2b" name="API Frontend"/>
    <element xsi:type="archimate:ApplicationFunction" id="f4d2edfb" name="Budgeting"/>
    <element xsi:type="archimate:DataObject" id="b2d9e5d5" name="Usage Record"/>
    <element xsi:type="archimate:ApplicationFunction" id="94d77be2" name="Accounting"/>
    <element xsi:type="archimate:ApplicationFunction" id="ec94f979" name="Chargeback/Showback FC">
      <documentation>7.4.8 Chargeback/Showback Functional Component
Purpose
•  Provide chargeback or showback for internal and external services taking into account service Subscription and Usage information.
•  Break down chargeback or showback based on charge types such as CapEx/OpEx, direct/indirect, fixed/variable, and labor/non-labor, as well as by consumer or consumer groups.
•  Charge for IT services rendered based on the pricing model associated with the catalog item, this may also be implemented via showback (no actual billing or cross-charging), which helps the consumer become more IT cost-aware.
•  Trace chargeback or showback line items to individual cost drivers based on the cost model.
•  Consolidate IT service Subscription (right to use) and actual Usage as the usage may differ from the right to use.

The Chargeback/Showback functional component:
•  Shall provide the price of consuming/subscribing to a service.
•  Can take actual usage into consideration when calculating the price of consuming a service.
If an IT Financial Management component exists, the Chargeback/Showback functional component:
•  Can provide the necessary information in order for the IT Financial Management supporting function to produce invoices or bills for services rendered.</documentation>
      <property key="Purpose" value="Provide chargeback or showback for internal and external services taking into account service Subscription and Usage information. •  Break down chargeback or showback based on charge types such as CapEx/OpEx, direct/indirect, fixed/variable, and labor/non-labor, as well as by consumer or consumer groups. •  Charge for IT services rendered based on the pricing model associated with the catalog item, this may also be implemented via showback (no actual billing or cross-charging), which helps the consumer become more IT cost-aware. •  Trace chargeback or showback line items to individual cost drivers based on the cost model. •  Consolidate IT service Subscription (right to use) and actual Usage as the usage may differ from the right to use."/>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="824f83e3" name="ServiceNow"/>
    <element xsi:type="archimate:ApplicationComponent" id="cefcbf8e" name="Users Controler"/>
    <element xsi:type="archimate:ApplicationComponent" id="78ec8045" name="User Wallt"/>
    <element xsi:type="archimate:ApplicationComponent" id="d6ba30ec" name="Groups Controler"/>
    <element xsi:type="archimate:ApplicationComponent" id="cacbe3bd" name="Service Catalog"/>
    <element xsi:type="archimate:ApplicationInterface" id="131ac6bb" name="Website"/>
    <element xsi:type="archimate:ApplicationInterface" id="4c522f1a" name="API"/>
    <element xsi:type="archimate:ApplicationService" id="617e2a37" name="Webservice"/>
    <element xsi:type="archimate:ApplicationService" id="44a69c05" name="Web Frontend"/>
    <element xsi:type="archimate:DataObject" id="09c78617" name="Task Record">
      <property key="Purpose" value="foo"/>
    </element>
    <element xsi:type="archimate:DataObject" id="d7f9fe52" name="Wallet"/>
    <element xsi:type="archimate:DataObject" id="1729b388" name="Budget"/>
    <element xsi:type="archimate:DataObject" id="de1ffa53" name="Offer Record"/>
    <element xsi:type="archimate:DataObject" id="1c11a754" name="Fulfillment Request"/>
    <element xsi:type="archimate:DataObject" id="b735f926" name="Subscription"/>
    <element xsi:type="archimate:DataObject" id="edee5551" name="Data Object"/>
    <element xsi:type="archimate:ApplicationComponent" id="a3560c3b" name="Mist"/>
    <element xsi:type="archimate:ApplicationInterface" id="6ad71be9" name="Web3 API"/>
    <element xsi:type="archimate:ApplicationInterface" id="58889dce" name="RPC"/>
    <element xsi:type="archimate:DataObject" id="215d2e14" name="Invoice"/>
    <element xsi:type="archimate:DataObject" id="e715674f" name="Bill"/>
    <element xsi:type="archimate:DataObject" id="8e91bfb7" name="Chargeback Contract">
      <documentation>Details the financial obligations between the service consumer and provider(s). The Chargeback Contract typically defines the unit of measure (price) for a given service and is often tightly linked to Usage.
Key Attributes

The Chargeback Contract data object shall have the following key data attributes:
•  ChargebackContractID: Unique identifier for the Service Contract.
•  SubscriptionID: Link to the Subscription for which this Service Contract is instantiated (from Subscription).
Key Data Object Relationships

The Chargeback Contract data object shall maintain the following relationships:
•  Chargeback Contract to Subscription (n:1): This relationship provides the traceability between the service rendered (represented by the Subscription) and the expected charges for those services (described in the Chargeback Contract).</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="ae8414d6" name="Pricing">
      <documentation>•Shall provide the price of consuming/subscribing to a service</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="fa1d2739" name="Usage">
      <documentation>Can take actual usage into consideration when calculating the price of consuming a service.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="301749f7" name="Produce invoices"/>
    <element xsi:type="archimate:ApplicationComponent" id="cc03ada9" name="Produce bills"/>
    <element xsi:type="archimate:ApplicationFunction" id="fb5c1198" name="Check Balance"/>
    <element xsi:type="archimate:ApplicationFunction" id="5ddd05ce" name="Fund Wallet"/>
    <element xsi:type="archimate:ApplicationFunction" id="2e9b00db" name="Update Balance"/>
    <element xsi:type="archimate:ApplicationFunction" id="01cf09cd" name="Calculate Task Deposit"/>
    <element xsi:type="archimate:ApplicationFunction" id="62831510" name="Calculate Task Invoice"/>
    <element xsi:type="archimate:ApplicationFunction" id="738b4602" name="Settle Task"/>
    <element xsi:type="archimate:ApplicationFunction" id="9e25ae3e" name="Calculate Invoice"/>
    <element xsi:type="archimate:ApplicationFunction" id="6dd1482b" name="Calculate Bill"/>
    <element xsi:type="archimate:DataObject" id="d46341d1" name="Terms and Conditions"/>
    <element xsi:type="archimate:ApplicationComponent" id="9d4a7175" name="RTGS system">
      <documentation>A system where ensuing monetary obligations are settled</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="582f21cc" name="Accounting Rules"/>
    <element xsi:type="archimate:DataObject" id="9f685f15" name="Service Definition"/>
    <element xsi:type="archimate:ApplicationComponent" id="88abd8d8" name="Clearing system">
      <documentation> a set of rules and procedures whereby financial institutions present and exchange data and/or documents relating to transfers of funds or securities to other fi nancial institutions at a single location (e.g. a clearing house). These procedures often include a mechanism for calculating participants’ mutual positions, potentially on a net basis, with a view to facilitating the settlement of their obligations in a settlement system.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="135c224c" name="Deferred net settlement system">
      <documentation>a system which settles on a net basis at the end of a predefi ned
settlement cycle (typically at the end of – but sometimes during – the business day).</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="ed1108ee" name="Users"/>
    <element xsi:type="archimate:DataObject" id="019a1ec5" name="Service Level Definition"/>
    <element xsi:type="archimate:DataObject" id="4035a755" name="Conflict Resolution Rules"/>
    <element xsi:type="archimate:ApplicationComponent" id="05b27ce8" name="Ancillary system">
      <documentation>a system in which payments or securities are exchanged and/or cleared. Meanwhile,
the ensuing monetary obligations are settled in another system, typically an RTGS system</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="49af0e79" name="Bilateral net settlement system">
      <documentation>a settlement system in which every individual bilateral
combination of participants settles its net settlement position on a bilateral basis.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="bdeccf8c" name="Indirect Cost Allocation Table  ">
      <documentation>A table used to allocate indirect costs that are shared among multiple services, defining the rules how those costs are spread among the services.
</documentation>
    </element>
    <element xsi:type="archimate:ApplicationFunction" id="07ae79b9" name="Get Price"/>
    <element xsi:type="archimate:ApplicationFunction" id="f11ff7da" name="Calculate Estimate"/>
    <element xsi:type="archimate:ApplicationComponent" id="35d517ed" name="Budeting"/>
    <element xsi:type="archimate:ApplicationComponent" id="31f8173d" name="Accounting"/>
    <element xsi:type="archimate:ApplicationComponent" id="5c4130f0" name="Charging"/>
    <element xsi:type="archimate:ApplicationInteraction" id="6457f10b" name="Submit service request"/>
    <element xsi:type="archimate:DataObject" id="6b214708" name="Offer"/>
    <element xsi:type="archimate:DataObject" id="00434e51" name="Service Objectivs"/>
    <element xsi:type="archimate:DataObject" id="2b40a4a3" name="IT Service Continuity Plan">
      <documentation>is input for</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="eb57e440" name="Cost of Non-Availability">
      <documentation>is input for</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="a4954124" name="Charging Models">
      <documentation>is input for</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="bd4fa161" name="Strategic requirements for new services">
      <documentation>is input for</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="009b5453" name="Availability Plan">
      <documentation>is input for</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="dbceed9d" name="Business impact analysis">
      <documentation>has as output</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="2b6ae0cf" name="Capacity Plan">
      <documentation>is input for</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="4c5b6aef" name="Configuration Item">
      <documentation>is input for</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="bfc71618" name="Value proposition">
      <documentation>has as output</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="29ce3ad0" name="Service Provisioning Cost Assessment">
      <documentation>has as output</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="9fd3311e" name="Charging Models">
      <documentation>has as output</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="289a41b1" name="Policies">
      <documentation>is input for</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="c48f720e" name="Cost Data">
      <documentation>has as output</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="4cfe47bc" name="Reports on investment">
      <documentation>is input for</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="73113041" name="CMDB">
      <documentation>is input for</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="c9256c8f" name="Supplier Contract">
      <documentation>is input for</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="1f50c6ca" name="Actual Patterns">
      <documentation>is input for</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="ec2ac6e2" name="Core Service">
      <documentation>is input for</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="b8c4974b" name="Service investment analysis">
      <documentation>has as output</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="3c9960d2" name="Provisioning Value">
      <documentation>has as output</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="ca83c9d7" name="SLA">
      <documentation>is input for</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="aedf8973" name="Financial information">
      <documentation>has as output</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="8e7a7dfd" name="IT Budget">
      <documentation>has as output</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="a22c9d73" name="State Enum">
      <documentation>{open, assigned, in_progress, resolved, closed}</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="5520fb6f" name="Stages (copy)">
      <documentation>{in_progress, canceled, paused, completed, breached}</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="48f5ef2e" name="Enterprise Architecture Component"/>
    <element xsi:type="archimate:DataObject" id="774b264f" name="Service Architecture"/>
    <element xsi:type="archimate:ApplicationComponent" id="69d8ac53" name="Policy Component"/>
    <element xsi:type="archimate:DataObject" id="d7389082" name="Policy"/>
    <element xsi:type="archimate:ApplicationComponent" id="3de0d198" name="Portfolio Demand Component"/>
    <element xsi:type="archimate:DataObject" id="b62c4a15" name="Portfolio Backlog Item"/>
    <element xsi:type="archimate:ApplicationComponent" id="67073bff" name="Service Portfolio Component"/>
    <element xsi:type="archimate:DataObject" id="d5cebb36" name="Conceptual Service"/>
    <element xsi:type="archimate:DataObject" id="8ec6c4fe" name="Conceptual Service Blueprint"/>
    <element xsi:type="archimate:ApplicationComponent" id="ef45dc57" name="Proposal Component"/>
    <element xsi:type="archimate:DataObject" id="8d0b110d" name="Scope Agreement"/>
    <element xsi:type="archimate:ApplicationComponent" id="536e1f4c" name="Requirement Component"/>
    <element xsi:type="archimate:DataObject" id="3b6e16bd" name="Requirement"/>
    <element xsi:type="archimate:ApplicationComponent" id="b628317f" name="Project Component"/>
    <element xsi:type="archimate:DataObject" id="a1a68f70" name="IT Initiative"/>
    <element xsi:type="archimate:ApplicationComponent" id="094764ca" name="Service Design Component"/>
    <element xsi:type="archimate:DataObject" id="f0ade417" name="Logical Service Blueprint"/>
    <element xsi:type="archimate:DataObject" id="3df53fec" name="Conceptual Service Blueprint (copy)"/>
    <element xsi:type="archimate:ApplicationComponent" id="db2a76f8" name="Source Control Component"/>
    <element xsi:type="archimate:DataObject" id="04325b5e" name="Source"/>
    <element xsi:type="archimate:ApplicationComponent" id="fecea935" name="Defect Component"/>
    <element xsi:type="archimate:DataObject" id="584b481e" name="Defect"/>
    <element xsi:type="archimate:ApplicationComponent" id="29cbfa7d" name="Test Component"/>
    <element xsi:type="archimate:DataObject" id="f0a1ff47" name="Test Case"/>
    <element xsi:type="archimate:ApplicationComponent" id="e47a834f" name="Build Package Component"/>
    <element xsi:type="archimate:DataObject" id="36ba6435" name="Build Package"/>
    <element xsi:type="archimate:ApplicationComponent" id="8486c686" name="Release Composition Component"/>
    <element xsi:type="archimate:DataObject" id="7a5d912f" name="Service Release"/>
    <element xsi:type="archimate:DataObject" id="00ad60f6" name="Service Release Blueprint"/>
    <element xsi:type="archimate:ApplicationComponent" id="6bee1d97" name="Build Component"/>
    <element xsi:type="archimate:DataObject" id="b48ff17c" name="Build"/>
    <element xsi:type="archimate:ApplicationComponent" id="805af5a7" name="Catalog Component"/>
    <element xsi:type="archimate:DataObject" id="50e7b1b3" name="Service Catalog Entry"/>
    <element xsi:type="archimate:DataObject" id="268a8d02" name="Conceptual Service (copy) (copy)"/>
    <element xsi:type="archimate:DataObject" id="66692bd5" name="Conceptual Service Blueprint (copy) (copy)"/>
    <element xsi:type="archimate:ApplicationComponent" id="abecccdc" name="Offer Management Component"/>
    <element xsi:type="archimate:DataObject" id="9dc6687a" name="Offer"/>
    <element xsi:type="archimate:ApplicationComponent" id="c22960df" name="Offer Consumption Component"/>
    <element xsi:type="archimate:DataObject" id="6ea49a80" name="Shopping Cart"/>
    <element xsi:type="archimate:ApplicationComponent" id="841a3f9a" name="Fulfillment Execution Component"/>
    <element xsi:type="archimate:DataObject" id="6f3744ec" name="Conceptual Service (copy) (copy)"/>
    <element xsi:type="archimate:DataObject" id="4cc09c58" name="Demand Service Model"/>
    <element xsi:type="archimate:ApplicationComponent" id="cf7f98aa" name="Proposal Component (copy) (copy)"/>
    <element xsi:type="archimate:DataObject" id="d8b2e420" name="Request"/>
    <element xsi:type="archimate:ApplicationComponent" id="1673d18b" name="Usage Component"/>
    <element xsi:type="archimate:DataObject" id="66060a84" name="Usage Record"/>
    <element xsi:type="archimate:DataObject" id="0ae1946f" name="Conceptual Service (copy) (copy) (copy)"/>
    <element xsi:type="archimate:DataObject" id="a1b84356" name="Conceptual Service Blueprint (copy) (copy) (copy)"/>
    <element xsi:type="archimate:ApplicationComponent" id="2415d3e9" name="Chargeback/Showback Component"/>
    <element xsi:type="archimate:DataObject" id="866ccd80" name="Chargeback Contract"/>
    <element xsi:type="archimate:ApplicationComponent" id="76f3865c" name="Problem Component"/>
    <element xsi:type="archimate:DataObject" id="ce789cdc" name="Problem / Known Error"/>
    <element xsi:type="archimate:ApplicationComponent" id="d059a127" name="Diagnostics &amp; Remediation Component"/>
    <element xsi:type="archimate:DataObject" id="85cf0376" name="Run Book"/>
    <element xsi:type="archimate:ApplicationComponent" id="dc8d2819" name="Change Control Component"/>
    <element xsi:type="archimate:DataObject" id="0a6a0b90" name="Conceptual Service (copy) (copy)"/>
    <element xsi:type="archimate:DataObject" id="d3821e5e" name="Conceptual Service Blueprint (copy) (copy)"/>
    <element xsi:type="archimate:ApplicationComponent" id="ad22e314" name="Service Level Component"/>
    <element xsi:type="archimate:DataObject" id="336d6aeb" name="Service Contract"/>
    <element xsi:type="archimate:ApplicationComponent" id="8346990c" name="Enterprise Architecture Component (copy) (copy)"/>
    <element xsi:type="archimate:DataObject" id="3c9b4b57" name="Service Architecture (copy) (copy)"/>
    <element xsi:type="archimate:ApplicationComponent" id="8ee07bd0" name="Incident Component"/>
    <element xsi:type="archimate:DataObject" id="713fd26d" name="Incident"/>
    <element xsi:type="archimate:ApplicationComponent" id="e65b3302" name="Service Monitoring Component"/>
    <element xsi:type="archimate:DataObject" id="1eb426ff" name="Service Monitor"/>
    <element xsi:type="archimate:ApplicationComponent" id="296fe9d8" name="Configuration Management Component"/>
    <element xsi:type="archimate:DataObject" id="f4ef71df" name="Actual Service CIs"/>
    <element xsi:type="archimate:DataObject" id="6dc280a9" name="Conceptual Service Blueprint (copy) (copy)"/>
    <element xsi:type="archimate:ApplicationComponent" id="036937f2" name="Event Component"/>
    <element xsi:type="archimate:DataObject" id="6620abeb" name="Event"/>
    <element xsi:type="archimate:DataObject" id="afec3d5b" name="Fulfillment Request"/>
    <element xsi:type="archimate:DataObject" id="ff08f776" name="RFC"/>
    <element xsi:type="archimate:DataObject" id="13c942ac" name="Subscription"/>
    <element xsi:type="archimate:DataObject" id="94b3d383" name="User"/>
    <element xsi:type="archimate:DataObject" id="f3f6afdc" name="Group"/>
    <element xsi:type="archimate:DataObject" id="e3ffda44" name="User (copy)"/>
    <element xsi:type="archimate:ApplicationComponent" id="18a3770b" name="Roles module"/>
    <element xsi:type="archimate:DataObject" id="94980924" name="Roles"/>
    <element xsi:type="archimate:ApplicationInterface" id="16225a24" name="Users View"/>
    <element xsi:type="archimate:ApplicationInterface" id="fa3a957c" name="Groups View"/>
    <element xsi:type="archimate:ApplicationComponent" id="d8347408" name="Departments Controler"/>
    <element xsi:type="archimate:DataObject" id="69e7077c" name="Department"/>
    <element xsi:type="archimate:ApplicationInterface" id="39e734f7" name="Departments View"/>
    <element xsi:type="archimate:ApplicationComponent" id="844f859d" name="Wallet view"/>
    <element xsi:type="archimate:ApplicationComponent" id="13c433b9" name="SMAG SN App"/>
    <element xsi:type="archimate:DataObject" id="0565c1b3" name="Wallet"/>
    <element xsi:type="archimate:ApplicationInterface" id="1faa96f6" name="View Wallet Balance"/>
    <element xsi:type="archimate:ApplicationService" id="3a4c19d5" name="Fund Wallet Balance"/>
    <element xsi:type="archimate:ApplicationInteraction" id="1a956123" name="Fund User Wallet"/>
    <element xsi:type="archimate:ApplicationFunction" id="112e6f81" name="Mange User Wallet"/>
    <element xsi:type="archimate:ApplicationFunction" id="7c0f0879" name="Pay Deposit for request"/>
    <element xsi:type="archimate:ApplicationFunction" id="6a32a270" name="Pay for Request"/>
    <element xsi:type="archimate:ApplicationService" id="5fd67cef" name="Calculate Depoist"/>
    <element xsi:type="archimate:ApplicationService" id="20223a7d" name="Pay Invoice"/>
    <element xsi:type="archimate:ApplicationService" id="02b8e817" name="Pay Deposit"/>
    <element xsi:type="archimate:ApplicationService" id="3a15c1ff" name="Calculate Invoice"/>
    <element xsi:type="archimate:ApplicationComponent" id="16591c95" name="IT Finance ">
      <documentation>http://wiki.servicenow.com/index.php?title=IT_Finance#gsc.tab=0
ServiceNow Financial Management applications</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="69e3c2aa" name="General ledger">
      <documentation>List of IT organization's expenses
</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="7b4ed766" name="Fiscal period">
      <documentation>Timeframe during which expenses were incurred. You can work with only one fiscal period at a time.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="063ebff5" name="Cost model">
      <documentation>Rules, methods, and metrics that tell the application how to allocate expenses to the accounts in the IT chart of accounts.
The allocation engine: the core of the application that uses your cost model to calculate expenses and determine how to allocate expenses.
Financial reports and dashboards: graphical representations of the expense allocations that show you where your expenses are coming from.
With the workbench, you can manage your general ledger, choose the fiscal period, build your cost model, and run the allocation engin</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="e5af84de" name="Allocation engine">
      <documentation>Core of the application that uses your cost model to calculate expenses and determine how to allocate expenses.
Financial reports and dashboards: graphical representations of the expense allocations that show you where your expenses are coming from.
With the workbench, you can manage your general ledger, choose the fiscal period, build your cost model, and run the allocation engin</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="67f9c412" name="Workbench">
      <documentation>With the workbench, you can manage your general ledger, choose the fiscal period, build your cost model, and run the allocation engin</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="4cf9f901" name="Financial reports and dashboards">
      <documentation>Graphical representations of the expense allocations that show you where your expenses are coming from.
</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="cf2caad0" name="SNITFM_Allocation Groups">
      <documentation>Access the groups you can use to classify allocations.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="cce766e3" name="SNITFM_Segment Hierarchy">
      <documentation>Access the records that control the hierarchy of segments in the IT chart of accounts.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="b6488368" name="SNITFM_CIO Dashboard">
      <documentation>View a report that gives CIOs a quick summary of finances operations, and projects.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="3a7d15a3" name="SNITFM_Financial Overview">
      <documentation>View reports that show costs per fiscal period for each segment in the IT chart of accounts.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="e168ff94" name="SNITFM_General Ledger">
      <documentation>General Ledger</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="9c383c2e" name="SNITFM_Dashboards">
      <documentation>Dashboards</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="424175f5" name="SNITFM_Account Overview">
      <documentation>View reports that show allocations for the accounts in all segments.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="09551af0" name="SNITFM_Allocation Methods">
      <documentation>Access the methods that cost allocation rules use to allocate expenses.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="4ce031f2" name="SNITFM_Create Weighted Metric">
      <documentation>Create a new weighted metric.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="b27f573e" name="SNITFM_Allocation Rules">
      <documentation>Access all cost allocation rules used to allocate expenses.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="15e4788f" name="SNITFM_Staged Expenses">
      <documentation>Access the list of the expenses that you imported into the application.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="52dc7820" name="SNITFM_Groomed Expenses">
      <documentation>Access the expenses that are already groomed, assigned to buckets, and ready for allocation.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="5e63ca6d" name="SNITFM_Allocation Lines">
      <documentation>Access the expense lines that have been allocated from expenses in the general ledger.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="ade43f6d" name="SNITFM_Business Service Overview">
      <documentation>View reports that show allocations for business services.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="cf6d7043" name="SNITFM_Cost Model">
      <documentation>Cost Model</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="803d0eb7" name="SNITFM_IT Chart of Accounts">
      <documentation>Access the definitions that specify the segments used by your cost allocation method.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="35447e38" name="SNITFM_Dimensions">
      <documentation>Opens a list of dimension table definitions.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="a8dbf897" name="SNITFM_Business Units">
      <documentation>Access the business units that are associated with companies. By default, the business unit is the first segment in the IT chart of accounts.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="710b2f6f" name="SNITFM_Account Buckets">
      <documentation>Access the buckets that you can use in the workbench to group expenses.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="f0af6413" name="SNITFM_Facts">
      <documentation>Opens a list of fact definitions.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="9dd6db62" name="SNITFM_Last Run">
      <documentation>Opens the records showing the most recent time that the application created dimension tables.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="d6e0400c" name="SNITFM_Business Unit Overview">
      <documentation>View reports that show allocations for business units.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="f173eacf" name="SNITFM_IT Shared Services">
      <documentation>Access the services that are shared across your IT infrastructure.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="92114cc2" name="SNITFM_Trending Dashboard">
      <documentation>View reports that shows allocation data for each segment over time.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="286cc505" name="SNITFM_Grooming Conditions">
      <documentation>Access advanced query conditions that the workbench uses during the Bucketing stage.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="c87f1654" name="SNITFM_Chart of Accounts">
      <documentation>Chart of Accounts</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="c2102767" name="SNITFM_Overviews">
      <documentation>Overviews</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="a46b9359" name="SNITFM_IT Data Mart">
      <documentation>IT Data Mart</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="1f515b0c" name="SNITFM_Cleansed Expenses">
      <documentation>Access the expenses that you already cleansed in the workbench.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="12fea0c9" name="SNITFM_Allocation Metrics">
      <documentation>Access the metrics that rules and methods use to allocate expenses.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="c636be02" name="SNITFM_Filter Conditions">
      <documentation>Access records that allocations rules use to filter the expenses that can match allocation rules.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="b7876f5a" name="SNITFM_Financial Dashboard">
      <documentation>View the main financial management dashboard that shows allocations for selected segments.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="19d5477f" name="SNITFM_Workbench">
      <documentation>Open the workbench, which is a user-friendly interface that you can use to manage expense data in the general ledger, set up the cost model, and perform allocations.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="4912b0bb" name="SNITFM_Getting Started">
      <documentation>Access the documentation to help you get started with the application.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="f88e04bc" name="SNITFM_Cost"/>
    <element xsi:type="archimate:DataObject" id="7a8a1218" name="SNITFM_Budget Segment Map [itfm_budget_segment_map]">
      <documentation>A relationship between segments that budgets use and a budget key.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="9d550ef9" name="SNITFM_Cost Allocation Aggregate [itfm_allocation_aggregate]">
      <documentation>A more brief set of allocation line data than is saved in the Cost Allocation [itfm_allocation] table.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="968c8f2a" name="SNITFM_Bucket [itfm_bucket]">
      <documentation>Buckets used in the allocation workbench to group similar expenses.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="ab8a2401" name="SNITFM_Budget Asset Depreciation [itfm_bi_asset]">
      <documentation>Budget items of type Asset Depreciation.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="d46547d7" name="SNITFM_Budget Forecast [itfm_budget_forecast]">
      <documentation>All budget forecasts.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="765b434b" name="SNITFM_ITFM Session [itfm_session]">
      <documentation>Saves session information for the workbench.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="cc7f4f71" name="SNITFM_Budget Hardware [itfm_bi_hardware]">
      <documentation>Budget items of type Hardware.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="036e3783" name="SNITFM_Cost Allocation Rollup [itfm_rollup]">
      <documentation>Rollups that the application creates when you use the workbench.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="6b2d30ee" name="SNITFM_Cleansing Condition [itfm_cleansing_condition]">
      <documentation>Conditions that the application automatically generates when you clean data in the workbench.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="15e1af1c" name="SNITFM_Segment Relationship [itfm_itcoa_hierarchy]">
      <documentation>Relationships between segments in the segment hierarchy as defined in the Data Definition stage of the workbench. Also captures the segment hierarchy for budget models.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="743c0507" name="SNITFM_FM Report [itfm_report]">
      <documentation>Finance reports.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="75809356" name="SNITFM_Segment Definition [itfmCasegment_map]"/>
    <element xsi:type="archimate:DataObject" id="790b653c" name="SNITFM_Budget Owner [itfm_budget_owner]">
      <documentation>Owners of budgets.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="8676a43a" name="SNITFM_Financial Data Source [itfm_data_source]">
      <documentation>The source of the financial data: the staged general ledger or the cost plan breakdown.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="ff0b92fc" name="SNITFM_General Ledger Log [itfm_gl_log]">
      <documentation>Log records that are created when expenses are added to the general ledger for a fiscal period.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="aea03ca7" name="SNITFM_Budget Item Breakdown [itfm_bi_breakdown]">
      <documentation>Breakdowns of budget costs for a given budget item.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="d465181d" name="SNITFM_Cost Allocation [itfm_allocation]">
      <documentation>All allocation lines that are processed from allocations. This table holds a more detailed level of allocation lines as compared to the Cost Allocation Aggregate table.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="cf500950" name="SNITFM_Budget Forecast Items [itfm_bf_item]">
      <documentation>All items on the budget forecast.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="90aab051" name="SNITFM_Budget Item [itfm_budget_item]">
      <documentation>All budget items.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="e8ddcb09" name="SNITFM_Budget Contract [itfm_bi_contract]">
      <documentation>Budget items of type Contract.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="f0c65aca" name="SNITFM_Bucket Allocation Rule [itfm_bucket_allocation_rule]">
      <documentation>Allocates expenses to buckets.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="e6254461" name="SNITFM_Budget Plan [itfm_budget_plan]">
      <documentation>Budget plans specify expenses for assets, contracts, labor, and certain configuration items (CIs) for a fiscal period, particularly one in the future. Use budget plans as the basis to compare your actual versus planned expenses.

Budget plans are associated with a budget key and a fiscal period. If you have financial data over several financial periods, make a separate plan for each period.

There are several types of items you can add to the budget plan. The costs of these items are broken down over the fiscal period that you specify for the plan. See Budget items and Budget item breakdowns for more information.

Budget plan expense amount types

Budget plans show these types of expense amounts:

Target amounts: An amount that you set as a goal to reach or a limit not to exceed. A target amount is created for a specific fiscal period and account code combination. When you select the account code and fiscal period for the budget plan, the target amount is automatically populated in the read-only target fields. There are targets for both operating and capital expenses.
Budgeted amounts: A rollup of all the budget plan items, which appear as related lists on the Budget Plan form. Only items marked as capital expenses do not roll up to the amount fields. There are budgeted amounts for both operating and capital expenses.
Budget plan ownership

Budget plans have a single owner, who must have the budget_owner role. Whoever you chose as the budget owner must also be associated with the budget plan's budget key as an owner.

Budget plan parent-child relationships

Budget plans can have one or more sub-plans, which roll up their actual budget amounts to the parent budget plan. You cannot promote child plans individually. Only the top-level plan in a hierarchy can be promoted.

The same account codes can be used for parent and any or all child plans, if necessary. Child plans can also have account codes that are lower in the hierarchy. For example, if the parent's account code is IT finance, the child plan's account code could be IT finance > Auditing Service, or similar. If you have multiple sub-plans with the same account codes, the amounts roll up from all subplans to the forecast.

Changing the fiscal period parent plan cascades the change down to all sub-plans. See Budget owners and budget key owners for more information.

Budget plan promotion

You can promote a budget plan to a budget forecast, based on the plan's account code and fiscal period. The forecast helps you predict the expenses your organization will incur. See Budget forecasts for more information.

Create a budget plan
After you have configured your budget target and account codes, create a budget plan.

Copy a budget plan
You can use any plan as a basis for creating a new plan.

Budget items
The items that comprise a budget plan come from several other applications in an instance, including Asset Management, Project Management, and Configuration Management. This enables you to budget your expenses for items across your IT infrastructure.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="e5f41868" name="SNITFM_Budget Labor [itfm_bi_labor]">
      <documentation>Budget labor records for budget plans.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="b27a323d" name="SNITFM_Financial Model [itfm_cost_model]">
      <documentation>Financial cost models and budget models.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="943a1691" name="SNITFM_Grooming Condition [itfm_grooming_condition]">
      <documentation>Conditions that the application creates during the financial grooming process in the workbench.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="4a707cf3" name="SNITFM_Budget Reference Rates [itfm_fx_rate]">
      <documentation>The exchange rates that budgets use.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="d744c29a" name="SNITFM_IT Shared Service Type [itfm_shared_service_type]">
      <documentation>Categories that are associated with IT shared services.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="a1ab7b16" name="SNITFM_Budget Reference Rate Configuration [itfm_fx_config]">
      <documentation>Exchange rate / fiscal period relationships.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="d6ba3c2c" name="SNITFM_General Ledger Accounts">
      <documentation>Accounts and associated account numbers.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="fbb90919" name="SNITFM_Weight Maps [itfm_weight_map]">
      <documentation>Weight relationships that the application uses to calculate weighted metrics.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="48f31534" name="SNITFM_IT Shared Service [itfm_shared_service]">
      <documentation>Services shared across the IT infrastructure.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="2e21a201" name="SNITFM_Budget Targets [itfm_budget_target]">
      <documentation>All budget target values.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="7f005f37" name="SNITFM_General Ledger Cleansed Data [itfm_gl_data_cleansed]">
      <documentation>Expenses in the general ledger that is cleansed.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="ef565687" name="SNITFM_Groomed General Ledger Data [itfm_gl_data_groomed]">
      <documentation>Expenses in the general ledger that have been groomed.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="1a3dbabb" name="SNITFM_Budget Software [itfm_bi_software]">
      <documentation>Budget items of type Software.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="8626644c" name="SNITFM_Cost Allocation Group [itfm_cost_allocation_group]">
      <documentation>Groups that can be associated with allocations.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="7057f83e" name="SNITFM_Cost Allocation Rollup Override [itfm_rollup_override]">
      <documentation>Values that you can use to override allocation rollups.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="9416551c" name="SNITFM_Budget [itfm_budget]">
      <documentation>Final budgets.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="675f9db6" name="SNITFM_Cost Allocation Runs Log [itfm_ca_run_log]">
      <documentation>A log of all allocations that have been run.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="024d5afb" name="SNITFM_Account Code Expense [itfm_gl_actuals]">
      <documentation>Aggregation of expenses grouped by Account Code.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="2292cb7b" name="SNITFM_Budget External Labor [ itfm_bi_external_labor]">
      <documentation>Budget items of type External Labor.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="1c910289" name="SNITFM_Cost Allocation Segment Map [itfm_ca_segment_map]">
      <documentation>Segments specified in the hierarchy of segments.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="bae0e513" name="SNITFM_Budget Key [itfm_budget_key]">
      <documentation>The key used to identify budget forecasts and budget plans
A budget key is a unique combination of values that the application uses to identify budget forecasts and budget plans.

</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="b17ca3b6" name="SNITFM_Budget Key Owner [itfm_budget_key_owner]">
      <documentation>Owners of budget keys.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="cdf64bc0" name="SNITFM_General Ledger Staged Data [itfm_gl_data_staged]">
      <documentation>Imported expenses that have not been cleansed or groomed.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="67fa66ab" name="SNITFM_Main Report Configuration [itfm_ca_main_config]">
      <documentation>Configuration settings for the main Financial Management report.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="be19291f" name="SNITFM_Budget Notes [itfm_budget_note]">
      <documentation>Notes for budgets that you enter in the budget variance report.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="b99a9877" name="SNITFM_Bucket Allocation Account [itfm_bucket_allocation_account]">
      <documentation>A reference link between buckets, accounts, and cost models.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="d8a06af3" name="SNITFM_Budget Forecast Breakdown [itfm_bf_breakdown]">
      <documentation>Breakdowns of budget costs for a given budget item on the budget forecast.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="6fbfbb62" name="SNITFM_Cost Allocation Metric [itfm_cost_allocation_metric]">
      <documentation>Metrics that weighted and custom allocation methods use.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="7b7cecf4" name="SNITFM_Budget Override Categories [itfm_budget_override_categories]">
      <documentation>Categories that you use to classify budget overrides.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="49129dbd" name="SNITFM_Business Unit [business_unit]">
      <documentation>All business units.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="6d575b01" name="budget_owner role"/>
    <element xsi:type="archimate:DataObject" id="60fd02d9" name="budget_owner role (copy)"/>
    <element xsi:type="archimate:DataObject" id="30d2d866" name="Budget forecasts"/>
    <element xsi:type="archimate:DataObject" id="dda09d55" name="Budget Key Expenses"/>
    <element xsi:type="archimate:DataObject" id="5ad70b7d" name="Budget Model">
      <documentation>A budget model (Definition) is the foundation of your budget, it is necessary for each budget key. Create as many budget models as necessary to classify budgeted expenses based on the segments that you can specify through their relationships.

Budget analysts and budget admins can see any budget model. Budget owners can see only the budget models associated with budget keys that the budget owner has access to.

Default budget models

By default, these budget models are installed with the application:

Default budget model: A default budget model that you can customize. If you upgrade to Helsinki, the budget definition you had in Geneva is converted to the default budget model.
Project Financials Budget Model: used to integration with the Project Portfolio Suite (requires the Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) plugin).</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="81191772" name="Cost Management">
      <documentation>IT cost tracks configuration item costs. The costs can be allocated to business units and used in reports. Specifically, IT cost enables these features:

Using rate cards.
Defining configuration item (CI) costs.
Tracking one-time costs for CIs.
Processing recurring CI costs to generate expense lines.
Distributing bulk costs to multiple expense line sources.
Tracking costs related to tasks and projects.
Aggregating configuration item costs and charging the total cost to a business service or application
Allocating expense lines to business units with flexible allocation rules.
Tracking planned and actual budget costs by cost center.
</documentation>
    </element>
    <element xsi:type="archimate:ApplicationService" id="d9ff8808" name="Create rate cards">
      <documentation>To properly track configuration item, contract, task, and labor costs.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationService" id="f2ee41c3" name="Create expense allocation rules"/>
    <element xsi:type="archimate:ApplicationService" id="e4e1e875" name="Create expense lines">
      <documentation>Create expense lines and expense allocation rules.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationService" id="f301269a" name="Aggregate CI costs">
      <documentation>Aggregate configuration item costs and apply the total cost to a business service or application using relationship paths</documentation>
    </element>
    <element xsi:type="archimate:ApplicationService" id="6d436066" name="Create distribution costs">
      <documentation> and distribution cost rules to divide costs between a group of records. </documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="83945d30" name="Rate Card Cost">
      <documentation>Rate Card Cost (fm_ci_rate_card_cost) table
</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="8aebc9fb" name="CI rate card costs">
      <documentation>CI rate card costs generate expense lines for configuration items on the associated rate card. Costs associated with rate cards are stored in the Rate Card Cost (fm_ci_rate_card_cost) table. Each cost is applied to every configuration item associated with the rate card when the costs are processed.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="4afcfeef" name="Start date">
      <documentation>The date the cost should start being processed.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="4614a6ed" name="Base cost">
      <documentation>The amount that must be paid before taxes.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="7a67bb3b" name="Short description">
      <documentation>A brief description of the rate card cost. The description is used to identify the processed cost on an expense line record.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="3854cbf5" name="End date">
      <documentation>The date the cost should stop being processed.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="300b77ef" name="Active">
      <documentation>Check box that indicates whether to enable cost processing for this cost.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="2a764e64" name="Sales tax">
      <documentation>Check box that indicates whether to apply sales tax to the cost. (This field is available in Calgary and later releases.)</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="c93fe4ad" name="Tax cost">
      <documentation>Total cost of the tax.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="e2e3e577" name="Number">
      <documentation>[Read-only] The rate card cost identification number. Automatically assigned.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="c0a8da45" name="Last processed">
      <documentation>[Read-only] The date and time this cost was last processed.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="b43e7644" name="Next process">
      <documentation>The next date on which new expenses will be processed based on the Process FM Costs scheduled job.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="56f4152b" name="Total cost">
      <documentation>Total rate card cost, including taxes.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="b8b6f329" name="Recurring">
      <documentation>Check box that indicates whether the cost is a repeating cost. Also sets generated expense lines to show as recurring. If this check box is cleared, no further expenses are generated automatically.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="7d767887" name="Name">
      <documentation>The rate card cost name.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="52a96e48" name="Description">
      <documentation>Detailed description of the rate card cost.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="dc67aa60"/>
    <element xsi:type="archimate:DataObject" id="1f3abccc" name="Rate card">
      <documentation>The identification number of the rate card to which this rate card cost is associated.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="50efc343" name="Interval">
      <documentation>The frequency at which the rate card cost recurs.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="e480cb58" name="Tax rate">
      <documentation>The tax rate to apply to the cost.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="5522cdc7" name="Order">
      <documentation>Used by task rate cards.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationComponent" id="79cd003f" name="Process FM Costs">
      <documentation>Expense lines are automatically generated for costs incurred between the rate card Start date and End date by a scheduled job, Process FM Costs, which runs on the Contract [ast_contract] table once per day. Expense lines are only generated from contracts with the Active or Expired state, starting with the Dublin release. You may want to generate expense lines for expired contracts to track previous expenses.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="e8cdbe3d" name="Contract">
      <documentation>Contract [ast_contract] table</documentation>
    </element>
    <element xsi:type="archimate:ApplicationInterface" id="2e900c89" name="DistExpenseLine API">
      <documentation>Create expense line records using the DistExpenseLine API
distCost - GlideRecord for the distribution cost, allowing access to all fields.
distCostAmount - cost amount in the system currency.
/* Available variables:
 *   distCost - GlideRecord for the distribution cost
 *   distCostAmount - cost amount in system currency
 * 
 * To create an expense line record use the DistExpenseLine API
 *   var DistExpense = new DistExpenseLine(distCost);
 *   DistExpense.createExpense(expenseSourceGlideRecord, amount, description);
 *     createExpense returns true if expense was inserted;
 */
 
/*
 * Sample Script to distribute a cost to departments based on number of	active users in each department
 */
//get the total cost from the distCost
var deptUsers = new GlideRecord(&quot;sys_user&quot;);
deptUsers.addActiveQuery();
deptUsers.addQuery(&quot;department&quot;, &quot;!=&quot;, &quot;&quot;);
deptUsers.query();
var totalUsers = deptUsers.getRowCount();
 
//get the count of users for each department
var deptUsers = new GlideAggregate(&quot;sys_user&quot;);
deptUsers.addActiveQuery();
deptUsers.addQuery(&quot;department&quot;, &quot;!=&quot;, &quot;&quot;);
deptUsers.groupBy(&quot;department&quot;);
deptUsers.addAggregate(&quot;COUNT&quot;);
deptUsers.query();
 
//for each department calc amount and create expense line
while(deptUsers.next()) {
   var dept = deptUsers.department.getRefRecord();
   var deptCount = deptUsers.getAggregate(&quot;COUNT&quot;);
   var deptAmount = distCostAmount / deptCount;
 
   //create expense line
   var DistExpense = new DistExpenseLine(distCost);
   DistExpense.createExpense(dept, deptAmount, distCost.name + &quot;-&quot; +
   distCost.distribution_rule.getDisplayValue());
}</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="2ce7498b" name="Task Rate Card">
      <documentation>In Cost Management, task rate cards and labor rate cards capture operating costs by generating expense lines representing the cost of performing a task.

Task rate cards are templates used to define the type of task and the method of calculating the associated costs.
Labor rate cards are templates used to define worker's labor rates when calculating task cost based on time worked.

Name	String field summarizing the purpose of the rate card.
Table	Which type of tasks the rate card applies to.
Order	If more than one task rate card apply to the same task, the one with the lowest order is used.
Active	Check box which determines if the rate card will be actively used.
Summary type	High-level type of expense for easier summary reports. This value will be used to set the expense line summary type field.
Condition	Filter to run on the table selected to determine whether this rate card applies to a given task. This field uses the Condition Count Widget to preview what records would be returned by the conditions.
Task rate	Rate of the task, with a currency drop-down. To add a new currency, use the Edit link.
Use time worked	By default a flat rate per task is defined in the rate card. Selecting the check box will force the rule to calculate the task cost based on the related task time worked entries.
Default labor rate	Defines the default hourly rate to apply to the time worked entries if the worker does not have a labor rate card. Displayed when Use time worked is selected.
</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="b9aedb77" name="Labor Rate Card">
      <documentation>In Cost Management, task rate cards and labor rate cards capture operating costs by generating expense lines representing the cost of performing a task.

Task rate cards are templates used to define the type of task and the method of calculating the associated costs.
Labor rate cards are templates used to define worker's labor rates when calculating task cost based on time worked.

Field	Input Value
Name	String field summarizing the purpose of the rate card.
Rate code	For reference use only, if you want to align rates with an external system.
Active	Check box which determines if the rate card will be actively used.
Hourly rate	Identifies the hourly rate to be applied to task time worked entries if the worker meets the condition defined.
Condition	Defines a filter on the user table to determine whether the task time worked user applies to this rate card. This field uses the Condition Count Widget to preview what records would be returned by the conditions.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationFunction" id="19ea383c" name="Process Task Rate Cards">
      <documentation>The business rule Process Task Rate Cards runs when tasks close and checks to see if any task rate cards apply. If they do, an expense line is created according to the rate card.

The process flow of the &quot;Process Task Rate Cards&quot; business rule is:

Task closes.
Business rule runs.
Query active task rate cards in order looking for a matching condition.
Qualifying rate card not using time worked.
Generate expense line linked to the task using the task rate value.
Qualifying rate card using time worked.
Get task time worked entries for the task grouped by user (worker).
For each user, check to see if they match conditions in any of the labor rate cards.
Labor rate card found, generate expense line using the time worked and labor rate.
Labor rate card not found, generate expense line using the default labor rate from the task rate card.
</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="a72d19e9" name="Expense Line">
      <documentation>Expense lines enable you to track costs and represent a point-in-time expense incurred. Expense lines can be created manually or generated by the scheduled processing of recurring costs. ServiceNow generates expense lines automatically when you create an asset, and updates expense lines automatically when you revise the Cost or Quantity field on an asset record.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="f9de913a" name="Allocation Units">
      <documentation>Allocation unit records define the capacity and usage of a business service.

Field	Description
Configuration Item	Select the Business Service to define allocation units for.
Total Units	The total number of units of expense available to allocate. A unit is a generic measurement which can represent anything. Should match the cost center relationship unit. What units represent can be recorded in the Unit Type field. Note that using the Total units option may result in unallocated expenses if there are unallocated business service units. Using the Allocated unit option always results in 100% expense allocations.
Allocated Units	How many of the total units are allocated. Populated by script.
Available Units	How many of the total units are unallocated. Populated by script.
Updated	When the units were last updated.
Fields which can be added by configuring the form:
Unit Type	Used to record what the units represent (e.g. seats, licenses, Gigabytes, etc.).</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="242b20e8" name="Cost centers">
      <documentation>Cost centers are a commonly used reference between financial systems and IT. Cost center records represent business entities, and have a related list of CI Cost Center Relationships that measure the cost center's consumption of business services.

Field	Description
Name	A unique name for the cost center.
Account Number	An account number associated with the cost center, if one exists.
Code	A code associated with the cost center, if one exists.
Location	A reference to the location of the cost center.
Manager	A reference to the user who manages the cost center.
Valid from	The date that the cost center is valid from.
Valid to	The date that the cost center is valid to.
Related List: CI Cost Center Relationships
Service	A reference to a Business Service.
Cost Center	The cost center to apply the relationship to. If reached through the related list, it should already be related to the appropriate cost center.
Allocation Percentage	Feature not yet implemented.
Allocation Type	A choice list. Should be Units.
Allocation Units	The number of units that the cost center is using. This is measured using the same type of unit used to define the total capacity of the business service in the allocation unit record. This number will be used to update the number of allocated units in the allocation unit record. It will also be used to determine the amount of expenses to allocate to the cost center based on the percentage of business service used versus the total capacity.
</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="22718c7f" name="Default Allocation Rule">
      <documentation>For every expense line generated for a business service, the default allocation rule Process Svc-CC Relationships will attempt to process the expense and create allocations for each cost center that is consuming the service.

The amount of the expense allocation is calculated by dividing the number of units the cost center is consuming by the total number of units for the business service. This calculation method is refereed to as &quot;all unit&quot; allocation as it uses the total unit capacity to determine the allocation percentage.</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="0b948015" name="GL Staged Data">
      <documentation>General Ledger Staged Data [itfm_gl_data_staged] table</documentation>
    </element>
    <element xsi:type="archimate:DataObject" id="e0e6d601" name="Fiscal Period">
      <documentation>Field	Description
Name	The name of the fiscal period.
Start date time	The date the fiscal period starts.
End date time	The date the fiscal period ends.
Fiscal Type	[Read-Only] The type of period, either Year or Quarter.
Open	If the fiscal period is active and can be used. Only open fiscal periods can be referred to by other records.</documentation>
    </element>
    <element xsi:type="archimate:ApplicationInterface" id="632c8cda" name="REST API"/>
    <element xsi:type="archimate:ApplicationComponent" id="32f489ed" name="geth Node"/>
    <element xsi:type="archimate:ApplicationComponent" id="987c9bf3" name="Browser"/>
    <element xsi:type="archimate:ApplicationComponent" id="f5f521b3" name="ServiceNow Instance"/>
    <element xsi:type="archimate:ApplicationComponent" id="2e3a27a1" name="ECC Queue">
      <documentation>The External Communication Channel (ECC) Queue is simply a database table, just like any other database table in the system (see the example record below). However, unlike the other tables in the system, the ECC Queue is normally queried, updated, and inserted into by other systems. Each record in the ECC Queue is a message, either from the ServiceNow instance to some other system (an output message), or from some other system to the ServiceNow instance (an input message) The ECC Queue is the normal connection point (though not the only possible one) between a ServiceNow instance and other systems that integrate with it. It's also the point in the ServiceNow instance to which the MID Server, used in Discovery, Orchestration, and some integrations connect. The following record displays the payload of a Discovery probe.</documentation>
    </element>
  </folder>
  <folder name="Technology" id="8b588329" type="technology">
    <element xsi:type="archimate:Artifact" id="276c162e" name="opened_at">
      <documentation>DateTime
</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="84b7368f" name="opened_by">
      <documentation>Address
</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="b4ee3376" name="state">
      <documentation>Address
</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="2debd40b" name="current state"/>
    <element xsi:type="archimate:Artifact" id="1ac4b359" name="latest change"/>
    <element xsi:type="archimate:Artifact" id="e9ec9136" name="state changes">
      <documentation>array of all state changes with timestamps
map[DateTime => States] stateChanges; ??</documentation>
    </element>
    <element xsi:type="archimate:Node" id="4091b4d5" name="CPP Node"/>
    <element xsi:type="archimate:Device" id="9fd71b99" name="MID Server"/>
    <element xsi:type="archimate:Node" id="7a4b0930" name="Ethereum Node"/>
    <element xsi:type="archimate:Network" id="24f7857e" name="Privete Ethereum Network"/>
    <element xsi:type="archimate:Network" id="9aad06d8" name="Internet"/>
    <element xsi:type="archimate:Network" id="e48222c4" name=" Ethereum Network"/>
    <element xsi:type="archimate:InfrastructureService" id="acb4d757" name="Virtualization Service"/>
    <element xsi:type="archimate:Device" id="11595938" name="Host"/>
    <element xsi:type="archimate:Artifact" id="e8ad8644" name="ChargebackContractID">
      <documentation>ChargebackContractID: Unique identifier for the Service Contract.</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="21c14d3a" name="SubscriptionID">
      <documentation>SubscriptionID: Link to the Subscription for which this Service Contract is instantiated (from Subscription).
</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="f8dd0433" name="Current Balance"/>
    <element xsi:type="archimate:Artifact" id="f316b4fc" name="Starting Balance"/>
    <element xsi:type="archimate:Artifact" id="b442b05f" name="Budgetted Amount"/>
    <element xsi:type="archimate:Artifact" id="5d1a09e5" name="TaskID">
      <documentation>TaskID: Link to the Task for which this Service Contract is instantiated (from Task).
</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="9a5ff4b7" name="Incident instance"/>
    <element xsi:type="archimate:Artifact" id="a8e23a78" name="opened_at (copy)">
      <documentation>DateTime
</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="9c5262be" name="opened_by (copy)">
      <documentation>Address
</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="fe1076d3" name="state (copy)">
      <documentation>Address
</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="46b5ad00" name="current state (copy)"/>
    <element xsi:type="archimate:Artifact" id="1c0abc41" name="latest change (copy)"/>
    <element xsi:type="archimate:Artifact" id="8178cd9e" name="state changes (copy)">
      <documentation>array of all state changes with timestamps
map[DateTime => States] stateChanges; ??</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="78b8070c" name="GUID">
      <documentation>String
</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="4ce70394" name="State">
      <documentation>stateEnum
</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="731249e5" name="current state (copy)"/>
    <element xsi:type="archimate:Artifact" id="1fe558ea" name="latest change (copy)"/>
    <element xsi:type="archimate:Artifact" id="b8a77116" name="state changes (copy)">
      <documentation>array of all state changes with timestamps
map[DateTime => States] stateChanges; ??</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="6f2fec1c" name="Name">
      <documentation>String</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="0ddb5226" name="opened_at">
      <documentation>DateTime
</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="39a4729e" name="opened_by">
      <documentation>Address
</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="e96daa6c" name="budget_owner role"/>
    <element xsi:type="archimate:Artifact" id="7771759b" name="Software">
      <documentation>This includes software licenses and support contracts, usually with a set price for a fixed term.</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="1dbec9a1" name="Services">
      <documentation>In this group are advisers, consultants, service providers, auditors and legal counsel. This item covers direct and indirect cost of services needed to support IT operations and initiatives.
</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="0ed3291a" name="Hardware">
      <documentation>This encompasses equipment and other fixed assets, installation costs, maintenance contracts, warranties, etc. This is any expenditure that results in ownership of a physical asset or is associated with the continued use and maintenance of such an asset.</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="d73f09c6" name="Subscriptions">
      <documentation>These could be associated with hardware, software, training, cloud computing and managed-service providers. Subscriptions can have a fixed or variable price and a fixed or variable term.</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="fb50b836" name="Capital">
      <documentation>These expenditures need to be considered as part of the organization’s capital budget; usually, this means that the spending will need to be capitalized. These expenditures include purchases of hardware and large software licenses, significant repairs, parts replacements and major software upgrades. </documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="a10a2f3b" name="Operating">
      <documentation>These expenditures are related to operations and usually include subscriptions, maintenance and support for hardware and software
</documentation>
    </element>
    <element xsi:type="archimate:Artifact" id="33cca1b3" name="Project">
      <documentation>Usually, project expenditures are tied to a discrete effort. These may or may not need to be capitalized and may be required or discretionary. Project expenditures often are a flexible part of the IT budget; they usually can be accelerated or pushed back depending on cash flow or other events</documentation>
    </element>
    <element xsi:type="archimate:Network" id="bf525103" name="LAN"/>
    <element xsi:type="archimate:Network" id="f9b3686e" name="VLAN"/>
    <element xsi:type="archimate:Network" id="ccc9c2c5" name="Network"/>
    <element xsi:type="archimate:CommunicationPath" id="257b52a3" name="VPN"/>
    <element xsi:type="archimate:Device" id="0057a4cb" name="ETH Servr"/>
    <element xsi:type="archimate:CommunicationPath" id="178c6360" name="IPC"/>
    <element xsi:type="archimate:CommunicationPath" id="7b783468" name="HTTPS"/>
    <element xsi:type="archimate:Artifact" id="956bf01b" name="Artifact"/>
    <element xsi:type="archimate:CommunicationPath" id="5deaab78" name="SSH"/>
    <element xsi:type="archimate:CommunicationPath" id="96378f26" name="TCP/IP"/>
  </folder>
  <folder name="Motivation" id="2dfbc263" type="motivation"/>
  <folder name="Implementation &amp; Migration" id="2c185523" type="implementation_migration"/>
  <folder name="Connectors" id="2e579412" type="connectors">
    <element xsi:type="archimate:AndJunction" id="7be2d851" name="And Junction"/>
  </folder>
  <folder name="Relations" id="2047ba95" type="relations">
    <element xsi:type="archimate:CompositionRelationship" id="8c587d4c" source="b4ee3376" target="2debd40b"/>
    <element xsi:type="archimate:CompositionRelationship" id="c33538fa" source="b4ee3376" target="1ac4b359"/>
    <element xsi:type="archimate:CompositionRelationship" id="a0044e82" source="b4ee3376" target="e9ec9136"/>
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    <element xsi:type="archimate:TriggeringRelationship" id="6391cae7" source="7e1dcbf0" target="bc02e1bf"/>
    <element xsi:type="archimate:FlowRelationship" id="45417fff" name="Assign to group" source="bc02e1bf" target="0ecbcd32"/>
    <element xsi:type="archimate:FlowRelationship" id="b0a2e30f" name="Group Acknowledge" source="0ecbcd32" target="5b059180"/>
    <element xsi:type="archimate:FlowRelationship" id="553d4827" name="Assign to user" source="60262786" target="7e548be9"/>
    <element xsi:type="archimate:FlowRelationship" id="5f182381" name="Work in progress" source="60262786" target="531870e0"/>
    <element xsi:type="archimate:FlowRelationship" id="7ea78134" name="Wait" source="531870e0" target="71b44618"/>
    <element xsi:type="archimate:FlowRelationship" id="07d65b51" name="Resolve" source="531870e0" target="c4f17f85"/>
    <element xsi:type="archimate:FlowRelationship" id="005746b7" name="Close" source="c4f17f85" target="1fb660b3"/>
    <element xsi:type="archimate:FlowRelationship" id="1b9007d8" name="Cancel" source="c4f17f85" target="ca629ab4"/>
    <element xsi:type="archimate:FlowRelationship" id="89bafdcf" name="Cancel" source="531870e0" target="ca629ab4"/>
    <element xsi:type="archimate:FlowRelationship" id="64616c09" source="71b44618" target="ca629ab4"/>
    <element xsi:type="archimate:FlowRelationship" id="6e1e152e" name="Fulfiller Acknowledge" source="60262786" target="ca629ab4"/>
    <element xsi:type="archimate:FlowRelationship" id="656c79a5" name="Cancel" source="5b059180" target="ca629ab4"/>
    <element xsi:type="archimate:FlowRelationship" id="a545cbf7" source="0ecbcd32" target="ca629ab4"/>
    <element xsi:type="archimate:FlowRelationship" id="ae11cabf" name="Cancel" source="7e548be9" target="ca629ab4"/>
    <element xsi:type="archimate:FlowRelationship" id="6021757e" name="Cancel" source="bc02e1bf" target="ca629ab4"/>
    <element xsi:type="archimate:SpecialisationRelationship" id="fa1e9f80" source="d9b126b8" target="408c9cc2"/>
    <element xsi:type="archimate:AssociationRelationship" id="4c5e30dd" name="Contracted with" source="75d26025" target="7430b38a"/>
    <element xsi:type="archimate:AccessRelationship" id="f759b801" name="Party of" source="7430b38a" target="d9b126b8" accessType="2"/>
    <element xsi:type="archimate:AccessRelationship" id="bb478097" name="Party of" source="75d26025" target="d9b126b8" accessType="2"/>
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    <element xsi:type="archimate:FlowRelationship" id="cf500ded" source="9f8e9022" target="e9e88d47"/>
    <element xsi:type="archimate:TriggeringRelationship" id="5f2996b4" source="9f8e9022" target="c6434aa4"/>
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    <element xsi:type="archimate:TriggeringRelationship" id="c0349cfd" source="ae20d337" target="e99414cd"/>
    <element xsi:type="archimate:UsedByRelationship" id="226ccb8a" source="d70dd147" target="e99414cd"/>
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    <element xsi:type="archimate:AssociationRelationship" id="99716a1e" source="8ab7086b" target="bfeb7a68"/>
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2.4.1 Process Overview
The Financial Management process provides the business and IT with the quantification (in financial terms) of the value of IT services, the value of the assets underlying the provisioning of those services, and the qualification of operational forecasting. It includes all function and processes responsible for managing an IT service provider's budgeting, accounting and charging policies and activities.
Key objectives of Financial Management are:
• Establishing and enforcing IT financial controls
• Ensuring compliance with legal, industry, and corporate standards and procedures
Assisting IT portfolio investment decisions by providing detailed business cases as well as financial input for decision support
• Effectively predicting and controlling IT budgets
• Providing the enterprise with operational visibility, insight, and superior decision-making.
The overriding goal of Financial Management is to provide cost effective stewardship of the IT assets and the financial resources used in providing IT services. Primarily this is to enable an organization to account fully for the financial resources consumed by the IT service provider and to attribute these costs to the services delivered to the organization’s customers.
This is accomplished by the categorization, collection and analysis of accounting, contract and pricing data including the following typical cost elements:
• Hardware and software license costs
• Annual maintenance fees for hardware and software
• Personnel resources used in the support or maintenance of a service
• Utilities, data centre or other facilities charges
• Taxes, capital or interest charges
• Compliance costs
• Transfer costs and internal charging by other business units/processes.
Accounting
Budgeting
Business Impact Analysis
Charging
Financial Demand Modelling
Funding Models  Evaluation
Service Provisioning Analysis and Optimization
Service Valuation
Variable Cost Dynamics Analysis
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        <content>Several cost elements can be used to control your accounting:

Capital costs: Any type of purchases that would have a residual value, such as hardware and building infrastructure.

Operational costs: Day-to-day recurring expenses, such as rental fees, monthly electrical invoices and salaries.

Direct costs: Any costs that are directly attributed to one single or specific service or customer. A typical example would be the purchase of a dedicated server that cannot be shared and is needed to host a new application for a specific service or customer.

Indirect costs: One specific service provision that needs to be distributed among several customers in a fair breakdown. A fair example is the cost associated with a Local Area Network on which every customer is connected. Breakdown could be done using total amount of users per customer or total amount of bandwidth usage per customer to accurately distribute the cost of providing this service.

Fixed costs: Any expenses established for long periods of time like annual maintenance contracts or a lease contracts. These expenses do not vary in the short-term.

Variable Costs: Any expenses that vary in the short-term based on the level of services provided, resources consumed, or other factors. For example, energy costs are variable based on the amount consumed.
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      <documentation>Inputs
• Service Level Agreements
• Service valuation
• Demand modeling
• Service investment analysis
• Estimated costs and cost types
• Depreciation schedules
• Service Catalog and CIs.

Outputs
• Budsget for governance of expenses
• Actual costs of services
• Management reporting to assist decision-making
• Service value potential
• Authorization
• Service Portfolio
• Costing model
• Charging rates and policies per service
• Return on Investment, Return on Capital Employed, and Total Cost of Ownership.




Seam Management Authority Matrix
The term seam refers to a connection or interaction between one or more organizations. It could be an interaction between business units, business units to IT Service Provider, or IT Service Provider to IT Service Provider. The seam analysis helps to identify the processes, people and technology required to coordinate end to end management of IT Services.

The following table provides key seam descriptions.
The following tables identify key process activities and where possible, associate activity with process seams and key roles.
The authority matrix below identifies process activities that can be associated with key roles and/or process seams. These relationships are documented in terms of RACI (Responsible, Accountable, Consulted, and Informed). This table does NOT represent a RACI mapping to the organization or sub-processes.
     Seam
  Seam Descriptions
   TBD
       Seam
  Required ITSM Process Specification
   will determine a “unit price” (e.g. budget allocation, chargeback, etc.) for each Service.
       Seam
Required ITSM Process Specification
 Process Owner
  Process Manager
 Service Provider Lead
  Financial Management Approval Committee
  Determine the colors of money and how these can be used to fund Services (e.g.)
• Operations &amp; Maintenance
  CI
  AR
  R
  R
 
  ITSM Process Interface Document
    (O&amp;M) - 1 year cycle
• Research &amp; Development (R&amp;D) - 2 year cycle
• Procurement - 3 year cycle
        Define, calculate and monitor the unit costs of provisioning each Service.
 CI
  AR
 R
 R
  Quantify, in financial terms, the value of IT Services and the value of the assets underlying the provisioning of those services.
 CI
  AR
 R
 R
  Review requests for new investments and approve or reject the allocation of the budget and resources.
 CI
  AR
 R
 R
  Perform periodic and ad- hoc audits to ensure compliance with the NGEN IT Financial Management strategy and adherence to published procedures and policies.
 CI
  AR
 R
 R
  Determine the appropriate pricing for IT Services.
 CI
  AR
 R
 R
  Update the Government’s Asset Management tool upon the procurement or update of a service.
 CI
  AR
 R
 R
  Monitor and report costs against the budget, review the financial forecasts, and manage costs accordingly.
  CI
  AR
  R
  R
             2.4.5 Process Interfaces
Any process is triggered by an event or activity and associated artifact(s), and produces an output which typically feeds into another process.
Interfaces
This process has a key relationship or dependency with the following ITSM processes:
• Strategy Generation
• Service Portfolio Management
• Demand Management
• Service Level Management
• Supplier Management
Page 24
 • Capacity Management
• Service Asset and Configuration Management. Inputs
2.4.6 Roles
The following roles have been identified with the process.
NGEN ITSM Process Interface Document
         Roles
  Description
  Financial Management Process Owner
 The strategic role accountable for the Process.
  Financial Management Process Manager ( NGEN BFM)
 The tactical role that performs cross segment coordination of the quantification, in financial terms, of the value of IT Services and the value of assets underlying the provisioning of those services.
   Page 25
 NGEN ITSM Process Interface Document
    Financial Management Approval Committee
  Reviews requests for new investments and approves or rejects the allocation of budget and resources.
 2.4.7 Performance Metrics
The effectiveness and performance of the process are measured using metrics-based Key Performance Indicators (KPIs) which support high level Critical Success Factors (CSFs). The CSFs and KPIs below are examples which may or may not reflect actual Key Performance Parameters (KPPs).
     CSF #
Critical Success Factors
  KPI #
  Key Performance Indicators
  1
                    Provide Effective Stewardship of IT Finances
  1
 Unplanned Cost Variance. NGEN must provide the Navy and Marine Corps with improved cost planning to inform DON Program Objective decisions and to effectively use allocated budget. = Total to-date planned budget costs minus Total IT budget
  2
 Cost Performance Index. NGEN will employ financial resources fully and not exceed planned and authorized budget. = Total to-date planned budget costs divided by Total to-date actual budget costs.
  3
 Estimated Year-End Costs. Determine how much will actually be spent at the end of the fiscal year. = Total IT budget multiplied by the Cost Performance Index KPI.
  4
 Variance at Budget Year-End. Determine how much will the NGEN program be over or under its fiscal IT budget. = Estimated Year- End Costs KPI minus the Total IT budget.
  6
 Financial Management Process Maturity. NGEN will execute financial management to a high-level of process maturity. Evaluated as a COBIT maturity process level.
  8
 Number of Financial Reports/Forecasts Delivered Late. The NGEN financial management process will ensure financial reports are delivered on time.
  2
    Maintain Overall Effectiveness of the IT Financial Management Process
   5
 Financial Management Tooling Support Level. NGEN toolsets that support financial management activities will facilitate the high level of process maturity. Evaluated as a COBIT maturity process level.
  6
  Financial Management Process Maturity.
             Page 26
 NGEN ITSM Process Interface Document
 
NGEN will execute financial management to a high-level of process maturity. Evaluated as a COBIT maturity process level.
8
Number of Financial Reports/Forecasts Delivered Late. The NGEN financial management process will ensure financial reports are delivered on time.
3
Recapture IT Costs Through Chargeback for Delivery of IT Services
5
Financial Management Tooling Support Level. NGEN toolsets that support financial management activities will facilitate the high level of process maturity. Evaluated as a COBIT maturity process level.
7
IT Invoicing/Payment Variance. Determine how much of obligated funds were not actually paid out. = Total obligated funds minus Total paid funds.
4
Ensure Customers are Satisfied with Costs and Charges for Services
9
 Number of Changes to Charging Algorithms. Changes to algorithms used to formulate payment for IT Services is an indicator of customer satisfaction. If no changes and customers are satisfied, no changes were needed. If no changes and customers are dissatisfied, changes should’ve been made. If changes were made and customers are still dissatisfied, changes were inadequate or incorrect.
 
 
  2.4.8 Tools Interface Requirements
The following known tool interfaces requirements should be considered during further development of the process:
• Financial System (ERP, etc.)
• Service Knowledge Management System (SKMS)</documentation>
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      <documentation>Budgeting is the setting of expenditure levels for each of an organization’s functions. It is the estimation and allocation of available capital used to achieve the designated targets of a firm.

Budget line items should align with accounting (financial statement) line items, and the structure of the full operating budget should match the chart of accounts (the structure of the accounting system), to ensure effective comparisons between budget and actuals.  A mismatch between budget items and accounting items creates extra work for administrative staff or key volunteers who must translate between the two and risks inconsistencies that undermine the usefulness of financial reports.  Especially for expenses, when accounting/financial statement line items exist without corresponding budget line items, it can result in budget overages or erroneously reported line item balances.  </documentation>
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