OpenAI Agents data appears in traces but not in AI Insights page

[InterstellarStella]

How do you use Sentry?

Sentry Saas (sentry.io)

Version

2.39.0

Steps to Reproduce

Using:

• sentry-sdk: 2.39.0
• openai: 1.107.1
• openai-agents: 0.3.3
• Python: 3.13.2

import sentry_sdk
import agents
from sentry_sdk.integrations.openai_agents import OpenAIAgentsIntegration

sentry_sdk.init(
    dsn="YOUR_DSN",
    enable_tracing=True,
    traces_sample_rate=1.0,
    send_default_pii=True,
    integrations=[OpenAIAgentsIntegration()],
)

my_agent = agents.Agent(
    name="My Agent",
    instructions="You are a helpful assistant.",
    model="gpt-4o-mini",
)

result = agents.Runner.run_sync(my_agent, input="hi")

Expected Result

Agent workflow data should appear in the Insights → AI page alongside other AI monitoring data.

Actual Result

The agent workflow data is partially captured: it appears in the Insights → Backend section, and individual traces show an AI Spans tab with details like token usage and agent information. However, the Insights → AI page remains completely empty, even though the integration appears to be working correctly based on the trace data.

The agent_workflow_span function creates the root workflow span without specifying an op parameter. The AI Insights page filters for transactions with AI-specific operation types like gen_ai.pipeline, which seems to be causing the issue.

Zendesk ticket

[linear]

PY-1874

[sentrivana]

Hey @InterstellarStella, thanks for forwarding. I tried out the snippet and the trace does show up in my AI insights:

Can you confirm this is different from what you/the user is seeing? Do I understand correctly there is nothing at all showing up on the Insights > AI page?

(From what I observed the charts on the insights page populate quicker than the trace list, which takes some time. Don't think that's particularly relevant but mentioning it just in case.)

[InterstellarStella]

Hi @sentrivana it turns out that the customer also cannot reproduce the issue in a new org, only in their existing one. Do you have access to the Zendesk ticket I linked?