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[Support] Clarify scope of support for Copilot responses (#56873)
Co-authored-by: Siara <[email protected]>
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data/reusables/support/scope-of-support.md

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@@ -14,6 +14,11 @@ If your support request is outside of the scope of what our team can help you wi
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* Container orchestration, such as Kubernetes setup, or networking
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* Detailed assistance with workflows and data management
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* Preview features. {% data variables.release-phases.public_preview_caps %}, {% data variables.release-phases.private_preview %}, and {% data variables.release-phases.technical_preview %} features are out of {% data variables.contact.github_support %}'s scope.
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* {% data variables.product.prodname_copilot %} suggestions
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{% data variables.product.prodname_copilot %} provides AI-powered code suggestions and responses. As outlined in our legal terms, you retain full responsibility for your code, including any suggestions you choose to incorporate. The quality, accuracy, relevance, or functionality of {% data variables.product.prodname_copilot_short %}’s responses may not always meet your expectations, and mistakes may occur. It is your decision whether to use {% data variables.product.prodname_copilot_short %}’s suggestions, and GitHub strongly recommends implementing reasonable policies and practices to prevent the use of any suggestion in a way that could violate the rights of others. This includes, but is not limited to, using the filtering features available in {% data variables.product.prodname_copilot_short %}.
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{% data variables.product.prodname_copilot_short %}-generated suggestions and outputs are out of scope for support. GitHub Support cannot guarantee the correctness or suitability of {% data variables.product.prodname_copilot_short %}’s responses, and is not responsible for the results produced. If you have concerns about specific suggestions, please review all links and information provided to ensure accuracy and compliance with your requirements. For more information, see [{% data variables.product.prodname_copilot %} Terms](/free-pro-team@latest/site-policy/github-terms/github-terms-for-additional-products-and-features#github-copilot) and [Best practices for using {% data variables.product.prodname_copilot_short %}](/free-pro-team@latest/copilot/get-started/best-practices).
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{% ifversion ghec or ghes %}For support with {% data variables.release-phases.public_preview %} features, you can contact your account manager on {% data variables.contact.contact_enterprise_sales %}. For support with {% data variables.release-phases.private_preview %} and {% data variables.release-phases.technical_preview %} features, contact the group provided during the {% data variables.release-phases.private_preview %}'s onboarding session, or your account manager on {% data variables.contact.contact_enterprise_sales %}.{% endif %}
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