Support for multiple ticket pages

Code takes into account that there could be more than 100 tickets

Author: glenngr

GetZendesAgentStatsInGroup/GetZendeskAgentStatsInGroup.cs

@@ -1,6 +1,8 @@
-using System.Linq;
+using System.Collections.Generic;
+using System.Linq;
 using ZendeskApi_v2;
 using Common;
+using ZendeskApi_v2.Models.Tickets;
 
 namespace GetZendeskAgentStatsInGroup
 {
@@ -43,13 +45,32 @@ private static void GetResult(long groupId)
             // Loop through each agent in group
             foreach (var agent in agentsInGroup)
             {
-                // Get the agents tickets
-                var agentTickets = _api.Tickets.GetTicketsByUserID((long)agent.Id).Tickets.Where(t => t.GroupId == groupId).ToList();
                 string[] solvedStatus = { "closed", "solved" };
 
-                // Create a channel for this agent with the number of open tickets.
-                var openTickets = agentTickets.Count(t => !solvedStatus.Contains(t.Status.ToLower()));
-                _xml.AddChannel(agent.Name + "(Open)", openTickets.ToString());
+                // Get the agents tickets
+                if (agent.Id != null)
+                {
+                    var ticketPage = _api.Tickets.GetTicketsByUserID((long) agent.Id);
+                    var agentTickets = ticketPage.Tickets.Where(t => t.GroupId == groupId).ToList();
+
+                    // If more than 100 exist, import the rest as well
+                    while (!string.IsNullOrEmpty(ticketPage.NextPage))
+                    {
+                        ticketPage = _api.Tickets.GetByPageUrl<GroupTicketResponse>(ticketPage.NextPage);
+                        agentTickets.AddRange(ticketPage.Tickets.Where(t => t.GroupId == groupId).ToList());
+                    }
+
+                    // Create a channel for this agent with the number of open tickets.
+                    var openTickets = agentTickets.Where(t => !solvedStatus.Contains(t.Status.ToLower())).ToList();
+                    var problems = openTickets.Count(t => t.Type.Equals("problem"));
+                    var incidents = openTickets.Count(t => t.Type.Equals("incident"));
+                    var tasks = openTickets.Count(t => t.Type.Equals("task"));
+
+                    _xml.AddChannel(agent.Name + "(Problem)", problems.ToString());
+                    _xml.AddChannel(agent.Name + "(Incident)", incidents.ToString());
+                    _xml.AddChannel(agent.Name + "(Tasks)", tasks.ToString());
+                    _xml.AddChannel(agent.Name + "(Total open)", openTickets.Count.ToString());
+                }
             }
 
             // Output the finished XML.

GetZendeskGroupStats/GetZendeskGroupStats.cs

@@ -5,6 +5,7 @@
 using System.Text;
 using System.Threading.Tasks;
 using ZendeskApi_v2;
+using ZendeskApi_v2.Models.Tickets;
 
 namespace GetZendeskGroupStats
 {
@@ -101,8 +102,21 @@ private static void GetNumOnHOldTicketsInGroup()
         private static void GetResult(long groupId)
         {
             string[] unwantedStatuses = { "closed", "solved" };
-            _allTicketsInGroup = _api.Tickets.GetAllTickets().Tickets.Where(t => t.GroupId == groupId).ToList();
-            _allOpenTicketsInGroup = _allTicketsInGroup.Where(t => !unwantedStatuses.Contains(t.Status.ToLower())).ToList();
+            string[] ticketTypes = {"problem", "incident"};
+
+            // Import first 100 tickets.
+            var ticketPage = _api.Tickets.GetAllTickets();
+            _allTicketsInGroup = new List<Ticket>();
+            _allTicketsInGroup.AddRange(ticketPage.Tickets.Where(t => t.GroupId == groupId).ToList());
+
+            // If more than 100 exist, import the rest as well
+            while (!string.IsNullOrEmpty(ticketPage.NextPage))
+            {
+                ticketPage = _api.Tickets.GetByPageUrl<GroupTicketResponse>(ticketPage.NextPage);
+                _allTicketsInGroup.AddRange(ticketPage.Tickets.Where(t => t.GroupId == groupId).ToList());
+            }
+
+            _allOpenTicketsInGroup = _allTicketsInGroup.Where(t => !unwantedStatuses.Contains(t.Status.ToLower()) && ticketTypes.Contains(t.Type.ToLower())).ToList();
 
             // Get number of open tickets
             GetNumOpenTicketsInGroup();
@@ -156,10 +170,9 @@ private static void GetNumSolvedToday()
         /// </summary>
         private static void GetNewTicketsToday()
         {
+            
             var numNewTicketsToday = _allTicketsInGroup.Count(t => t.CreatedAt >= dayStartDateTimeOffset && t.CreatedAt <= DateTimeOffset.Now);
             _xml.AddChannel("New tickets today", numNewTicketsToday.ToString());
         }
-
-
     }
 }