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| 1 | +--- |
| 2 | +title: Making changes to your Copilot license |
| 3 | +shortTitle: License changes |
| 4 | +intro: 'Learn how changes to {% data variables.product.prodname_copilot %} licenses affect billing and user access for organizations, enterprises, and personal accounts.' |
| 5 | +versions: |
| 6 | + feature: copilot |
| 7 | +topics: |
| 8 | + - Copilot |
| 9 | +allowTitleToDifferFromFilename: true |
| 10 | +contentType: reference |
| 11 | +--- |
| 12 | + |
| 13 | +This article provides details about what happens when you add or remove {% data variables.product.prodname_copilot_short %} licenses, for organizations, enterprises, and personal accounts. Use it to check: |
| 14 | +* **What** happens to billing and access |
| 15 | +* **When** those changes take effect |
| 16 | +* **How** proration or refunds are handled |
| 17 | + |
| 18 | +## Personal accounts |
| 19 | + |
| 20 | +What you need to know about the following actions: |
| 21 | + |
| 22 | +* **Upgrading:** If you move from a monthly to a yearly plan, the change is **immediate**. You are charged a prorated amount for the new plan. |
| 23 | +* **Downgrading/canceling:** |
| 24 | + * **Monthly plan:** Access remains until the end of the current cycle. **No refund for unused time**. |
| 25 | + * **Yearly plan:** Access remains until the end of the annual term already paid for. |
| 26 | +* **Switching plans:** Proration applies when switching between monthly and yearly, and the new plan starts **right away**. |
| 27 | + |
| 28 | +## Organizations |
| 29 | + |
| 30 | +What you need to know about the following actions: |
| 31 | + |
| 32 | +### Adding seats |
| 33 | + |
| 34 | +* **Billing:** Additional {% data variables.product.prodname_copilot_short %} seats are billed for the remainder of the current billing cycle. Charges are prorated based on the date seats are added. |
| 35 | +* **Access:** Users assigned to new seats get access **immediately** after assignment. |
| 36 | + |
| 37 | +### Removing seats |
| 38 | + |
| 39 | +* **Billing:** |
| 40 | + * Billing for that user stops at the end of the cycle. |
| 41 | + * Reduced seat count takes effect at the start of the **next billing cycle**. |
| 42 | + * **No refunds are issued for unused time in the current cycle.** |
| 43 | +* **Access:** If a seat is unassigned during a billing cycle, the affected user can still access {% data variables.product.prodname_copilot_short %} until the end of the cycle. |
| 44 | + |
| 45 | +Additionally: |
| 46 | + |
| 47 | +* If **{% data variables.product.prodname_copilot_short %} is disabled at the organization level or licensed users are removed from the organization**: Affected users lose access to {% data variables.product.prodname_copilot_short %} immediately. Billing for affected users stops at the end of the cycle. If a user is restored to the organization or {% data variables.product.prodname_copilot_short %} is reenabled during the billing cycle, the users regain access to {% data variables.product.prodname_copilot_short %} **immediately**. |
| 48 | + |
| 49 | +## Enterprises |
| 50 | + |
| 51 | +What you need to know about the following actions: |
| 52 | + |
| 53 | +### Adding seats |
| 54 | + |
| 55 | +* **Billing:** Additional seats are billed on a prorated basis for the remainder of the current billing cycle. |
| 56 | +* **Access:** Assigned users gain **immediate access** to {% data variables.product.prodname_copilot_short %}. |
| 57 | + |
| 58 | +### Removing seats |
| 59 | + |
| 60 | +* **Billing:** |
| 61 | + * The reduced seat count is effective in the **next billing cycle**. |
| 62 | + * **There are no refunds for the current cycle.** |
| 63 | +* **Access:** Users lose access **immediately** if their seat is removed, but seats can be reassigned within the current cycle until the new count applies. |
| 64 | + |
| 65 | +Additionally: |
| 66 | + |
| 67 | +* **If an organization with {% data variables.product.prodname_copilot_short %} seats is removed from an enterprise**: Billing for those seats will stop at the end of the billing cycle. The users who had seats assigned by the removed organization will lose access to {% data variables.product.prodname_copilot_short %} unless they receive a seat through another organization. |
| 68 | + |
| 69 | +* **If {% data variables.product.prodname_copilot_short %} is disabled at the enterprise level**: Any user with a {% data variables.product.prodname_copilot_short %} license will lose access to {% data variables.product.prodname_copilot_short %} immediately. Billing for that user stops at the end of the cycle. If {% data variables.product.prodname_copilot_short %} is reenabled, users regain access to {% data variables.product.prodname_copilot_short %} immediately. |
| 70 | + |
| 71 | +## In summary |
| 72 | + |
| 73 | +* **Proration:** Applies when adding seats/licenses or upgrading plans. You pay only for the portion of the billing cycle remaining. |
| 74 | +* **Access:** Assignments and plan changes are effective immediately for affected users. |
| 75 | +* **Removing or canceling:** No refunds are issued for unused time; access continues until the end of the cycle paid for, unless a seat/license is unassigned. |
| 76 | +* **Reassignment:** In {% data variables.copilot.copilot_for_business %} and {% data variables.copilot.copilot_enterprise %} plans, unassigned seats/licenses can be immediately reassigned to another user during the current billing cycle. |
| 77 | + |
| 78 | +| Scenario | Plan | When is billing affected? | Is proration applied? | When does access change? | Refund for unused time? | |
| 79 | +|----------------------------------|---------------------|--------------------------|----------------------|--------------------------|-------------------------| |
| 80 | +| Add seat/license | {% data variables.copilot.copilot_business_short %}, {% data variables.copilot.copilot_enterprise_short %}| Next bill | Yes | Immediately | N/A | |
| 81 | +| Remove seat/license | {% data variables.copilot.copilot_business_short %}, {% data variables.copilot.copilot_enterprise_short %}e| Next bill | N/A | Immediately | No | |
| 82 | +| Cancel subscription | All plans | End of cycle | N/A | End of cycle | No | |
| 83 | +| Upgrade/downgrade/switch plan | All plans | Immediate | Yes | Immediately | N/A (proration instead) | |
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