If your support request is outside of the scope of what our team can help you with, we may recommend next steps to resolve your issue outside of {% data variables.contact.github_support %}. Your support request is possibly out of {% data variables.contact.github_support %}'s scope if the request is primarily about:
- Third party integrations, such as Jira{% ifversion ghes %}
- Hardware setup
- Hypervisor-related issues, such as OS disk detection, network setup, boot failure, VM console access, etc{% endif %}
- CI/CD, such as Jenkins
- Writing scripts
- Configuration of external authentication systems, such as SAML identity providers
- Open source projects
- Writing or debugging new queries for {% data variables.product.prodname_codeql %}
- Cloud provider configurations, such as virtual network setup, custom firewall, or proxy rules
- Container orchestration, such as Kubernetes setup, or networking
- Detailed assistance with workflows and data management
- Preview features. {% data variables.release-phases.public_preview_caps %}, {% data variables.release-phases.private_preview %}, and technical preview features are out of {% data variables.contact.github_support %}'s scope. {% ifversion ghec or ghes %}For support with {% data variables.release-phases.public_preview %} features, you can contact your account manager on {% data variables.contact.contact_enterprise_sales %}. For support with {% data variables.release-phases.private_preview %} features, contact the group provided during the {% data variables.release-phases.private_preview %}'s onboarding session, or your account manager on {% data variables.contact.contact_enterprise_sales %}.{% endif %}
For detailed assistance with workflows and data management, consult GitHub Expert Services, which offer specialized support to help you optimize your use of the platform.
If you're uncertain if the issue is out of scope, open a ticket and we're happy to help you determine the best way to proceed.