From 7614410cd701d634f1300f3cd25239adc4ad2af4 Mon Sep 17 00:00:00 2001 From: Adam Ross Russell Date: Fri, 8 Aug 2025 14:47:04 -0700 Subject: [PATCH 1/3] Fix formatting in support ticket documentation --- .../contacting-github-support/creating-a-support-ticket.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/support/contacting-github-support/creating-a-support-ticket.md b/content/support/contacting-github-support/creating-a-support-ticket.md index 7416abd3e6ec..26be0f4fb6e3 100644 --- a/content/support/contacting-github-support/creating-a-support-ticket.md +++ b/content/support/contacting-github-support/creating-a-support-ticket.md @@ -23,7 +23,7 @@ topics: - Support --- -## About support tickets +## About support tickets {% ifversion fpt %} {% data reusables.support.free-and-paid-support %} From 923af979eddeeca583e1b6524d9a2df866d8522d Mon Sep 17 00:00:00 2001 From: Adam Ross Russell Date: Fri, 8 Aug 2025 15:09:38 -0700 Subject: [PATCH 2/3] Update support ticket creation instructions Added instructions for signing in with .ghe accounts. --- .../contacting-github-support/creating-a-support-ticket.md | 4 ++++ 1 file changed, 4 insertions(+) diff --git a/content/support/contacting-github-support/creating-a-support-ticket.md b/content/support/contacting-github-support/creating-a-support-ticket.md index 26be0f4fb6e3..2ca88a4f424c 100644 --- a/content/support/contacting-github-support/creating-a-support-ticket.md +++ b/content/support/contacting-github-support/creating-a-support-ticket.md @@ -83,6 +83,10 @@ Especially for tickets with {% data variables.product.support_ticket_priority_ur 1. Navigate to the {% data variables.contact.contact_landing_page_portal %} and choose one of the following options: * To sign in with your {% data variables.product.github %} account, click **Sign in with {% data variables.product.github %}**. + * If your organization uses Data Residency or Enterprise Managed Users (accounts ending in `.ghe`): + 1. In the sign-in dialog, click **Sign in to your .ghe account**. + 1. Enter your enterprise or tenant name (provided by your administrator) and continue. + 1. Complete the SAML authentication process as prompted. This will sign you in to your .ghe enterprise-managed account. * To sign up for {% data variables.product.github %}, click **Sign up for {% data variables.product.github %}**. * If you can't sign in or sign up, click **Can't sign in?** and fill out the form. You will be guided through an email verification process.{% ifversion ghec or ghes %} You will need to upload your {% data variables.product.prodname_enterprise %} license. For more information, see [AUTOTITLE](/billing/managing-your-license-for-github-enterprise/downloading-your-license-for-github-enterprise).{% endif %} From 97a9b5a219144acaac87afc861d884915dc79f46 Mon Sep 17 00:00:00 2001 From: Sharra-writes Date: Mon, 11 Aug 2025 12:44:38 -0700 Subject: [PATCH 3/3] Update content/support/contacting-github-support/creating-a-support-ticket.md --- .../contacting-github-support/creating-a-support-ticket.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/support/contacting-github-support/creating-a-support-ticket.md b/content/support/contacting-github-support/creating-a-support-ticket.md index 2ca88a4f424c..537c07cc61c7 100644 --- a/content/support/contacting-github-support/creating-a-support-ticket.md +++ b/content/support/contacting-github-support/creating-a-support-ticket.md @@ -83,7 +83,7 @@ Especially for tickets with {% data variables.product.support_ticket_priority_ur 1. Navigate to the {% data variables.contact.contact_landing_page_portal %} and choose one of the following options: * To sign in with your {% data variables.product.github %} account, click **Sign in with {% data variables.product.github %}**. - * If your organization uses Data Residency or Enterprise Managed Users (accounts ending in `.ghe`): + * If your organization uses {% data variables.enterprise.data_residency_short %} or {% data variables.enterprise.prodname_managed_users %} (accounts ending in `.ghe`): 1. In the sign-in dialog, click **Sign in to your .ghe account**. 1. Enter your enterprise or tenant name (provided by your administrator) and continue. 1. Complete the SAML authentication process as prompted. This will sign you in to your .ghe enterprise-managed account.