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coolguyzone merged 4 commits into from
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Add updates to AM2 billing docs #13276

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Add updates to AM2 billing docs
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Update docs/pricing/legacy-pricing.mdx
coolguyzone Apr 8, 2025
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145 changes: 86 additions & 59 deletions docs/pricing/legacy-pricing.mdx
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Expand Up @@ -6,9 +6,9 @@ description: "Learn about our pricing structure, how to manage your spend, and t
---

<Alert>
This information only applies to paid plans that were activated **before June 11, 2024** and haven't been upgraded since.

If you're on a free or paid plan that was activated on June 11, 2024 or later, see the [current pricing page](/pricing/).
This information applies to organizations on plans that include transactions
or performance units based billing. If you're on a paid or free plan that
includes spans, please see the latest [pricing page](/pricing/).
</Alert>

This page gives you an in-depth understanding of our pricing and billing structure, including:
Expand All @@ -24,94 +24,118 @@ We bill based on the amount of data you want us to process. Our [Developer, Team

On top of that, you can choose to pay for a set, prepaid volume of additional data at a discounted price. You can also set aside an on-demand budget to cover potential overages, which will only be used once the prepaid budget has run out.

- **[Prepaid volume:](#prepaid-reserved-capacity)** A predetermined amount of data you pay for in advance at a discount, on a monthly or annual basis.
- **[On-demand volume:](#on-demand-capacity)** An overage budget that kicks in only if your prepaid volume has been used up. Having this makes it possible to control the maximum amount you will spend for overages each month.
- **Prepaid volume:** A predetermined amount of data you pay for in advance at a discount, on a monthly or annual basis.
- **On-demand volume** An overage budget that kicks in only if your prepaid volume has been used up. Having this makes it possible to control the maximum amount you will spend for overages each month.

If you run out of **both** your prepaid and on-demand volume, any new data you send will be rejected and you won't be charged for it.

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Line 26 on-demand volume link doesn't seem to be attached to an anchor down the page anymore

### Per-Category Pricing

If you'd like to buy either prepaid or on-demand data on top of what's included in your plan, you can buy as much as you think you'll need per data category. [Errors](#errors-pricing), [Performance](#performance-pricing), [Replays](#replays-pricing), [Cron Monitors](#cron-monitors-pricing), [Uptime Monitors](#uptime-monitors-pricing), and [Attachments](#attachments-pricing) each have their own unique pricing structures, as listed in the tables below:
If you'd like to buy either prepaid or on-demand data on top of what's included in your plan, you can buy as much as you think you'll need per data category. [Errors](#errors-pricing), [Performance and Profiling](#performance-and-profiling-pricing), [Replays](#replays-pricing), [Cron Monitors](#cron-monitors-pricing), [Uptime Monitors](#uptime-monitors-pricing), and [Attachments](#attachments-pricing) each have their own unique pricing structures, as listed in the tables below:

<Alert>

Please note that all per-category prices listed below have been rounded to the nearest millionth.

</Alert>

{/*<!-- prettier-ignore-start -->*/}
{/* <!-- prettier-ignore-start --> */}

#### Errors Pricing

| Volume | Team Prepaid | Team On-Demand | Business Prepaid | Business On-Demand |
| ---------- | ------------ | -------------- | ---------------- | ------------------ |
| >50k-100k | $0.000290 | $0.000377 | $0.000890 | $0.001157 |
| >100k-500k | $0.000175 | $0.000228 | $0.000500 | $0.000650 |
| >500k-2M | $0.000150 | $0.000195 | $0.000300 | $0.000390 |
| >2M-10M | $0.000150 | $0.000195 | $0.000300 | $0.000390 |
| >10M-20M | $0.000130 | $0.000169 | $0.000251 | $0.000326 |
| >20M-50M | $0.000120 | $0.000156 | $0.000144 | $0.000187 |

| Volume | Team Prepaid | Team On-Demand | Business Prepaid | Business On-Demand |
|---|---|---|---|---|
| >50k-100k | $0.000290 | $0.000377 | $0.000890 | $0.001157 |
| >100k-500k | $0.000175 | $0.000228 | $0.000500 | $0.000650 |
| >500k-2M | $0.000150 | $0.000195 | $0.000300 | $0.000390 |
| >2M-10M | $0.000150 | $0.000195 | $0.000300 | $0.000390 |
| >10M-20M | $0.000130 | $0.000169 | $0.000251 | $0.000326 |
| >20M-50M | $0.000120 | $0.000156 | $0.000144 | $0.000187 |

#### Performance Pricing
#### Performance and Profiling Pricing

Performance Units can be used towards multiple Performance event types, depending on what you've enabled:

| Event Type | Unit Value | |
|---|---|---|
| Transactions | 1 Unit | Sent by SDKs with only [Tracing](/product/sentry-basics/tracing/) enabled |
| Transactions with Profiling | 1.3 Units | Sent by SDKs with both [Tracing](/product/sentry-basics/tracing/) & [Profiling](/product/profiling/) enabled |
| Event Type | Unit Value | |
| --------------------------- | ---------- | ------------------------------------------------------------------------------------------------------------ |
| Transactions | 1 Unit | Sent by SDKs with only [Tracing](/product/sentry-basics/tracing/) enabled |
| Transactions with Profiling | 1.3 Units | Sent by SDKs with both [Tracing](/product/sentry-basics/tracing/) & [Profiling](/product/profiling/) enabled |

| Total Performance Unit Volume | Team Prepaid | Team On-Demand | Business Prepaid | Business On-Demand |
|---|---|---|---|---|
| >100k-250k | $0.000100 | $0.000189 | $0.000300 | $0.000579 |
| >250k-500k | $0.000058 | $0.000130 | $0.000178 | $0.000390 |
| >500k-1M | $0.000052 | $0.000075 | $0.000130 | $0.000231 |
| >1M-4.5M | $0.000052 | $0.000068 | $0.000130 | $0.000169 |
| >4.5M-5M | $0.000046 | $0.000068 | $0.000092 | $0.0000169 |
| >5M-5.5M | $0.000039 | $0.000060 | $0.000074 | $0.000120 |
| >5.5M-10M | $0.000039 | $0.000051 | $0.000074 | $0.000096 |
| >10M-15M | $0.000027 | $0.000051 | $0.000040 | $0.000096 |
| >15M-100M | $0.000027 | $0.000036 | $0.000040 | $0.000053 |
| >100M-150M | $0.000019 | $0.000036 | $0.000032 | $0.000053 |
| >150M-200M | $0.000019 | $0.000021 | $0.000032 | $0.000042 |
| ----------------------------- | ------------ | -------------- | ---------------- | ------------------ |
| >100k-250k | $0.000100 | $0.000189 | $0.000300 | $0.000579 |
| >250k-500k | $0.000058 | $0.000130 | $0.000178 | $0.000390 |
| >500k-1M | $0.000052 | $0.000075 | $0.000130 | $0.000231 |
| >1M-4.5M | $0.000052 | $0.000068 | $0.000130 | $0.000169 |
| >4.5M-5M | $0.000046 | $0.000068 | $0.000092 | $0.0000169 |
| >5M-5.5M | $0.000039 | $0.000060 | $0.000074 | $0.000120 |
| >5.5M-10M | $0.000039 | $0.000051 | $0.000074 | $0.000096 |
| >10M-15M | $0.000027 | $0.000051 | $0.000040 | $0.000096 |
| >15M-100M | $0.000027 | $0.000036 | $0.000040 | $0.000053 |
| >100M-150M | $0.000019 | $0.000036 | $0.000032 | $0.000053 |
| >150M-200M | $0.000019 | $0.000021 | $0.000032 | $0.000042 |

**Profile Hours Pricing**

Depending on how you've configured profiling in your SDK, you will either be sending Transactions with Profiling and be billed using Performance Units as described above, or you will be using Continuous Profiling or UI Profiling and be billed using Profile Hours.

<Alert>
To understand more about profiling configuration and migration from
Transactions with Profiling to Continuous or UI Profiling, please see this
[FAQ.](/)
{/* TODO: Add link to FAQ */}
</Alert>

Profile hours are determined by the length of the profile in milliseconds and is billed in hours. Partial hours are prorated and rounded down to the nearest cent. Profile Hours are only available through your Pay-as-you-go (PAYG) budget.

**Continuous Profile Hours**

| Team PAYG | Business PAYG |
| ------------ | ------------- |
| $0.0315/hour | $0.0315/hour |

**UI Profile Hours**

| Team PAYG | Business PAYG |
| ---------- | ------------- |
| $0.25/hour | $0.25/hour |

#### Replays Pricing

| Total Replays Volume | Team/Business Prepaid | Team/Business On-Demand |
|---|---|---|
| >500-5k | n/a: minimum 10k volume required | $0.003900 |
| >5k-10k | n/a: minimum 10k volume required | $0.003705 |
| >10k-100k | $0.002850 | $0.003705 |
| >100k-900k | $0.002565 | $0.003335 |
| >900k-4.5M | $0.002309 | $0.003001 |
| >4.5M-10M | $0.001962 | $0.002551 |
| Total Replays Volume | Team/Business Prepaid | Team/Business On-Demand |
| -------------------- | -------------------------------- | ----------------------- |
| >500-5k | n/a: minimum 10k volume required | $0.003900 |
| >5k-10k | n/a: minimum 10k volume required | $0.003705 |
| >10k-100k | $0.002850 | $0.003705 |
| >100k-900k | $0.002565 | $0.003335 |
| >900k-4.5M | $0.002309 | $0.003001 |
| >4.5M-10M | $0.001962 | $0.002551 |

#### Cron Monitors Pricing

Monitors for Crons can't be purchased in advance. Crons are available to use and purchase through a predetermined on-demand budget that can be shared across all event types or defined per category.

| Total Monitors Volume | Team/Business On-Demand |
|---|---|
| >1 | $0.78 |
| --------------------- | ----------------------- |
| >1 | $0.78 |

#### Uptime Monitors Pricing

Monitors for Uptime can't be purchased in advance. Uptime monitors are available to use and purchase through a predetermined on-demand budget that can either be shared across all event types or defined per category.

| Total Monitors Volume | Team/Business On-Demand |
|---|---|
| >1 | $1.00 |
| --------------------- | ----------------------- |
| >1 | $1.00 |

#### Attachments Pricing

| Total Attachments Volume | Team/Business Prepaid | Team/Business On-Demand |
|---|---|---|
| >25 - 100 (GB) | $0.24 | $0.312 |
| >100 - 200 (GB) | $0.24 | $0.312 |
| >200 - 10k (GB) | $0.23 | $0.299 |
| ------------------------ | --------------------- | ----------------------- |
| >25 - 100 (GB) | $0.24 | $0.312 |
| >100 - 200 (GB) | $0.24 | $0.312 |
| >200 - 10k (GB) | $0.23 | $0.299 |

{/*<!-- prettier-ignore-end -->*/}
{/* <!-- prettier-ignore-end --> */}

#### Consolidated Pricing

Expand Down Expand Up @@ -183,13 +207,15 @@ Sentry uses two different billing cycles: one for your paid plan and reserved vo

_If you're on a monthly subscription billing cycle, your on-demand billing cycle will be aligned to it._
Users with [Billing or Owner-level](/organization/membership/) permissions can find their invoices by going to the [**Settings**](https://sentry.io/orgredirect/organizations/:orgslug/settings/) page and clicking "Subscription" (under the "Usage & Billing" heading.)

## Plans & Free Trials

Sentry has one free Developer plan and three paid plans: Team, Business, and Enterprise. You can find more information about each of these plans and what they include on our [pricing page](https://sentry.io/pricing/).

Plan upgrades take effect immediately. Plan downgrades and cancellations are processed as the end of the current contract cycle and cannot be refunded. If you no longer want to be on a paid plan, you'll revert to the base Developer plan at the end of your current contract.

All new Sentry accounts come with a 14-day free trial period. You'll have the option to upgrade and continue to use Sentry's latest features like Performance Monitoring at any time before your trial ends. Upgrades will be effective immediately. Users who haven't upgraded by the end of their free trial will remain on the free Developer plan with limited features.

## Product Trials

In addition to the free Business trial available to new accounts, Sentry offers a one-time, 14-day product trial as a way to let your organization try out products that aren't part of your billing plan (such as Session Replays). Product trials are specific to each product, so you can try one product at a time or multiple products at the same time.
Expand All @@ -215,6 +241,7 @@ Free accounts will be able to request a one-time product trial at any time.
- Existing Team or Business accounts will be able to request a one-time product trial for products that aren't already part of their billing plan at any time.

- Existing Team accounts that haven't opted in to a Business trial will have the option to request a Business trial and product trials for products that aren't already part of their billing plan at any time.

## Taxes

The following sections cover taxation for various jurisdictions, business-to-business and business-to-customer taxation differences, and exemptions.
Expand Down Expand Up @@ -253,17 +280,17 @@ As of December 1, 2020, customers with a US-based billing address may be subject

As of October 1, 2022, customers with a Canadian-based billing address may be subject to provincial and local sales tax, varying according to province. Canadian customers may be subject to one or more of the following taxes depending on their location:

{/*<!-- prettier-ignore-start -->*/}
{/* <!-- prettier-ignore-start --> */}

| Province(s) | Tax Type(s) | Total Tax Rate |
|---|---|---|
| Alberta, Northwest Territories,<br></br> Nunavut, Yukon | Goods & Service Tax (5%) | 5% |
| British Columbia, Manitoba | Goods & Service Tax (5%) <br></br> Provincial Sales Tax (7%) | 12% |
| New Brunswick,<br></br> Newfoundland and Labrador,<br></br> Nova Scotia, Prince Edward Island | Harmonized Sales Tax | 15% for all provinces<br></br> except Ontario (13%) |
| Quebec | Goods & Service Tax (5%) <br></br> Quebec Sales Tax (9.975%) | 14.975% |
| Saskatchewan | Goods & Service Tax (5%) <br></br> Provincial Sales Tax (6%) | 11% |
| Province(s) | Tax Type(s) | Total Tax Rate |
| --------------------------------------------------------------------------------------------- | ------------------------------------------------------------ | --------------------------------------------------- |
| Alberta, Northwest Territories,<br></br> Nunavut, Yukon | Goods & Service Tax (5%) | 5% |
| British Columbia, Manitoba | Goods & Service Tax (5%) <br></br> Provincial Sales Tax (7%) | 12% |
| New Brunswick,<br></br> Newfoundland and Labrador,<br></br> Nova Scotia, Prince Edward Island | Harmonized Sales Tax | 15% for all provinces<br></br> except Ontario (13%) |
| Quebec | Goods & Service Tax (5%) <br></br> Quebec Sales Tax (9.975%) | 14.975% |
| Saskatchewan | Goods & Service Tax (5%) <br></br> Provincial Sales Tax (6%) | 11% |

{/*<!-- prettier-ignore-end -->*/}
{/* <!-- prettier-ignore-end --> */}

All Canadian federal and provincial taxes will be calculated based on billing address.

Expand Down