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Copy file name to clipboardExpand all lines: content/sponsors/getting-started-with-github-sponsors/about-github-sponsors.md
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---
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title: About GitHub Sponsors
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intro: '{% data variables.product.prodname_sponsors %} allows the developer community to financially support the people and organizations who design, build, and maintain the open source projects they depend on, directly on {% data variables.product.product_name %}.'
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intro: '{% data variables.product.prodname_sponsors %} allows the developer community to financially support the people and organizations who design, build, and maintain the open source projects they depend on, directly on {% data variables.product.github %}.'
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> [!NOTE]
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> {% data reusables.sponsors.matching-fund-eligible %}
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The {% data variables.product.prodname_matching_fund %} aims to benefit members of the {% data variables.product.prodname_dotcom %} community who develop open source software that promotes the [{% data variables.product.prodname_dotcom %} Community Guidelines](/free-pro-team@latest/site-policy/github-terms/github-community-guidelines). Payments to sponsored organizations and payments from organizations are not eligible for {% data variables.product.prodname_matching_fund %}.
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The {% data variables.product.prodname_matching_fund %} aims to benefit members of the {% data variables.product.github %} community who develop open source software that promotes the [{% data variables.product.github %} Community Guidelines](/free-pro-team@latest/site-policy/github-terms/github-community-guidelines). Payments to sponsored organizations and payments from organizations are not eligible for {% data variables.product.prodname_matching_fund %}.
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To be eligible for the {% data variables.product.prodname_matching_fund %}, you must create a profile that will attract a community that will sustain you for the long term. For more information about creating a strong profile, see [AUTOTITLE](/sponsors/receiving-sponsorships-through-github-sponsors/editing-your-profile-details-for-github-sponsors).
Copy file name to clipboardExpand all lines: content/sponsors/sponsoring-open-source-contributors/about-sponsorships-fees-and-taxes.md
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If the account you want to sponsor does not have a profile on {% data variables.product.prodname_sponsors %}, you can encourage the account to join. For more information, see [AUTOTITLE](/sponsors/receiving-sponsorships-through-github-sponsors/setting-up-github-sponsors-for-your-personal-account) and [AUTOTITLE](/sponsors/receiving-sponsorships-through-github-sponsors/setting-up-github-sponsors-for-your-organization).
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> [!NOTE]
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> {% data variables.product.prodname_dotcom %} is not responsible for how developers represent themselves nor does {% data variables.product.prodname_dotcom %} endorse any sponsored open source projects. The claims are solely the responsibility of the developer receiving the funds. Make sure you trust a person before offering a sponsorship. For more information, see the [{% data variables.product.prodname_sponsors %} Additional Terms](/free-pro-team@latest/site-policy/github-terms/github-sponsors-additional-terms).
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> {% data variables.product.github %} is not responsible for how developers represent themselves nor does {% data variables.product.github %} endorse any sponsored open source projects. The claims are solely the responsibility of the developer receiving the funds. Make sure you trust a person before offering a sponsorship. For more information, see the [{% data variables.product.prodname_sponsors %} Additional Terms](/free-pro-team@latest/site-policy/github-terms/github-sponsors-additional-terms).
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## About billing and sponsorship payments
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## Using the sponsorships dashboard for organizations
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You can use the sponsorships dashboard to see an overview of active and past sponsorships. Organization owners can use the dashboard to see how much they are paying, make changes to sponsorships, and export their sponsorships as a CSV file. Non-members and people signed out of {% data variables.product.product_name %} can see public sponsorships and organization members can see public and private sponsorships.
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You can use the sponsorships dashboard to see an overview of active and past sponsorships. Organization owners can use the dashboard to see how much they are paying, make changes to sponsorships, and export their sponsorships as a CSV file. Non-members and people signed out of {% data variables.product.github %} can see public sponsorships and organization members can see public and private sponsorships.
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You can access the sponsorships dashboard through your organization's profile.
Copy file name to clipboardExpand all lines: content/sponsors/sponsoring-open-source-contributors/index.md
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---
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title: Sponsoring open source contributors
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intro: 'You can sponsor contributors, receive updates on developers and organizations you sponsor, and display a sponsor badge throughout {% data variables.product.product_name %}.'
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intro: 'You can sponsor contributors, receive updates on developers and organizations you sponsor, and display a sponsor badge throughout {% data variables.product.github %}.'
Copy file name to clipboardExpand all lines: content/sponsors/sponsoring-open-source-contributors/paying-for-github-sponsors-by-invoice.md
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If your organization currently pays for {% data variables.product.prodname_sponsors %} by credit card, you can switch to paying by invoice. Switching to paying by invoice will not affect the billing schedule for other {% data variables.product.company_short %} products like {% data variables.product.prodname_actions %} or {% data variables.product.prodname_registry %}.
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> [!NOTE]
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> Changing your payment method to invoiced billing will cancel your current sponsorships and your current sponsored projects will receive a cancellation email. You will need to set up your sponsorships again after switching to paying by invoice. You can view your recently canceled sponsorships in your past sponsorships list. Additionally, {% data variables.product.prodname_dotcom %} will email you a list of your active sponsorships prior to switching to invoiced billing. You can re-sponsor projects by importing that list into the bulk sponsorship tool. For more information, see [AUTOTITLE](/sponsors/sponsoring-open-source-contributors/sponsoring-an-open-source-contributor#sponsoring-accounts-in-bulk).
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> Changing your payment method to invoiced billing will cancel your current sponsorships and your current sponsored projects will receive a cancellation email. You will need to set up your sponsorships again after switching to paying by invoice. You can view your recently canceled sponsorships in your past sponsorships list. Additionally, {% data variables.product.github %} will email you a list of your active sponsorships prior to switching to invoiced billing. You can re-sponsor projects by importing that list into the bulk sponsorship tool. For more information, see [AUTOTITLE](/sponsors/sponsoring-open-source-contributors/sponsoring-an-open-source-contributor#sponsoring-accounts-in-bulk).
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{% data reusables.profile.access_org %}
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{% data reusables.profile.org_settings %}
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## Understanding your {% data variables.product.prodname_sponsors %} invoice
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Payments to {% data variables.product.prodname_sponsors %} are invoiced through Stripe. Organizations will receive an invoice by email from Stripe, Inc. This invoice is separate from the one you receive for {% data variables.product.product_name %} services, and may have a different payment date.
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Payments to {% data variables.product.prodname_sponsors %} are invoiced through Stripe. Organizations will receive an invoice by email from Stripe, Inc. This invoice is separate from the one you receive for {% data variables.product.github %} services, and may have a different payment date.
Copy file name to clipboardExpand all lines: content/support/contacting-github-support/creating-a-support-ticket.md
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Especially for tickets with {% data variables.product.support_ticket_priority_urgent %} priority, the person contacting {% data variables.contact.github_support %} should:
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* Be knowledgeable in your internal systems, tools, policies, and practices.
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* Be a proficient user of {% data variables.product.product_name %}.
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* Be a proficient user of {% data variables.product.prodname_ghe_server %}.
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* Have full access and permissions to any services that are required to troubleshoot the issue.
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* Be authorized to make the recommended changes to your network and any applicable products.
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1. Navigate to the {% data variables.contact.contact_landing_page_portal %} and choose one of the following options:
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* To sign in with your {% data variables.product.prodname_dotcom %} account, click **Sign in with {% data variables.product.prodname_dotcom %}**.
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* To sign up for {% data variables.product.prodname_dotcom %}, click **Sign up for {% data variables.product.prodname_dotcom %}**.
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* To sign in with your {% data variables.product.github %} account, click **Sign in with {% data variables.product.github %}**.
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* To sign up for {% data variables.product.github %}, click **Sign up for {% data variables.product.github %}**.
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* If you can't sign in or sign up, click **Can't sign in?** and fill out the form. You will be guided through an email verification process.{% ifversion ghec or ghes %} You will need to upload your {% data variables.product.prodname_enterprise %} license. For more information, see [AUTOTITLE](/billing/managing-your-license-for-github-enterprise/downloading-your-license-for-github-enterprise).{% endif %}
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{% data reusables.support.submit-a-ticket %}
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1. Choose one of the following options:
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* To sign in with your {% data variables.product.prodname_dotcom %} account, click **Sign in with {% data variables.product.prodname_dotcom %}**.
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* To sign up for {% data variables.product.prodname_dotcom %}, click **Sign up for {% data variables.product.prodname_dotcom %}**.
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* To sign in with your {% data variables.product.github %} account, click **Sign in with {% data variables.product.github %}**.
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* To sign up for {% data variables.product.github %}, click **Sign up for {% data variables.product.github %}**.
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* If you can't sign in or sign up, click **Can't sign in?** and fill out the form. You will be guided through an email verification process. You will need to upload your {% data variables.product.prodname_enterprise %} license. For more information, see [AUTOTITLE](/billing/managing-your-license-for-github-enterprise/downloading-your-license-for-github-enterprise).
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1. If you'd like to include diagnostics with your support ticket, Under "Diagnostics", click **Download diagnostic info** and save the file locally. You'll attach this file to your support ticket later.
Copy file name to clipboardExpand all lines: content/support/learning-about-github-support/about-github-support.md
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## About {% data variables.contact.github_support %}
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The support options available to {% data variables.product.prodname_dotcom %} users depend on the products used by their personal accounts, any organizations or enterprises they are members of, and any {% data variables.product.prodname_ghe_server %} instances they manage. Each product includes a default level of support and accounts that use {% data variables.product.prodname_enterprise %} can purchase {% data variables.contact.premium_support %}.
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The support options available to {% data variables.product.github %} users depend on the products used by their personal accounts, any organizations or enterprises they are members of, and any {% data variables.product.prodname_ghe_server %} instances they manage. Each product includes a default level of support and accounts that use {% data variables.product.prodname_enterprise %} can purchase {% data variables.contact.premium_support %}.
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{% rowheaders %}
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{% ifversion ghes %}
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You can contact {% data variables.contact.enterprise_support %} through the {% data variables.contact.contact_enterprise_portal %} for help with:
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* Installing and using {% data variables.product.product_name %}
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* Installing and using {% data variables.product.prodname_ghe_server %}
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* Identifying and verifying the causes of suspected errors
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* Installing and using {% data variables.product.prodname_advanced_security %}
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{% ifversion fpt or ghec %}
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Before contacting {% data variables.contact.github_support %}, check if there are currently any incidents affecting services on {% data variables.product.product_name %} on [{% data variables.product.prodname_dotcom %} Status](https://githubstatus.com/). For more information, see [About GitHub status](#about-github-status).
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Before contacting {% data variables.contact.github_support %}, check if there are currently any incidents affecting services on {% data variables.product.github %} on [{% data variables.product.github %} Status](https://githubstatus.com/). For more information, see [About GitHub status](#about-github-status).
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{% endif %}
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{% ifversion fpt %}
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You can contact {% data variables.contact.github_support %} in English.
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{% else %}
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With {% data variables.product.product_name %}, you have access to support in English and Japanese.
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With {% data variables.product.prodname_enterprise %}, you have access to support in English and Japanese.
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{% endif %}
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{% data reusables.support.support-ticket-translation-option %}
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## About GitHub status
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You can check for any incidents currently affecting {% data variables.product.product_name %} services and view information about past incidents on {% data variables.product.prodname_dotcom %}'s [Status page]({% ifversion fpt or ghec %}https://githubstatus.com{% endif %}).
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You can check for any incidents currently affecting {% data variables.product.github %} services and view information about past incidents on {% data variables.product.github %}'s [Status page]({% ifversion fpt or ghec %}https://githubstatus.com{% endif %}).
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You can also subscribe and get alerted via email, text message, and webhook whenever there's an incident affecting {% data variables.product.product_name %}.
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You can also subscribe and get alerted via email, text message, and webhook whenever there's an incident affecting {% data variables.product.github %}.
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You can also use the {% data variables.product.company_short %} Status API to check for incidents. For more information, see [{% data variables.product.company_short %} Status API](https://www.githubstatus.com/api/).
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## About {% data variables.product.prodname_copilot_in_support %}
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You can receive answers to questions relating to {% data variables.product.prodname_dotcom %}'s products and features before submitting a support ticket by using {% data variables.product.prodname_copilot_in_support %}. {% data variables.product.prodname_copilot_in_support %} is an AI-powered tool that uses a large language model to find answers to a wide variety of support queries. If {% data variables.product.prodname_copilot_in_support %} cannot answer your question, You can proceed with submitting your ticket to {% data variables.contact.github_support %}. For more information, see [AUTOTITLE](/support/learning-about-github-support/about-copilot-in-github-support).
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You can receive answers to questions relating to {% data variables.product.github %}'s products and features before submitting a support ticket by using {% data variables.product.prodname_copilot_in_support %}. {% data variables.product.prodname_copilot_in_support %} is an AI-powered tool that uses a large language model to find answers to a wide variety of support queries. If {% data variables.product.prodname_copilot_in_support %} cannot answer your question, You can proceed with submitting your ticket to {% data variables.contact.github_support %}. For more information, see [AUTOTITLE](/support/learning-about-github-support/about-copilot-in-github-support).
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