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| 1 | +--- |
| 2 | +name: Authentication failure |
| 3 | +about: An authentication problem occurred when running a Git command. |
| 4 | +title: '' |
| 5 | +labels: 'auth-failure' |
| 6 | +assignees: '' |
| 7 | +--- |
| 8 | + |
| 9 | +**Which version of GCM Core are you using?** |
| 10 | + |
| 11 | +From a terminal, run `git-credential-manager version` and paste the output. |
| 12 | + |
| 13 | +<!-- Ex: |
| 14 | +Git Credential Manager version 2.0.8-beta+e1f8492d04 (macOS, .NET Core 4.6.27129.04) |
| 15 | +--> |
| 16 | + |
| 17 | +**Which Git host provider are you trying to connect to?** |
| 18 | + |
| 19 | +* [ ] Azure DevOps |
| 20 | +* [ ] Azure DevOps Server (TFS/on-prem) |
| 21 | +* [ ] GitHub |
| 22 | +* [ ] GitHub Enterprise |
| 23 | +* [ ] BitBucket |
| 24 | +* [ ] Other - please describe |
| 25 | + |
| 26 | +**Can you access the remote repository directly in the browser using the remote URL?** |
| 27 | + |
| 28 | +From a terminal, run `git remote -v` to see your remote URL. |
| 29 | + |
| 30 | +<!-- Ex: |
| 31 | +origin https://dev.azure.com/contoso/_git/widgets |
| 32 | +--> |
| 33 | + |
| 34 | +* [ ] Yes |
| 35 | +* [ ] No, I get a permission error |
| 36 | +* [ ] No, for a different reason - please describe |
| 37 | + |
| 38 | +--- |
| 39 | + |
| 40 | +**_[Azure DevOps only]_ What format is your remote URL?** |
| 41 | + |
| 42 | +* [ ] Not applicable |
| 43 | +* [ ] https://dev.azure.com/`{org}`/... |
| 44 | +* [ ] https://`{org}`@dev.azure.com/`{org}`/... |
| 45 | +* [ ] https://`{org}`.visualstudio.com/... |
| 46 | + |
| 47 | +**_[Azure DevOps only]_ If the account picker shows more than one identity as you authenticate, check that you selected the same one that has access on the web.** |
| 48 | + |
| 49 | +* [ ] Not applicable |
| 50 | +* [ ] I only see one identity |
| 51 | +* [ ] I checked each identity and none worked |
| 52 | + |
| 53 | +--- |
| 54 | + |
| 55 | +**Expected behavior** |
| 56 | + |
| 57 | +I am authenticated and my Git operation completes successfully. |
| 58 | + |
| 59 | +**Actual behavior** |
| 60 | + |
| 61 | +A clear and concise description of what happens. For example: exception is thrown, UI freezes, etc. |
| 62 | + |
| 63 | +**Logs** |
| 64 | + |
| 65 | +Set the environment variables `GCM_TRACE=1` and `GIT_TRACE=1` and re-run your Git command. Review and redact any private information and attach the log. |
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