From 56705eb1953bcf67c9236d4a8eb74b2a540a60b1 Mon Sep 17 00:00:00 2001 From: EarlyEdition Date: Mon, 26 May 2025 08:41:24 -0700 Subject: [PATCH 1/2] Update github-account-recovery-policy.md https://github.com/github/site-policy/pull/1049 --- .../other-site-policies/github-account-recovery-policy.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/site-policy/other-site-policies/github-account-recovery-policy.md b/content/site-policy/other-site-policies/github-account-recovery-policy.md index ceeaaa849273..74f995a45413 100644 --- a/content/site-policy/other-site-policies/github-account-recovery-policy.md +++ b/content/site-policy/other-site-policies/github-account-recovery-policy.md @@ -14,7 +14,7 @@ You can, however, [unlink email addresses](/account-and-profile/setting-up-and-m ## Can I open a support ticket to recover my account? -For security reasons, **GitHub Support will not restore access to accounts with two-factor authentication enabled if you lose your two-factor authentication credentials or lose access to your account recovery methods.** You must use existing [account recovery methods](/authentication/securing-your-account-with-two-factor-authentication-2fa/recovering-your-account-if-you-lose-your-2fa-credentials). +For security reasons, **GitHub Support will not restore access to accounts with two-factor authentication enabled if you lose your two-factor authentication credentials or lose access to your account recovery methods. Note that if you have access to two-factor authentication, and even if you have access to github account recovery codes, you can not recover your account if you forget your password.** You must use existing [account recovery methods](/authentication/securing-your-account-with-two-factor-authentication-2fa/recovering-your-account-if-you-lose-your-2fa-credentials). GitHub does not support any other means of account recovery, including social or ID verification, by members of GitHub’s staff. This policy is in place to protect your account from unauthorized access through social engineering. From cea70b0891413658562549cf8ede7fb30ebb4c24 Mon Sep 17 00:00:00 2001 From: Sharra-writes Date: Thu, 29 May 2025 15:21:56 -0700 Subject: [PATCH 2/2] Update content/site-policy/other-site-policies/github-account-recovery-policy.md --- .../other-site-policies/github-account-recovery-policy.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/site-policy/other-site-policies/github-account-recovery-policy.md b/content/site-policy/other-site-policies/github-account-recovery-policy.md index 74f995a45413..481ae8facba2 100644 --- a/content/site-policy/other-site-policies/github-account-recovery-policy.md +++ b/content/site-policy/other-site-policies/github-account-recovery-policy.md @@ -14,7 +14,7 @@ You can, however, [unlink email addresses](/account-and-profile/setting-up-and-m ## Can I open a support ticket to recover my account? -For security reasons, **GitHub Support will not restore access to accounts with two-factor authentication enabled if you lose your two-factor authentication credentials or lose access to your account recovery methods. Note that if you have access to two-factor authentication, and even if you have access to github account recovery codes, you can not recover your account if you forget your password.** You must use existing [account recovery methods](/authentication/securing-your-account-with-two-factor-authentication-2fa/recovering-your-account-if-you-lose-your-2fa-credentials). +For security reasons, **GitHub Support will not restore access to accounts with two-factor authentication enabled if you lose your two-factor authentication credentials or lose access to your account recovery methods. You must have account recovery codes and either your password or access to your primary email.** You must use existing [account recovery methods](/authentication/securing-your-account-with-two-factor-authentication-2fa/recovering-your-account-if-you-lose-your-2fa-credentials). GitHub does not support any other means of account recovery, including social or ID verification, by members of GitHub’s staff. This policy is in place to protect your account from unauthorized access through social engineering.