Merge pull request #197 from jkelroy/HC-114-update-help-center-with-new-accou

HC-114 Update Help Center with new features

Author: jkelroy

_images/gitkraken-create-organization-2.png

@@ -7,20 +7,20 @@ taxonomy:
 
 ---
 
-A GitKraken organization is a collection of [GitKraken accounts](/gitkraken-client/gitkraken-account/) which unlocks a shared [subscription](/gitkraken-client/gitkraken-subscriptions/), collaboration features between members, and administration of the members in the organization.
+A GitKraken organization is a collection of [GitKraken accounts](/gitkraken-client/gitkraken-account/) which unlocks a shared [subscription](/gitkraken-client/gitkraken-subscriptions/), collaboration features between members, and administration of the members in the organization. If you are creating an account for the first time, an organization will automatically be created for you.
 
 
 ***
 
 ## Create
 
-To create an organization, go to [app.gitkraken.com](https://app.gitkraken.com/), or select “Manage Account” in the drop down menu inside of GitKraken Client, and select “Create Organization” in the left side menu. If you are not part of any organization, you can select “New Trial Organization". The creator of the organization is automatically the [owner](/gitkraken-client/gitkraken-organization/##roles) of it.
+To create an organization, go to [app.gitkraken.com](https://app.gitkraken.com/), or select “Manage Account” in the drop down menu inside of GitKraken Client, and select "New Organization” in the left side menu. Next, select the tier that is best for your organization (Pro, Teams, or Enterprise). The creator of the organization is automatically the [owner](/gitkraken-client/gitkraken-organization/##roles) of it.
 
-<img src="/wp-content/uploads/gitkraken-create-organization-1.png" class="img-responsive center img-bordered">
+<img src="/wp-content/uploads/gitkraken-create-organization-2.png" class="img-responsive center img-bordered">
 
 You also have the option to purchase an organization for someone else that would be the [owner](/gitkraken-client/gitkraken-organization/#roles) and use the subscription. To do this, check "This purchase is for someone else" in the checkout page and it will ask who the owner is by email and sends them email instructions with next steps. You will be the owner of the organization until they accept, then you will be set as the [Billing Contact](/gitkraken-client/gitkraken-organization/#roles).
 
-<img src="/wp-content/uploads/gitkraken-organization-new-owner.png" class="img-responsive center img-bordered">
+<img src="/wp-content/uploads/gitkraken-organization-new-owner-1.png" class="img-responsive center img-bordered">
 
 ***
 
@@ -165,3 +165,13 @@ You can hide organizations that you do not wish to see from the sidebar view by
 If you’re the [owner](/gitkraken-client/gitkraken-organization/#roles) of an organization and would like to make someone else the owner you can do that. First you need to make sure to first add that account to the organization. Once the account is added to your organization, go to your organization, select "Settings" and then “Transfer ownership.” You will select the user within the organization to become the owner (and type their email to confirm). Once you select “Transfer Ownership,” the transfer is final and cannot be undone unless the new owner transfers ownership back to the original owner.
 
 <img src="/wp-content/uploads/gitkraken-organization-transfer-organization-1.gif" class="img-responsive center img-bordered">
+
+***
+
+## Leave an Organization
+
+If you no longer need to be a part of an organization, you can leave an organization by navigating to Settings and then `Leave Organization`. If you leave an organization, only an admin can invite you back. You will lose access to collaboration with members of GitKraken and your GitKraken paid license. 
+
+This option will only be available if you are part of another organization and you are not the owner of the organization. If you are the current owner, you can [transfer the ownership](/gitlens/gitkraken-organization/#transfer-ownership) and then leave the organization after.
+
+<img src="/wp-content/uploads/gk-leave-organization.png" class="img-responsive center img-bordered">

_images/gitkraken-organization-new-owner-1.png

@@ -33,17 +33,17 @@ Once you have created your GitKraken account, your account is tied to the primar
 
 ### 2. Create a New Organization
 
-After account creation, navigate to the left user panel and select “New Organization” under Organizations. If you have no organizations yet, select “Purchase License” instead. Select the number of users and then proceed by selecting `Buy [Subscription]`. 
+After account creation, navigate to the left user panel, select your organization, and then "Purchase License". Then select the number of users and proceed by selecting `Buy [Subscription]`. 
 
-<img src="/wp-content/uploads/gitkraken-reseller-guide-create-a-new-organization-1.png" class="img-responsive center img-bordered">
+<img src="/wp-content/uploads/gitkraken-reseller-guide-create-a-new-organization-2.png" class="img-responsive center img-bordered">
 
 ***
 
 ### 3. Purchase
 
 
 <div class='callout callout--basic'>
-   	<p>GitKraken Subscriptions only accept card, PayPal, and ACH bank payments. However, invoicing is supported for large purchases of GitKraken Enterprise. Contact our Customer Success team to learn more.</p>
+   	<p>GitKraken Subscriptions only accept card, PayPal, and ACH bank payments. However, invoicing is supported for large purchases of GitKraken Enterprise. Contact our <a href="https://www.gitkraken.com/sales-inquiries">Customer Success team</a> to learn more.</p>
 </div>
 
 To complete the purchase, input:
@@ -52,7 +52,7 @@ To complete the purchase, input:
 **This purchase is for someone else:** Check this option and fillout the contact email of the customer
 **Payment information:** Enter reseller billing details
 
-<img src="/wp-content/uploads/gitkraken-reseller-guide-purchase-1.png" class="img-responsive center img-bordered">
+<img src="/wp-content/uploads/gitkraken-reseller-guide-purchase-2.png" class="img-responsive center img-bordered">
 
 Once the purchase is complete you will be emailed a copy of your receipt. The customer will receive an email to accept as owner of the organization. They have 7 days to accept this and you will remain as owner until they accept it. If the 7 days lapse you can always reinitiate [transfer ownership](/gitkraken-client/gitkraken-organization/#transfer-ownership).
 

_images/gitkraken-reseller-guide-create-a-new-organization-2.png

@@ -13,7 +13,7 @@ Subscriptions are tied directly to an [organization](/gitkraken-client/gitkraken
 To purchase a subscription for the first time follow these steps:
 1. Visit [app.gitkraken.com](https://app.gitkraken.com/).
 2. Login with your [GitKraken account](/gitkraken-client/gitkraken-account/) or create an account.
-3. If there is an existing organization in the left panel to purchase on, select that and select “Subscription” (remember you need to have a [role](/gitkraken-client/gitkraken-organization/#roles) with permission to purchase). If no organizations are listed or you intend to purchase on another, select “Create organization.”
+3. Select your organization in the left panel and select "Purchase License" (remember you need to have a [role](/gitkraken-client/gitkraken-organization/#roles) with permission to purchase). If you intend to purchase on another organization, select “Create organization.”
 4. Select the tier that is best for your organization (Pro, Teams, or Enterprise). There are links at the bottom of each while can further elaborate on the differences.
 5. You will then be taken to the billing form where you can select the quantity of licenses (one for each member of the organization that will be using the product).
 6. Fill out the rest of the form with all the relevant billing information and name your organization.
@@ -28,9 +28,9 @@ To purchase a subscription for the first time follow these steps:
 
 ## Cancel
 
-You can cancel your subscription at any time. To do so, login to [app.gitkraken.com](https://app.gitkraken.com/), select the organization, select "Subscription" on the left side, and select "<span style='color: yellow;'>Cancel Subscription</span>." Follow the flow to complete cancelation. Once canceled, you will keep your subscription for the remainder of its billing period. Once the period is up, everyone in the organization will lose access to the subscription.
+You can cancel your subscription at any time. To do so, login to [app.gitkraken.com](https://app.gitkraken.com/), select the organization, select "Subscription" on the left side, and select "<span style='color: yellow;'>Cancel Subscription</span>." Follow the flow to complete cancellation. Once canceled, you will keep your subscription for the remainder of its billing period. Once the period is up, everyone in the organization will lose access to the subscription.
 
-When your subscription is set to cancel but you can still use it, your organization will be labeled as "<span style='color: red;'>canceled</span>." When your subscription is completely canceled and the billing period has passed, it will be lableld as "<span style='color: red;'>expired</span>."
+When your subscription is set to cancel but you can still use it, your organization will be labeled as "<span style='color: red;'>non-renewing</span>." When your subscription is completely canceled and the billing period has passed, it will be labeled as "<span style='color: red;'>canceled</span>."
 
 <div class='callout callout--basic'>
    	<p>Only the owner, admins, and billing contacts have permission to cancel.</p>
@@ -42,14 +42,11 @@ When your subscription is set to cancel but you can still use it, your organizat
 
 You can always reactivate a canceled subscription. You can reactivate by logging into [app.gitkraken.com](https://app.gitkraken.com/), select the organization, select "Subscription" on the left side, and select "<span style='color: green;'>reactivate</span>." Please note the two cases.
 
-If your subscription is set to cancel but still active, denoted as <span style='color: red;'>canceled</span>:
-+ Reactivation will not charge you until your next renewal or if you decide to upgrade from the plan you already have.
+If your subscription is set to cancel but still active, denoted as <span style='color: red;'>non-renewing</span>, reactivation will not charge you until your next renewal or if you decide to upgrade from the plan you already have.
 
-If your subscription is completely canceled, denoted as <span style='color: red;'>expired</span>:
-+ Selecting reactivation will require you to purchase the exact same plan you had when it was canceled.
-+ If you don’t want the same exact plan you have two options:
-    + [Create a new organization](/gitkraken-client/gitkraken-organization/#create).
-    + Contact our [Customer Success](https://www.gitkraken.com/sales-inquiries) team for help selecting the plan you want on your existing expired organization.
+Before reactivating, you can switch your subscription by selecting "<span style='color: green;'>Switch</span>", selecting the desired plan, and then selecting "<span style='color: green;'>Reactivate</span>".
+
+<img src="/wp-content/uploads/gk-switch-and-reactivate.gif" class="img-responsive center img-bordered">
 
 ***
 
@@ -63,4 +60,4 @@ To update your billing method, go to [app.gitkraken.com](https://app.gitkraken.c
 
 ### Billing History
 
-Each billing cycle, the owner and billing contacts of the organization will receive an email with the receipt attached. If you would like to receive prior receipts, please contact [accounting](https://www.gitkraken.com/billing-issues) for additional copies.
+Each billing cycle, the owner and billing contacts of the organization will receive an email with the receipt attached. If you would like to receive prior receipts, please contact [accounting](https://www.gitkraken.com/billing-issues) for additional copies.

_images/gitkraken-reseller-guide-purchase-2.png

@@ -17,7 +17,7 @@ You can always reach out to us by using the [Contact support](https://help.gitkr
 ## GitKraken Client Support
 
 - Support requests for GitKraken Client are to be submitted at [Contact Support](https://help.gitkraken.com/gitkraken-client/contact-support/). Interactions with users submitting tickets are done primarily through emails, though other communication services such as phone calls, screenshare services might be used to deliver Support Services. 
-- Support Hours are 7:00am to 4:00pm Monday to Friday, ArizonaTime (UTC-7) with a response time of 1 (one) business day. While support requests can be submitted by users at any time, responses to requests and interactions with support are provided during Support Hours only.
+- Support Hours are 7:00am to 4:00pm Monday to Friday, Arizona Time (UTC-7) with a response time of 1 (one) business day. While support requests can be submitted by users at any time, responses to requests and interactions with support are provided during Support Hours only.
 - The following product plans are guaranteed support: Pro, Teams and Enterprise. Enterprise encompasses cloud, on-premise server and on-premise serverless plans. This includes any bundle products which contain GitKraken Client. 
 - GitKraken Client is available for Windows, Mac, and Linux systems, see the current supported versions on our [how to install](https://help.gitkraken.com/gitkraken-client/how-to-install/) page.
 - Best effort support is provided for Students and Education users, we aim to respond quickly and help as much as possible, but we do not have any guaranteed response window.
@@ -53,4 +53,4 @@ However, even under these circumstances, we will provide as much advance notice
 
 
 
-Visit the [EULA](https://www.gitkraken.com/eula) and [Privacy Policy](https://www.gitkraken.com/privacy) pages for more infromation.
+Visit the [EULA](https://www.gitkraken.com/eula) and [Privacy Policy](https://www.gitkraken.com/privacy) pages for more information.