From d697ea53cbec3d67133e125e2428ffa67f77035d Mon Sep 17 00:00:00 2001 From: Alex Krawiec Date: Mon, 7 Apr 2025 13:51:13 -0700 Subject: [PATCH 1/4] Add updates to AM2 billing docs --- docs/pricing/legacy-pricing.mdx | 31 ++++++++++++++++++++++++++----- 1 file changed, 26 insertions(+), 5 deletions(-) diff --git a/docs/pricing/legacy-pricing.mdx b/docs/pricing/legacy-pricing.mdx index 681a3a75fd118..8509cd3df1b6b 100644 --- a/docs/pricing/legacy-pricing.mdx +++ b/docs/pricing/legacy-pricing.mdx @@ -6,9 +6,7 @@ description: "Learn about our pricing structure, how to manage your spend, and t --- -This information only applies to paid plans that were activated **before June 11, 2024** and haven't been upgraded since. - -If you're on a free or paid plan that was activated on June 11, 2024 or later, see the [current pricing page](/pricing/). +This information applies to organizations on plans that include transactions or performance units based billing. If you're on a paid or free plan that includes spans, please see the latest [pricing page](/pricing/). This page gives you an in-depth understanding of our pricing and billing structure, including: @@ -31,7 +29,7 @@ If you run out of **both** your prepaid and on-demand volume, any new data you s ### Per-Category Pricing -If you'd like to buy either prepaid or on-demand data on top of what's included in your plan, you can buy as much as you think you'll need per data category. [Errors](#errors-pricing), [Performance](#performance-pricing), [Replays](#replays-pricing), [Cron Monitors](#cron-monitors-pricing), [Uptime Monitors](#uptime-monitors-pricing), and [Attachments](#attachments-pricing) each have their own unique pricing structures, as listed in the tables below: +If you'd like to buy either prepaid or on-demand data on top of what's included in your plan, you can buy as much as you think you'll need per data category. [Errors](#errors-pricing), [Performance and Profiling](#performance-pricing), [Replays](#replays-pricing), [Cron Monitors](#cron-monitors-pricing), [Uptime Monitors](#uptime-monitors-pricing), and [Attachments](#attachments-pricing) each have their own unique pricing structures, as listed in the tables below: @@ -53,7 +51,7 @@ Please note that all per-category prices listed below have been rounded to the n | >10M-20M | $0.000130 | $0.000169 | $0.000251 | $0.000326 | | >20M-50M | $0.000120 | $0.000156 | $0.000144 | $0.000187 | -#### Performance Pricing +#### Performance and Profiling Pricing Performance Units can be used towards multiple Performance event types, depending on what you've enabled: @@ -76,6 +74,29 @@ Performance Units can be used towards multiple Performance event types, dependin | >100M-150M | $0.000019 | $0.000036 | $0.000032 | $0.000053 | | >150M-200M | $0.000019 | $0.000021 | $0.000032 | $0.000042 | +**Profile Hours Pricing** + +Depending on how you've configured profiling in your SDK, you will either be sending Transactions with Profiling and be billed using Performance Units as described above, or you will be using Continuous Profiling or UI Profiling and be billed using Profile Hours. + + + To understand more about profiling configuration and migration from Transactions with Profiling to Continuous or UI Profiling, please see this [FAQ.](/) + {/* TODO: Add link to FAQ */} + + +Profile hours are determined by the length of the profile in milliseconds and is billed in hours. Partial hours are prorated and rounded down to the nearest cent. Profile Hours can't be purchased in advance and are only available through your Pay-as-you-go (PAYG) budget. + +**Continuous Profile Hours** + +| Team PAYG | Business PAYG | +| ------------ | ------------- | +| $0.0315/hour | $0.0315/hour | + +**UI Profile Hours** + +| Team PAYG | Business PAYG | +| ---------- | ------------- | +| $0.25/hour | $0.25/hour | + #### Replays Pricing | Total Replays Volume | Team/Business Prepaid | Team/Business On-Demand | From 0feb405b0e904bd3cbc01e2ec42dc0dbfbd41fcd Mon Sep 17 00:00:00 2001 From: Alex Krawiec Date: Tue, 8 Apr 2025 13:28:19 -0700 Subject: [PATCH 2/4] Update docs/pricing/legacy-pricing.mdx Co-authored-by: Shannon Anahata --- docs/pricing/legacy-pricing.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/pricing/legacy-pricing.mdx b/docs/pricing/legacy-pricing.mdx index 8509cd3df1b6b..6219df865ea8f 100644 --- a/docs/pricing/legacy-pricing.mdx +++ b/docs/pricing/legacy-pricing.mdx @@ -83,7 +83,7 @@ Depending on how you've configured profiling in your SDK, you will either be sen {/* TODO: Add link to FAQ */} -Profile hours are determined by the length of the profile in milliseconds and is billed in hours. Partial hours are prorated and rounded down to the nearest cent. Profile Hours can't be purchased in advance and are only available through your Pay-as-you-go (PAYG) budget. +Profile hours are determined by the length of the profile in milliseconds and is billed in hours. Partial hours are prorated and rounded down to the nearest cent. Profile Hours are only available through your Pay-as-you-go (PAYG) budget. **Continuous Profile Hours** From 74a96a092eb9ce1b175db6fbb9713325b70e0c8c Mon Sep 17 00:00:00 2001 From: Alex Krawiec Date: Tue, 8 Apr 2025 13:45:46 -0700 Subject: [PATCH 3/4] Resolve broken anchor links --- docs/pricing/legacy-pricing.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/pricing/legacy-pricing.mdx b/docs/pricing/legacy-pricing.mdx index 6219df865ea8f..ecbe10a830d23 100644 --- a/docs/pricing/legacy-pricing.mdx +++ b/docs/pricing/legacy-pricing.mdx @@ -29,7 +29,7 @@ If you run out of **both** your prepaid and on-demand volume, any new data you s ### Per-Category Pricing -If you'd like to buy either prepaid or on-demand data on top of what's included in your plan, you can buy as much as you think you'll need per data category. [Errors](#errors-pricing), [Performance and Profiling](#performance-pricing), [Replays](#replays-pricing), [Cron Monitors](#cron-monitors-pricing), [Uptime Monitors](#uptime-monitors-pricing), and [Attachments](#attachments-pricing) each have their own unique pricing structures, as listed in the tables below: +If you'd like to buy either prepaid or on-demand data on top of what's included in your plan, you can buy as much as you think you'll need per data category. [Errors](#errors-pricing), [Performance and Profiling](#performance-and-profiling-pricing), [Replays](#replays-pricing), [Cron Monitors](#cron-monitors-pricing), [Uptime Monitors](#uptime-monitors-pricing), and [Attachments](#attachments-pricing) each have their own unique pricing structures, as listed in the tables below: From 191fdb880a5624a176681b2f0f58fef07fe7b57e Mon Sep 17 00:00:00 2001 From: Alex Krawiec Date: Tue, 8 Apr 2025 13:47:09 -0700 Subject: [PATCH 4/4] Prettier format --- docs/pricing/legacy-pricing.mdx | 118 +++++++++++++++++--------------- 1 file changed, 62 insertions(+), 56 deletions(-) diff --git a/docs/pricing/legacy-pricing.mdx b/docs/pricing/legacy-pricing.mdx index ecbe10a830d23..e81de2ad6f541 100644 --- a/docs/pricing/legacy-pricing.mdx +++ b/docs/pricing/legacy-pricing.mdx @@ -6,7 +6,9 @@ description: "Learn about our pricing structure, how to manage your spend, and t --- -This information applies to organizations on plans that include transactions or performance units based billing. If you're on a paid or free plan that includes spans, please see the latest [pricing page](/pricing/). + This information applies to organizations on plans that include transactions + or performance units based billing. If you're on a paid or free plan that + includes spans, please see the latest [pricing page](/pricing/). This page gives you an in-depth understanding of our pricing and billing structure, including: @@ -22,8 +24,8 @@ We bill based on the amount of data you want us to process. Our [Developer, Team On top of that, you can choose to pay for a set, prepaid volume of additional data at a discounted price. You can also set aside an on-demand budget to cover potential overages, which will only be used once the prepaid budget has run out. -- **[Prepaid volume:](#prepaid-reserved-capacity)** A predetermined amount of data you pay for in advance at a discount, on a monthly or annual basis. -- **[On-demand volume:](#on-demand-capacity)** An overage budget that kicks in only if your prepaid volume has been used up. Having this makes it possible to control the maximum amount you will spend for overages each month. +- **Prepaid volume:** A predetermined amount of data you pay for in advance at a discount, on a monthly or annual basis. +- **On-demand volume** An overage budget that kicks in only if your prepaid volume has been used up. Having this makes it possible to control the maximum amount you will spend for overages each month. If you run out of **both** your prepaid and on-demand volume, any new data you send will be rejected and you won't be charged for it. @@ -37,49 +39,50 @@ Please note that all per-category prices listed below have been rounded to the n -{/**/} +{/* */} #### Errors Pricing - -| Volume | Team Prepaid | Team On-Demand | Business Prepaid | Business On-Demand | -|---|---|---|---|---| -| >50k-100k | $0.000290 | $0.000377 | $0.000890 | $0.001157 | -| >100k-500k | $0.000175 | $0.000228 | $0.000500 | $0.000650 | -| >500k-2M | $0.000150 | $0.000195 | $0.000300 | $0.000390 | -| >2M-10M | $0.000150 | $0.000195 | $0.000300 | $0.000390 | -| >10M-20M | $0.000130 | $0.000169 | $0.000251 | $0.000326 | -| >20M-50M | $0.000120 | $0.000156 | $0.000144 | $0.000187 | +| Volume | Team Prepaid | Team On-Demand | Business Prepaid | Business On-Demand | +| ---------- | ------------ | -------------- | ---------------- | ------------------ | +| >50k-100k | $0.000290 | $0.000377 | $0.000890 | $0.001157 | +| >100k-500k | $0.000175 | $0.000228 | $0.000500 | $0.000650 | +| >500k-2M | $0.000150 | $0.000195 | $0.000300 | $0.000390 | +| >2M-10M | $0.000150 | $0.000195 | $0.000300 | $0.000390 | +| >10M-20M | $0.000130 | $0.000169 | $0.000251 | $0.000326 | +| >20M-50M | $0.000120 | $0.000156 | $0.000144 | $0.000187 | #### Performance and Profiling Pricing Performance Units can be used towards multiple Performance event types, depending on what you've enabled: -| Event Type | Unit Value | | -|---|---|---| -| Transactions | 1 Unit | Sent by SDKs with only [Tracing](/product/sentry-basics/tracing/) enabled | -| Transactions with Profiling | 1.3 Units | Sent by SDKs with both [Tracing](/product/sentry-basics/tracing/) & [Profiling](/product/profiling/) enabled | +| Event Type | Unit Value | | +| --------------------------- | ---------- | ------------------------------------------------------------------------------------------------------------ | +| Transactions | 1 Unit | Sent by SDKs with only [Tracing](/product/sentry-basics/tracing/) enabled | +| Transactions with Profiling | 1.3 Units | Sent by SDKs with both [Tracing](/product/sentry-basics/tracing/) & [Profiling](/product/profiling/) enabled | | Total Performance Unit Volume | Team Prepaid | Team On-Demand | Business Prepaid | Business On-Demand | -|---|---|---|---|---| -| >100k-250k | $0.000100 | $0.000189 | $0.000300 | $0.000579 | -| >250k-500k | $0.000058 | $0.000130 | $0.000178 | $0.000390 | -| >500k-1M | $0.000052 | $0.000075 | $0.000130 | $0.000231 | -| >1M-4.5M | $0.000052 | $0.000068 | $0.000130 | $0.000169 | -| >4.5M-5M | $0.000046 | $0.000068 | $0.000092 | $0.0000169 | -| >5M-5.5M | $0.000039 | $0.000060 | $0.000074 | $0.000120 | -| >5.5M-10M | $0.000039 | $0.000051 | $0.000074 | $0.000096 | -| >10M-15M | $0.000027 | $0.000051 | $0.000040 | $0.000096 | -| >15M-100M | $0.000027 | $0.000036 | $0.000040 | $0.000053 | -| >100M-150M | $0.000019 | $0.000036 | $0.000032 | $0.000053 | -| >150M-200M | $0.000019 | $0.000021 | $0.000032 | $0.000042 | +| ----------------------------- | ------------ | -------------- | ---------------- | ------------------ | +| >100k-250k | $0.000100 | $0.000189 | $0.000300 | $0.000579 | +| >250k-500k | $0.000058 | $0.000130 | $0.000178 | $0.000390 | +| >500k-1M | $0.000052 | $0.000075 | $0.000130 | $0.000231 | +| >1M-4.5M | $0.000052 | $0.000068 | $0.000130 | $0.000169 | +| >4.5M-5M | $0.000046 | $0.000068 | $0.000092 | $0.0000169 | +| >5M-5.5M | $0.000039 | $0.000060 | $0.000074 | $0.000120 | +| >5.5M-10M | $0.000039 | $0.000051 | $0.000074 | $0.000096 | +| >10M-15M | $0.000027 | $0.000051 | $0.000040 | $0.000096 | +| >15M-100M | $0.000027 | $0.000036 | $0.000040 | $0.000053 | +| >100M-150M | $0.000019 | $0.000036 | $0.000032 | $0.000053 | +| >150M-200M | $0.000019 | $0.000021 | $0.000032 | $0.000042 | **Profile Hours Pricing** Depending on how you've configured profiling in your SDK, you will either be sending Transactions with Profiling and be billed using Performance Units as described above, or you will be using Continuous Profiling or UI Profiling and be billed using Profile Hours. - To understand more about profiling configuration and migration from Transactions with Profiling to Continuous or UI Profiling, please see this [FAQ.](/) + To understand more about profiling configuration and migration from + Transactions with Profiling to Continuous or UI Profiling, please see this + [FAQ.](/) {/* TODO: Add link to FAQ */} @@ -99,40 +102,40 @@ Profile hours are determined by the length of the profile in milliseconds and is #### Replays Pricing -| Total Replays Volume | Team/Business Prepaid | Team/Business On-Demand | -|---|---|---| -| >500-5k | n/a: minimum 10k volume required | $0.003900 | -| >5k-10k | n/a: minimum 10k volume required | $0.003705 | -| >10k-100k | $0.002850 | $0.003705 | -| >100k-900k | $0.002565 | $0.003335 | -| >900k-4.5M | $0.002309 | $0.003001 | -| >4.5M-10M | $0.001962 | $0.002551 | +| Total Replays Volume | Team/Business Prepaid | Team/Business On-Demand | +| -------------------- | -------------------------------- | ----------------------- | +| >500-5k | n/a: minimum 10k volume required | $0.003900 | +| >5k-10k | n/a: minimum 10k volume required | $0.003705 | +| >10k-100k | $0.002850 | $0.003705 | +| >100k-900k | $0.002565 | $0.003335 | +| >900k-4.5M | $0.002309 | $0.003001 | +| >4.5M-10M | $0.001962 | $0.002551 | #### Cron Monitors Pricing Monitors for Crons can't be purchased in advance. Crons are available to use and purchase through a predetermined on-demand budget that can be shared across all event types or defined per category. | Total Monitors Volume | Team/Business On-Demand | -|---|---| -| >1 | $0.78 | +| --------------------- | ----------------------- | +| >1 | $0.78 | #### Uptime Monitors Pricing Monitors for Uptime can't be purchased in advance. Uptime monitors are available to use and purchase through a predetermined on-demand budget that can either be shared across all event types or defined per category. | Total Monitors Volume | Team/Business On-Demand | -|---|---| -| >1 | $1.00 | +| --------------------- | ----------------------- | +| >1 | $1.00 | #### Attachments Pricing | Total Attachments Volume | Team/Business Prepaid | Team/Business On-Demand | -|---|---|---| -| >25 - 100 (GB) | $0.24 | $0.312 | -| >100 - 200 (GB) | $0.24 | $0.312 | -| >200 - 10k (GB) | $0.23 | $0.299 | +| ------------------------ | --------------------- | ----------------------- | +| >25 - 100 (GB) | $0.24 | $0.312 | +| >100 - 200 (GB) | $0.24 | $0.312 | +| >200 - 10k (GB) | $0.23 | $0.299 | -{/**/} +{/* */} #### Consolidated Pricing @@ -204,6 +207,7 @@ Sentry uses two different billing cycles: one for your paid plan and reserved vo _If you're on a monthly subscription billing cycle, your on-demand billing cycle will be aligned to it._ Users with [Billing or Owner-level](/organization/membership/) permissions can find their invoices by going to the [**Settings**](https://sentry.io/orgredirect/organizations/:orgslug/settings/) page and clicking "Subscription" (under the "Usage & Billing" heading.) + ## Plans & Free Trials Sentry has one free Developer plan and three paid plans: Team, Business, and Enterprise. You can find more information about each of these plans and what they include on our [pricing page](https://sentry.io/pricing/). @@ -211,6 +215,7 @@ Sentry has one free Developer plan and three paid plans: Team, Business, and Ent Plan upgrades take effect immediately. Plan downgrades and cancellations are processed as the end of the current contract cycle and cannot be refunded. If you no longer want to be on a paid plan, you'll revert to the base Developer plan at the end of your current contract. All new Sentry accounts come with a 14-day free trial period. You'll have the option to upgrade and continue to use Sentry's latest features like Performance Monitoring at any time before your trial ends. Upgrades will be effective immediately. Users who haven't upgraded by the end of their free trial will remain on the free Developer plan with limited features. + ## Product Trials In addition to the free Business trial available to new accounts, Sentry offers a one-time, 14-day product trial as a way to let your organization try out products that aren't part of your billing plan (such as Session Replays). Product trials are specific to each product, so you can try one product at a time or multiple products at the same time. @@ -236,6 +241,7 @@ Free accounts will be able to request a one-time product trial at any time. - Existing Team or Business accounts will be able to request a one-time product trial for products that aren't already part of their billing plan at any time. - Existing Team accounts that haven't opted in to a Business trial will have the option to request a Business trial and product trials for products that aren't already part of their billing plan at any time. + ## Taxes The following sections cover taxation for various jurisdictions, business-to-business and business-to-customer taxation differences, and exemptions. @@ -274,17 +280,17 @@ As of December 1, 2020, customers with a US-based billing address may be subject As of October 1, 2022, customers with a Canadian-based billing address may be subject to provincial and local sales tax, varying according to province. Canadian customers may be subject to one or more of the following taxes depending on their location: -{/**/} +{/* */} -| Province(s) | Tax Type(s) | Total Tax Rate | -|---|---|---| -| Alberta, Northwest Territories,

Nunavut, Yukon | Goods & Service Tax (5%) | 5% | -| British Columbia, Manitoba | Goods & Service Tax (5%)

Provincial Sales Tax (7%) | 12% | -| New Brunswick,

Newfoundland and Labrador,

Nova Scotia, Prince Edward Island | Harmonized Sales Tax | 15% for all provinces

except Ontario (13%) | -| Quebec | Goods & Service Tax (5%)

Quebec Sales Tax (9.975%) | 14.975% | -| Saskatchewan | Goods & Service Tax (5%)

Provincial Sales Tax (6%) | 11% | +| Province(s) | Tax Type(s) | Total Tax Rate | +| --------------------------------------------------------------------------------------------- | ------------------------------------------------------------ | --------------------------------------------------- | +| Alberta, Northwest Territories,

Nunavut, Yukon | Goods & Service Tax (5%) | 5% | +| British Columbia, Manitoba | Goods & Service Tax (5%)

Provincial Sales Tax (7%) | 12% | +| New Brunswick,

Newfoundland and Labrador,

Nova Scotia, Prince Edward Island | Harmonized Sales Tax | 15% for all provinces

except Ontario (13%) | +| Quebec | Goods & Service Tax (5%)

Quebec Sales Tax (9.975%) | 14.975% | +| Saskatchewan | Goods & Service Tax (5%)

Provincial Sales Tax (6%) | 11% | -{/**/} +{/* */} All Canadian federal and provincial taxes will be calculated based on billing address.